Will try to obtain bank details and then not give a refund Was bought some Merrell aurora ice for christmas but they fell apart and were unwearable in under 2 years, suggesting they were faulty. I approached Sportisimo as under EU law sports goods are supposed to be guaranteed over 2 years. This company made out I would get a refund after I sent pictures of the faulty goods to them. They requested I courier them back and attempted to illicit bank details from me, even though I had a receipt and was not the buyer, as the shoes were gift. They kept me waiting for 6 weeks apparently sending the boots to Prague from their headquarters in an industrial estate in Telford, and having to wait to contact Merrell guarantee specialists (????). After nearly a month and a half of waiting, and refusing to give them my bank details, they send an email through stating that my guarantee status had 'changed', so no refund then. I am now out of pocket for couriers fees and new boots, not happy. read more

Hi I am an Expat living in Prague. I used the sportisimo's online reservation feature to reserve a Nike Dri-Fit hat at the store. I also got an confirmation through SMS and email on the reservation being fulfilled and that the hat could be picked from the store. I asked my wife to pick up the hat from the store. She showed the SMS text message received on the phone but to her surprise the staff at the counter refused to provide the hat and stated that there was no reservation made. My wife could visibly see the cap at the counter kept and sorted to be picked up. However the staff kept denying it wasnt reserved. Only when my wife pursuaded the staff and showed it to her that she could see the cap kept at the counter. The Staff agreed to dispatch it. I guess sportisimo doesnt need business. Or was an Expat targeted. If it were the latter then i would not recommend any expats to buy from Sportisimo Arkady Pankrac. read more