The WORST customer service of any bike shop in Calgary. Ordered a plow for my ATV, paid for it…read moreonline and when I showed up to pick it up it was the wrong size. When I mentioned to them that was the wrong blade a lady named Allison told me she would need to look into it with her staff, as if I was lying about the size I ordered. I drove 2.5 hours to pick it up and she offered my $50 off the price - I guess they feel their customers time isn't worth anything. I said that wasn't sufficient and asked if they would ship it to me. Flat out no chance on that. Absolutely zero customer service but at least she had a really poor attitude about it. She also went out of her way to slag another shop (Jack Carter). Great job being a professional Allison. Considering it was the first time I'd been in Cycleworks it was a pretty easy decision to get a refund and leave. Don't waste your time with these guys..their customer service is a joke. Never again and I'll be happy to share that with any other rider I meet.

Took a newly purchased, older model motorcycle in for an inspection recently…read more Keith and his team in service were incredible. They were thorough and speedy. Pricing was fair. I'd highly recommend Cycle Works to anyone looking to have service done.

I see things haven't changed, I brought my bike in to have my engine rebuilt for more horsepower,…read morethey said they were the best when it came to building a street/strip bike, I was told it would be 6-8 weeks, I would drop in every two weeks and pay them some money as each time it would need another part, I got it back 14 MONTHS LATER, it would choke out between 60-70 mph when I was on the highway, they said that I would have to throttle threw it???? So I'd have to be doing 80 or more? I took it to another shop and he had it running in half an hour. My bike was mint, I went in one day to find a big dent in my tank, don said it fell into another bike as if "oh well ", he's girlfriend or wife said to me " it adds character ". When I asked what she drove so I could give it some character, she refused to tell me!!!!

I've had work done at most shops in Calgary and so far this one is the best. It's also the best…read moreplace in Calgary to bring your old Kawi. I can't say my upper engine rebuild was cheap but the owner stands by his work and my KZ1000 ran great after he was done with it. I believe Universal Cycle is the North American distributor for Draggin Jeans and they carry a wide selection of their products. The front of shop staff and mechanics are a pleasure to work with and that's what keeps me coming back. They have a great selection of used parts but unfortunately one cannot easily browse their used stock.

Ken and the rest of the staff here ar amazing, went to Barnes and bought a used VFR and it was a…read morePITA, had a leak they promised was fixed, not a change, charge me 700 to diagnose a front engine leak but stated it was stator cover and resealed and fixed. Went for 1 ride after repair oil everywhere. Took it back they took a picture said oil coming for bank 2 and possible engine case crack. Showed GW Ken said get the valve cover and the spark plug seals and 4 seals for the bolts. They had it 2 days and fixed it first go. One of the spark plug seals was installed upside down. They had no issue fixing it based on Barnes picture . Barnes wanted another 2 hours to diagnose the issue from the picture. There techs do not know what there doing. Save yourself grief go to a place with good mechanics and a family business. A1.

Always used the shop for service for many years as they usually go beyond what you expect . Results…read morewere always, so far, fantastic from the girls at the service desk to the mechanics out back that explain what the problem was and the work provided at a fair price. Parts aren't the cheapest in the city but the service and end results make up for it resulting a rider feeling satisfied he wasn' t ripped off like a lot of other bike shops around town! Keep up the good work as your name will always remain a 5 Star with your custermers Nicholas

Do not buy a Yamaha boat here. They do not have access to qualified mechanics who can effectively…read morework on jet boats. Our boat has had a persistent issue since day 1. They had our boat September 1-July and only started working on it when we called with a pick up date in the spring. We got the run around and a solid "we think its at 90%". No water test, no follow ups. Well its worse than before. AND our brand new Yamaha boat cover we boat has a hole in it and our dash is not assembled back together properly. We had it first week July in the water and hauled it back Sunday. We told them they had until Friday to see if they could get it done otherwise they can have it back in September. Its Thursday and we get, "its in pieces, you can't pick it up". Sorry no, we get 8 weeks a year to boat in Alberta. Never again, Jack Carter. Jay McKeen, I am disappointed beyond belief.

Sold defective products on several occasions due to staff or management being too lazy to maintain…read moreproducts so the customer ends up being a guinea pig for product testing and has to repeatedly return products before buying elsewhere. Took vehicle to get service. They ignored what I asked them to do and charged a very high price for doing basic stuff I could do myself. Why would I pay several hundred dollars to do stuff I can do myself? Its as if they can't be bothered to do the work they are asked to do, or don't take notes or listen to what a customer says and instead do a cash and grab, doing as little service as they can get away with that costs the most bucks. They are a dealer. Shouldn't they know what is included in a service? After realizing the mistake, they wanted to charge me double to include the part of the service I specifically asked them to do. I will learn to do my own servicing from now on at a fraction of the cost because at least I'll know what gets done and I save myself hundreds of dollars doing basic stuff that doesn't require a mechanic. What they did manage to do was OK but now I can't afford to pay them take the vehicle all apart a second time to do the work I asked them to do the first time.

I went there for the first time as a new rider and they showed me…read moreall the new items to make my bike my own. What a great team working there, very friendly.

I go here first when I'm looking for anything bike. Best pricing almost every time. They have…read moreeverything! Great people to deal with as well. Kudos!

I am pretty satisfied with this store, always helpful people. Got some parts even though my bike is…read moreolder So far got all I needed, even some leather jacket I like it

Great Harley shop with a variety of bikes to choose from. The staff are great and customer service…read moreis fantastic!

Calgary Harley Davidson went above and beyond to get me back on the road after a failed fuel pump…read more derailed my trip. Despite being fully booked, the shop foreman himself took on the repair tasks. Normal supply timelines would have delayed me over the weekend however, through an innovative approach, they sourced a fuel pump and got me back on the road the same day! impressed is an understatement.

Right as I arrived at my hotel in Calgary my foot shifter broke. After failing to get a tow from…read moreHOG, I drove it 8 miles in first gear with my flashers on to Calgary Harley Davidson. They fixed it and changed my oil. I picked it up the next morning and was back on the road. A big thanks to Mags for helping out a stranded traveler!