Verizon is pathetic I every way I already wrote my whole thing out last time. Now they just took…read more1500.00 f Dollars out of my back account without permission. I am beyond pissed !

I gave them one star and that was being nice They have no…read morephones in stock. It was like we were putting them out when trying to get information I ended up going to Verizon on Telegraph. The Verizon store on Telegraph was fantastic. Large selection of phones and customer service was outstanding

This place is great. Especially if you want to get a new but used phone, get home with it and think…read moreabout how easy that was, get it activated, then wake up the next day and have your iPhone Flash the blue screen of death for like 6 hours , while wasting all that time on the phone with Apple, but no fix . It gets better: That same day you drive 60 miles to take the broken phone back, thinking that it's just a coinsedense and you'll be able to make the next one work , (silly assumption on my part I guess). You arrive and the service is terrible, the worker is complaining about how she was supposed to get off of work 5 minutes ago, doesn't help you whatsoever, complains when you ask to see a certain phone, rolled eyes when you ask a question, and doesn't know a damn thing about the products she's selling .. Then finally you will pick out a phone that you fall in love with, you will think that it was just a one time thing (high hopes?), you trust them when they lie to you , and get home and try to activate it, then BAM. your carrier will tell you that the phone is not unlocked and it still connected with someone else's account and that there's no way you can activate it..... I drove over 200 miles for this to happen , then I call to talk to manager, no one would answer for an hour. When I did talk to someone, that could have cared less, (who was unhelpful and uneducated and useless to me for 1 minute), I dropped the call and lost connection to wifi, (because I was using an App on my "basically new phone") and guess what? No answer from me now.. They must not like being called out on their B. S. Don't trust them .

Bought great quality product from them, and can't wait to do business with them again, staff was…read morefriendly and the service was fast

Friendly & helpful customer service, and all my questions were answered fully. Even switching to…read moreauto-pay was much simpler than I expected.

These guys can't even figure out how to log in to the iPads at this location. What a joke!! They…read morefed me BS about restock fees, called customer service and guess what, no restock fees. I'll never go back. Good to know they close June 19 2026

Edward has helped my mom numerous times to figure her phone out. She is not a tech savvy kind of…read moregal and he graciously helps her in the store or even on occasion she will call him for help. He never makes her feel bad for not knowing what to do. He backs up her phone and has even installed apps for her that she would like. When she leaves and thanks him he always tells her "My pleasure!" Thank you to Edward and the other staff for helping out my mom!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Waterloo store today.

Walk in after purchasing a ATT prepaid phone Walmart. Was immediately greated. The young went…read morebeyond and successful down everything off my old phone. Cheerful and wasn't charged anything. Excellent place to do business.

My name is Cornelia Butterfield, I purchased a 2…read morephone/headset combo on 7/30/2012 for $73.79 plus $ 8.99 for 1 year service plan at Radio Shack. Two month after the headset went out and I was told that they will not replace it.3 month after that the answering machine stopped working and now people can hardly hear you.So yesterday I returned the phone and was told that they can't help me!?!? they looked at me as I was a freak! and insisted on me buying a new phone, and took my phone. I have stage 3 aggresive breastcancer and have to have a phone to contact my doctor,hospital and ambulance. My service plan goes to 7/30/2013 The Radio Shack I am refering to is located at: 1503 E San Marnan, Waterloo IA 50702-4300 The phone nummber is: 319-235-9868 Please help me make this right. Sincerly Cornelia Butterfield

I want to thank this store for helping my dad . We had to switch to new phones and a young man name…read moreMikquan helped my father. My dad said he was very helpful and patient. I really appreciate the good service - I knew switching phones would be stressful for my dad and this young man made it easy !

Two hour wait to talk to a person, 2 hours.....that should say it all. You get to them and they…read morehave you call customer service. What a joke! These are worthless employees and a waste of the company payroll