Impressed with the fact that they had the straps we needed in stock and that the person I chatted with directed me to the correct ones... However, the Shipping cost was Less Than Desirable! 2 Very Small & Light Straps, brought the total cost to above $26. I understand that we are not a business and we are not ordering more than one item at a time... But still... Great Straps - Bad Shipping Costs! read more

I ordered a replacement seat for my Precor Bike and the seat that arrived was unusable. It was so hard and uncomfortable, unlike any Seat I've ever felt. So, yes they said I can return it but today UPS said it would cost $40 to ship it back. I reached out to Sportsmith for them to pay for the shipping but waiting for a response. Terrible product, now I have to wait on line at Post Office & see what they will charge. read more

Sportsmith - Fitness/Exercise Equipment Near Me - Tulsa, Oklahoma

HORRIBLE SERVICE!!!... Spent $1000 on a new console for my Bowflex M8, damn thing died 11 months later, told me that I had a year warranty but upon calling, oh, we only give 120 days...On a $1000 piece of hardware that was only used once a day, not exposed to any harsh conditions & was always on a surge protector (no other electronics in my house damaged in any way)...Total Scam Artists...Avoid this merchant...Gave one star because you cannot give ZERO!!! read more

I ordered a replacement bike seat for my exercise bike. It began tearing within one week of use. They sent a replacement seat and the same thing happened to that one. They wouldn't refund me. I weigh 100 lb so weight was not the issue. The seats are cheaply made and won't last a week. Terrible customer service, too. read more

Shipping is way too expensive and they never sent me my part. They kept putting it off saying that it was on back order. The shipping was twice as expensive as the part itself. read more

I purchased a IFT Motor Drive Module, AC, Precor for one of our installation's Precor Treadmills using the "Does it fit my equipment" menu. Upon receipt, the Treadmill continued with an Error 16. When I contacted the company, they explained the reason the module is not functioning is because it is designed for a 220V system, while our treadmill application requires a 120V system. They tried multiple ways of denying any fault, including the "Nonrefundable item" on their website. They refuse to exchange for the right module. The entire exchange with the support person was unsatisfactory. Buy somewhere else because even if you do everything right and then the part is wrong, you own the problem. read more

I purchased a set uf pedal straps for my exercise bike using the "Does it fit my equipment" menu. Upon receipt, they did not fit. When I contacted the company, they tried multiple ways of denying any fault, including denying my serial number was on their website. After taking a screenshot and showing that it was listed, I got more runaround and they refuse to pay for return shipping. Their policy also refers to an unquantified restocking fee so if I did send them back, it seems unlikely I would see any refund. The entire exchange with the support person was unsatisfactory. Buy somewhere else because even if you do everything right and then the part is wrong, you own the problem. read more

Sportsmith - This shows the part is supposed to fit my bike. - Fitness/Exercise Equipment Near Me - Tulsa, Oklahoma

Just had the best online chat experience! I have a mystery model spin bike and they helped me locate businesses in my area! And gave me some great ideas about what the problem could be! read more

They have competitive prices and were fairly helpful on their chat. They lose out big time with their return policy. I ordered a part that, I later found out, needed an additional part, which they don't carry. I ended up having to send the ordered part back. They offer no help on return shipping and charge a restocking fee, in addition to having a (short) 30 day timeline on returns. For treadmill parts, I would highly recommend treadmilldoctor.com, as their customer service far exceeds sportsmith's. I'm not sure about other exercise equipment though. read more

Before purchasing this walking belt & deck, I did extensive research. I chose Sportsmith because their prices are competitive and Sportsmith has been business for many years. These 2 products were manufactured extremely well and surpassed the quality of my original belt & deck that came with my Startrac treadmill. Also, Customer Service & Tech Support were both very helpful and really did give me 5 STAR service. I HIGHLY RECOMMEND Sportsmith and would definitely buy from them again. read more

I ordered a part that the website and item said fit my machine. It did not fit. I called the company and said it says it fits my machine. They accepted return but I had to pay shipping both ways equal to $18 so I am out for their mistake! Beware you can't trust that they will send you the correct part and you will be out the money!! read more

Ordered a belt for a Cybex Leg Press for Overnight delivery. It's been 5 days, still no belt. Warehouse manager said he made a mistake and shipped this regular mail. Horrible customer service. You pay extra for shipping, they keep the money and ship regular mail. DO NOT ORDER FROM SPORTSMITH, THEY ARE BAIT AND SWITCH and pocket the extra money you pay for shipping. STAY AWAY!!! read more

