Pros: - EXCELLENT location, a less than 5 min walk to/from…read moreSão Bento station for access to train, bus, & metro, though be aware that you will encounter a fairly steep hill if you are toting your luggage - impeccably clean and lives up to its moniker: colourfully designed - free luggage storage before and after check in. While the room for the most part remains unlocked, it is right in plain view of the reception area - free breakfast with a wide offering - kitchen was quite roomy and appeared to be well stocked, though I didn't use it - full length mirror in the room! - curtains around the beds, along with a reading light and shelf were great to have Cons: - check-in is strictly no earlier than 2PM, no exceptions -- luckily Porto is quite condensed that I was able to drop off my luggage and browse around the city for a few hours without having to travel very far - you're given clean sheets upon check-in -- literally, as in you'll need to make your own bed. Likely not an issue for most, but rather difficult to finagle fitted sheets on a top bunk - elevator was broken down during the entirety of my 3-day stay so be aware that if you are staying in a female 8-bed dorm, you may need to trek up/down four floors - staff is polite but I didn't find that they would go out of their way to make conversation with you - showers, toilets, and sinks in the female 8-bed dorm are located within the suite, which is handy but also makes for really noisy sink, hand dryer, and hair dryer usage as there is no partition between these and the beds Overall I found location to beat out any of the cons, so do recommend this place

Had a fantastic, clean, friendly stay. Would most definitely stay here again. It was beyond my…read moreexpectations, and the price could not be better. Loved!!

I booked two nights here but ending up actually sleeping at a hotel nearby . I did however hangout…read morehere a bunch. , store my luggage and the enjoy the complimentary breakfast as well as use some of the facilities including the laundry room . Overall this place gets 5 stars simply because of the customer service . I spoke with management and they have really prioritized the guest experience over recent years bringing on the right mix of volunteers and staff that are customer service oriented and now how to make guests feel welcomed. The location is also really cool as it is located inside of a train station . The lobby area has a loft area with a seating area and window over looking the tracks so you can see passengers arrive and leave from the window overlooking the train platforms . Reservations here also include a free and satisfying breakfast . What I especially like is although the items are limited people can also cook their own food especially if they have special dietary restrictions unlike some other hostels in the area.

Very new and very clean. Service is a bit lacking. Good location. Easy to walk to most attractions…read more Stayed here for several night on recent trip to Porto and it's conveniently located right next to train station. There are 10 beds in each room so it's quite noisy with all the different people coming and going. Bathrooms and showers are divided by gender which is very nice, so you don't have boys next to you while you shower. The kitchen on the top level is spacious and well stocked. Continental breakfast in the am, bread, cheese, and some fruits, nothing fancy. Overall a decent stay.

I found the hotel to be lovely. Situated right off the river with a beautiful view of the city…read morebridges and river. The staff was friendly and greeted us with a glass of port wine upon checking in. Breakfast came free with our stay and the food selection was wonderful. Omelettes on demand and huge selection to choose from food wise. Bed was super comfortable and I loved my room with a view!

Amazing staff. Amazing accommodations. Beautiful views, and although you are right by all the…read moredowntown action, the rooms were soundproof. Delicious wine and cheese bar downstairs open on certain days and times. We'll be back again!!

Funny, on my way to the hotel, I passed a Catalonia Hotel whochbwas down the block. I almost had…read more2nd thoughts of staying at Premium not knowing what to expect. Although I only stayed for 1 night, it was a super stay. My friend and I arrived early and had the warmest greeting from the front desk. Cleiton R and Carolina B. They had such great smiles we instantly felt at home. Although the room was not ready since it was only 11am, we asked to store our luggage and they did without hesitation. Cleiton, since he knew it was our 1st time in Porto, took out a map and circled many places for us possibly to visit. We actually went to many of the places he had circled. We came back after 2pm because we purchased a few items and since we had a tour beginning at 3pm. When we came back Carolina informed us our room was ready. The room was decently spacious and modern. The bathroom was really nice. We freshened up quickly and both Cleiton and Carolina were there and let us know of the happy hour the hotel has between 4 and 6pm. Unfortunately we were not going to be back in tume, but they also let us know about the rooftop. We came back from our Port Wine excursion and we stopped at the rooftop. It was empty at the tune but met a young Argentinian man who he and I clicked right away. Ended up speaking to him for quite a few mins. He gave us restaurant suggestions in the area and we went to one of them and it went perfectly. The next day, as we checked out, we saw Cleiton and Carolina again and they expedited our check out flawlessly. I do have to mention the 2 people on the bight shift were also very nice!! We also got a bar of chocolate as a goodbye present. I rarely give out 5 stars, but everything worked out so well, I had to give one to Premium. I would happily stay at a Premium Hotel again!!!

