As a mature cyclist I was looking for a shop that could take on a custom mtb to gravel bike…read moreconversion. I had a similar request fulfilled in the early 2000s at NSSS and was impressed with the expertise and willingness to help with my requests. Fast forward to 2023 and again the technician, Dave S. came through big time! I am stoked to get out riding again and the conversion( early 90s kona) to a drop bar gravel monster will get me out there in style. Even better, Dave S, was able to use some used parts to keep the project price down. I can't recommend this shop enough. John P

I have had maintenance on several bikes at this store. The service has been fabulous. Great…read moreattention to detail and I have been given great advice about my bikes. Friendly, helpful staff. It is a busy place, so you may have to have a little patience if you need a lot of help. Personally, I am very happy with the service I have received. For some reason, this article shows me as resident in the U.S. I live in West Van.

First time at this SC location…read more I was completely impressed with my entire experience. The store modern, big and bright, with the best merchandising I've seen in a long time. When I first walked in, I was greeted with a smile by a girl working at a welcoming station at the front. I asked where men's shoes were, and she showed me, but also informed me that a sales associate that was in our vicinity could help me. Perfect ! I knew exactly what I needed. I showed him the item on my phone, he looked up the product # on his handheld and off he went to get it for me. He quickly reappeared with box in hand! The shoes were exactly what I wanted and they were on sale for a really great price. I went to the cash area, where there were a few people in front of me. I didn't have to wait for more than a minute or two before it was my turn. The cashier was also smiling and friendly. She showed me how to maximize my points on the Triangle App, then I paid and was on my way. This was a really great shopping experience with customer service that goes above and beyond.

This is a raving review for Reza specifically -…read more I rushed into the store literally 30 minutes before close frantically looking for literally any snow gear that could fit me (it's difficult and I often have to shop in the Children's section). Reza is a champ and immediately got to work. He went through the entire store and pulled so much for me and was so incredibly patient even as I started becoming more picky with the options. While helping me, he was also impressively attentive with another couple who seemed to be last minute shopping as well. Generally speaking, I was really pleased with all of the customer service through out the store. From the moment I walked in, to the check out process on my way out, everyone was super pleasant, even considering the fact that they were officially closed at the time I was checking out. Highly recommend in the Vancouver area for the service alone! Thank you again, Reza and Team!

Buying a ten year old a Christmas present is not a fun experience for me... but thankfully the dude…read moreat West 49 helped me through it. Two stylin T's that I would wear if I were a kid. Was that a mistake? I mean, I think I have good taste in shirts?? Oh well. At least there's gift receipts!

I've been here a few times, years ago to get my wheels. I used to deal with this awesome funny…read moredude. I came back recently with another Yelper to get wheels for his son and still decent customer service but I miss Mr. Funny dude. Selection has slimmed in the wheels department but if you're not picky you can get very good prices here.

Worst service I've experienced in a store in my life!…read more I shopped online and selected 3 items to purchase; a friend picked everything up in-store. 1) Swix Wax bundle - not as advertised (depiction & info). This bundle is supposed to have V45 wax. The bundle contains V20 (useless). 2) Swix Nordic liquid wax - not as advertised (information). Says it is suitable for waxless & waxable skis as your primary glide wax. In reality, the packaging says for waxless only and suitable as a glide enhancer & cleaner.... indicating that you still need to prep with an alternative glide wax first. 3) Rottefella bindings - not as depicted. I see nothing boldly wrong with them but, again, not the same as the ones depicted. I phoned Atmosphere today and asked for customer service. Looooong pause. I guess the employee doesn't even know if they have a customer service desk or not. Upon explaining what happened and my disappointment, he was suggesting that my friend picked up all of the wrong items. Oh my! I've already submitted my experience feedback form online. I can hardly wait for their response. Luckily, I should be able to return the items to Sport Chek (as long as they sell the same thing). This will save me bus fare and time. I'll never deal with this company again!

This is the second time, with a second person, now that they have left me with a bad experience…read more Despite spending considerable money here over the years, they don't really seem to care or appreciate customers. My interest in them is waning.

It seems I had to put some kind of rating here before it would let me proceed. 'o' stars would have…read morebeen my preference. Customer Service for this establishment is 0. What business has a telephone but does not answer it? If you want to talk with someone you are totally out of luck unless you get in your car and go there.... be it 1 mile or 20 miles. They do not ever answer their telephone. You could leave a message and maybe....just maybe they might call you back within ? hours. So....yes, you need to sit around and wait for them to call you. Then there is the problem of getting pants, if that is what you have purchased, hemmed correctly. Not sure yet if that is possible. It has not been possible with me... 2-3 times out of 4-5 pants. Have had to return and have them redo it the way I want them done (since they do not listen when you request where you want them hemmed to. Their whole mode of operating is not business like.

We love Swiss Sportshaus! Today they spent over an hour with us, making sure our kids were properly…read moreset up for the season. Everyone who works there greets you warmly when you come in and it is a very welcoming atmosphere. Hayden was great with the kids (and the adults!) and lots of the other employees offered their opinions and expertise throughout the experience. We highly recommend this store!!

I went to this store. The welcome is non-existent. I asked a pair of sandals, the seller told me…read morethey hadn't any although there are. I bought one pair but when I came back to return them, the store was closed and the employee told me they opened at 10 am today whereas it is usually 9:30. Globally, the customer service is really second-rate. A lack of management from the boss. At Surrey, people are more commercial.

Called the shop looking for help with warranty on a set of True skates. The person who answered the…read morephone was friendly and happy to help. unfortunately I thought I was calling True MFG And I live in Calgary. Even with zero to gain the employee went out of his way to find me the phone number for True Hockey and told me if I can't get anywhere with that number to call him back and he would get his True hockey sale rep involved. Great customer service and good people that helped me just for the sake of whaling me.

Avoid. The owner/operator Danny Longo is a like a used car salesman. In fact, if he were a car…read moresalesman, he'd be one of the most dishonest. Rumour has it he tried to sell some old phone books to a customer looking for goalie pads. Nothing has a price tag either. This sends off alarm bells in any establishment I go to. You really need to know your products before going there. You can't trust the sales staff to give you honest advice, they seem to push the high end products regardless of what you are needing. I custom ordered a goalie glove there, and nobody sent the order to the manufacturer. I ended up waiting 4 months when I was quoted 6 weeks. Overrall, very disappointed both times I shopped there. Never again.

Huge store with a large selection of outdoor gear. Prices are reasonable, they have a little bit of…read moreeverything. Visiting from the US and this is comparable to an REI. Staff was super friendly and willing to help!

I like this MEC for the selection. Everything you could want for the outdoors and recreation is…read morehere. I'm here now where there's supposed to be big savings, but I still find the prices quite high so I'm not getting anything. The layout is very confusing to me. IIf I want a piece of equipment, I know where to find those sections, but the clothing is quite confusing. The service here is hit or miss. The people on the floor are usually very helpful. At checkout, though it really is hit or mess. I had one person who totally messed up in order as though she didn't know what she was doing, and I had to doublecheck and triple check to make sure there wasn't a mistake on my credit card. However, I've had other times where a more senior person has been very reasonable in rectifying problems with merchandise. It's not my favourite location for layout and I left thinking I'd rather shop online where it's easier to find what you're looking for and there's more organization. I do like how MEC is back in Canadian hands now. As of May 16, it will be under majority Canadian ownership.