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    Spotix

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    9 years ago

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    Tri State Stove

    Tri State Stove

    1.0(1 review)
    67.9 mi

    I placed an order for a pellet stove igniter on April 1, 2026 at 11:57 AM. I was told I would be…read morecontacted when the part shipped or arrived. That never happened. After nearly three weeks with no communication, I called on April 20 at 10:31 AM and was told someone would check on it and call me back. Once again, no follow-up. At 2:50 PM, my son called and was suddenly told the part was in. When I arrived to pick it up, I was told the part "technically" wasn't my son's--even though it was the exact same item. The shipping label clearly had my son's name on it, and tracking shows it was delivered on April 15 at 3:05 PM. That means the part had been sitting there for five days with no notification. On top of that, I also asked about another part--a blower motor that was ordered back in January 2026. I was told my son had already picked it up. While he did pick up one previously, he had ordered an additional blower motor to have on hand. We have never been contacted about that order, have not received it, and have heard nothing about its status. This is unacceptable. The lack of communication, failure to follow through, and contradictory information is not just frustrating--it's poor business practice. Trying to claim the part wasn't ours when the label clearly shows otherwise only makes the situation worse. If customers are expected to wait, the least you can do is communicate honestly and follow through on what you say. This experience shows a serious lack of organization and accountability, and bad business practice

    From the owner: Wood and Gas Fireplaces and Stovesread more

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    Tri State Stove

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    Best Buy Iowa City - Easy peasy pre-order and pickup

    Best Buy Iowa City

    2.2(55 reviews)
    4.5 mi
    $$

    Went to Best Buy in Iowa City/Coralville after going to Cedar Rapids Best Buy had such poor…read morecustomer service I left. A wonderful young man named, Melvin assisted me in the Coralville Best Buy. I told him the computer I wanted buy , he immediately went in the back and bingo! appeared with the computer. He was very helpful & knowledgeable. Everything was great. Then I went to the Geek Squad area to see about getting my old data transferred to the new computer. The fellow wanted me to leave it for 2-3 days. I said no way! When I bought computer direct from Apple in the past, they would transfer the data.....instantly right after the purchase. So, I left with both computers. If you're buying something.......get Melvin. Then if you need service go elsewhere.

    Unbelievably horrible customer service system. You cannot speak to a local person to straighten…read moreout the mess... All they have is a useless AI system and a chat bot. We had a TV scheduled for installation tomorrow and cannot find out what is going on.. If you do reach an"agent" who has to check with two other people while you are on hold, after hours manipulating the system they don't know anything, offer to call back but calls don't come through. Not sure what my next move will be, but we re-scheduled several medical appointments to be home tomorrow for a delivery they apparently have not heard of....

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    Best Buy Iowa City - Curbside Pickup (During COVID19)

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    Curbside Pickup (During COVID19)

    Spotix - appliances - Updated May 2026

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