This was the beauty hotel we stayed in when in Porto…read more The staff were extremely friendly and made us feel welcome. We felt like high rollers! Haha! We were offered a glass of port wine on arrival and the bellman taking our bags to the room unprompted! The room was very clean and spacious too! It was definitely a five star experience without the five star price tag!

Stayed at this hotel for 3 nights in December in a Deluxe Double room and it was wonderful! My…read morefamily and I booked 3 separate Deluxe Double rooms. Hubby and I arrived first because we took an earlier train from Lisbon. Initially, the other two rooms were on the same floor and ours was on a separate floor so I asked if it was possible for us to at all be together on the same floor, if not all of the rooms could be next to each other. They ended up upgrading us to a really nice suite! It had a little terrace you could open up and a separate sitting area. Lucky for us! Not so lucky for the other two rooms. Though their rooms were nice too, just not as spacious. Here are some of the pros/cons of our stay: Pros: -Spacious and clean rooms -Nice public sitting area outside of the suite rooms, where we could meet up before heading out -Mini fridge with bottled water and Coca Cola -Each floor has a different theme, which I thought was really cool. You'll see a different scent-themed decor (and smell) for each. For example, one floor was coffee, another was chili, and another was star anise -Very reasonably prices. We booked through Hotels.com and paid maybe about ​​€110 per night, including taxes -Great location! It's right in the center of Porto and most of the tourist attractions and good restaurants are 5-10 minute walk away -Huge bathroom with his and hers sinks and plenty of space underneath for your toiletries -Comfortable beds/pillows. Although it wasn't a true King size, more like two twins pushed together but I think that's just a European thing -Bath robes -Free welcome drink at their hotel bar (which you don't have to use on the same night as you check in if you're too tired) -They let us check in early at around 12:30 even though check-in is not until 2 or 3 Cons: -There is construction going on outside so it's a little bit more difficult (though not impossible) to get an Uber outside. We took an Uber from the Santa Apolonia train station. He couldn't drop us off right in front but it was still just around the corner, so it wasn't terrible even with our huge luggages Honestly, I can't really think of any cons other than that. Highly recommend Pestana Porto. Might be one of the best hotels I've stayed at in Europe!

# of nights: 3 Room (booked): Classic King, Quiet Zone…read moreRoom (upgrade): Junior Suite #210 (Plat AMB) Room (rate): avg €665/night Check-in (early): ~1pm (abrigado!) Location: Superb (100 TA walk score) Welcome amenity: (2) drinks (wine, beer, soda) @ lobby bar In-room water: Vitalis 75cl (comp, daily replenish) Check-out (late): 4pm guaranteed (AMB) Suite: so at this particular property, the jr suite is more expensive than the 1BR suite bc it's larger and has a much nicer view; whereas, the 1BR suite has little to no view. View: Praça da Liberdade (semi-obstructed, construction) Balcony: Juliette (x2) Shower (water pressure): mediocre, 3/5 Soaking Tub: medium size, adequate Bathroom Products: Byredo Bal D'Afrique 5/5 Wellness Center (-1): Gym, Sauna, Bathroom, Shower Wi-Fi (speedtest): ~28 down, ~28 up TV: semi-articulating mount, allows input selection (firestick, etc.) * Additional city tax (3€ per person, per night) * Ambassador CR works on F&B (not gratuity) * Be aware of ongoing construction (starts ~7am on select days) that makes your entire room vibrate...