Terrible customer service. Lady on the phone was very rude and no help at all. They sent me a defective part and expect me pay to ship it back to them. Never ordering from them again. Buyer beware! read more

I was looking for the Echelon 2 computer and power upgrade for my Schwinn bike. I emailed about stock and they got back to me the next morning and informed they had the computer and that the power module would be a 3-4 week backorder. I went ahead and ordered as no one seemed to have the module in stock. Got the computer in a few days and the module inside of 2 weeks at the best price available. read more

I have ordered a couple replacement parts through Sportsmith and they are always timely with their deliveries based on the delivery option they allow you to select. Most recently I ordered a sprocket with crank arm to replace on one of my schwinn spin bikes. The part itself had some bad threads where I wasn't able to put the pedal on as it would not align properly. I called them up to see if there were any options available for a refund. They offered me a free replacement, however I then realized my existing sprocket would suffice, so I was hoping to get a refund on that particular part being that it was faulty and I couldn't even keep it as a spare. They agreed to give me a refund on that part and I was more than happy to share my experience with others as I thought the customer service was great! I will continue to be a customer with Sportsmith. Thanks for making things right! read more

Quick and efficient ordering. I searched online, chatted w/an agent to ensure I had the correct part, and ordered, all within 5 minutes. They also had the best price (part and shipping). read more

Excellent service! These guys have in depth knowledge of most exercise equipment and are a great help to make sure you get exactly what you need! read more

Very poor customer service. Ordered 2 $4 parts and was charged 10.85 in shipping. Asked for USPS mailing in chat room and was given a blurb, song and dance. CS stated they don't ship via USPS, UPS or fedex. Surprise it shipped USPS Priority Mail and insured for $50.00. Insurance of $50 for $4 part.. Folks, that's fraud. If not corrected Oklahoma Attorney General will be contacted to correct these CS issues. Obviously, others have had the same issues. Denise Carr in CS was made aware of these issues. dcarr@sportsmith.com You know it's 10.00 but it's the principal. read more

VERY disappointed in their customer service. I bought a product and they called it back through UPS and were gonna charge me for a whole other order and credit me back whenever they got the shipment THEY called back...for NO reason! It is sad that I have to be the one to be out the $40 until they decide to give me a credit. Why should they be able to keep my $40 as capital to run their business in the mean time. I wont be doing business with Sportsmith again. read more

Found them with internet search, excellent "chat" assistance followed by just as go old fashioned telephone order (wanted to be sure I had the right part. I'm in the customer service business, and it just doesn't get any better than I received from Sportssmith. read more

I ordered parts from this company on 4/17/17. The website said IN STOCK 4/18/17, not MAYBE in stock. I was charged $14.46 for 5 day ground shipping for an item that weighs under 5lbs. It is now 2 weeks later and I have only received my original confirmation email stating that the order was placed. I have logged in multiple times to my online account. There is NO UPDATE. I finally called customer service today and that got me nowhere. The woman was immediately defensive stating that it was backordered and if i want to cancel I can. Why would I want to cancel? I need the part. I was looking for empathy and an explanation on where my order was. She said MAYBE it will be in today, but so far it's not there....then I have to wait ANOTHER WEEK for them to ship it. No sincere apology, no offer to ship quicker, no offer to waive shipping. I asked why they never notified me that it was backordered since the website said they'd have it the day after I ordered it and she insisted if I login to my account it shows backordered. It shows no such thing. The order just shows as "accepted", that's it. I asked for her to waive shipping to make up for it and she said no. I asked for her manager and she said she is in Italy for 2 weeks (must be nice). She eventually said she'd waive shipping after arguing with her for a few mins, but based on other reviews on this page I'll assume I'll never get that credit. I don't mind waiting for something that I understand is out of their control, however their communication and customer service is horrible. I'll never buy from them again! read more

Very misleading, unclear and terrible experience. Receieved a call from UPS stating that I'd have to pay duties on my order from Sportsmith. Funny, nowhere during my order had I seen that the receiver is responsible for the charges. So alas, upon speaking with customer service it is hidden in 1 of 49 FAQ's ! It may be a frequently asked question BECAUSE THERE'S NO INDICATION ANYWHERE ELSE! Their response is and I qoute "It would take too long to put on every page." read more