I was exceptionally worried about our stay here after reading about all of the construction in…read morefront of the hotel from the metro line being constructed (plan to end in 2025!). However thankfully I did not book a room with a view of the city hall and Av Aliandos. The rooms with the view would have to face the noisy construction. Our room was facing a quiet courtyard with apartment buildings surrounding it. And it was quiet as a pin drop! Even during New Year's Eve! They even had heavy blackout curtains. The service was certainly top! They always put more tea for me, extra water bottles in the room, and snacks throughout each day of our stay (from cakes, pasteis de nata, fresh fruits, and chocolates). They were certainly always thoughtful with their touches. On top of it all, the breakfast was excellent! Fresh made to order egg dishes, plus a plethora of hot dishes (beans, cooked tomatoes, mushrooms, potatoes and even miso soup!). They certainly knew how to cater to different tastes. Also the location could not get more central! Right in the middle of all the sites and walking distance from any where you wish to visit in Porto. Overall we loved every second of our stay and hope to come back!

Cyndy's Bottom Line: Convenient location…read more Hotel Teatro is conveniently located. Approximately 15 minutes from the train station. Boutique hotel with a theatrical theme. Quick and efficient check in. Good customer service. Breakfast included. Complimentary glass of porto. All about the room: The room is very dark. Like a dark theater. There is no door for the bathroom. A curtain separates the bathroom from the sleeping area. Hence, curtains like a theater stage. The shower is large with a waterfall spout with nice water pressure. There is a bathtub the corner location sitting all alone. Like a stage prop in a play. The lighting is very minimal. For a vampire in a play. There is a velour oversized lounging chair sitting in the opposite corner of the tub. Another prop for the play. No praticality in the rooms so be prepared. The end.

If I could give a negative number as a rating, I would. I am currently staying at this hotel. There…read moreis construction going on in the hotel and the noise is right outside my window. This noise starts at 10AM and ends at 7PM and will continue for several more weeks. The front desk manager claims there are no other rooms available even though I watched three new sets of customers check in after I complained about the incessant noise. I am appalled at how this hotel is handling this situation. I absolutely do not recommend this hotel. I have no other alternative but to leave. Very poor customer service!

Nice hotel, centrally located in Porto. Surrounded by good shopping, food and near the market…read more Breakfast is decent. Bar is nice and the dining is good. Hotel staff very nice. Comfortable rooms.

I hate killing stars, but since there isn't a place to rate their restaurant, Bicicleta, I have to…read moreinclude them here. GET AN UPGRADED ROOM - the extra space is WORTH it. AC doesn't work well, so you are warned for the summer months. Room was spacious, super clean and very comfortable. Not as many ammenities as other hotels, but you do get the robe and slippers and toiletries (attached to the wall). Not too shabby. The staff for the most part are GREAT. On our first day some really couldn't answer questions/seemed confused and had issues with both English and Spanish, but we got through it. They try hard, and that is worth something. The lobby is small and can get crowded quickly. And now Bicicleta - the most unfriendly, obnoxious and unhelpful group of people I have met in Portugal or in most places. ABSOLUTELY THE PITS. Starting with Mr. Grumpy bouncer with an idiot attitude that is like a drill Sargeant when it came to checking on people not walking in from the streets on their way to the CROWDED breakfast room. (with bfast included in your price I can understand their concerns, but this guy was a bully). Most of the staff have a godforsaken look on their unfriendly faces, so if you are just wandering in to look around, expect to be inspected from head to toe and treated like you are a threat to society. NOT FRIENDLY. Breakfast: Where the coffee machine is located creates a mess of a line in front of the hot breakfast buffet area. Food is not bad, but navigating it gets very confusing. And when you add on the most of the staff are simply the worst you will encounter in hospitality, it makes for a mess. KUDOS however to how management handled the power outage. With back up generator, aging adults were able to use the elevator and toilets flushed. COLD shower, but they had power. What didn't manage the situation well was of course Bicicleta, who could only offer salad and didn't think about bread and cheese and cold cuts. Hotel management of the situation was SUPERB. Bicicleta? They should just keep peddaling into another country and leave for good. Have I said they are a dissappointing crew for the most part? All in all, I would still stay here, now that I know my way around town, because the location is great and management works hard to please!