Worst service ever. Ordered a bat, delivery was promised 3 weeks later. Date passed, no bat…read more Called company, no repsonse. Reached customer service, was told bat would be shipped the next day. No bat received. Tried to call company, tried e-mails, no response. Was given phone number for the OWNER of the company. Talked to him and a bat was promised to be sent. No bat received. The gentlemen that gave me the owner's phone number finally sent me a bat from his own stock (I'm in PA, he's in CA), at no charge to me, saying he would deal with the OWNER OF RADIAL BAT COMPANY. The guy in CA did send me a bat, when he said he would. It arrived in great shape when promised. I filed a BBB complaint against RADIAL BAT INSTITUTE in NJ. The owner WADE GILL doesn't give a damn about customer service, whether you have paid for the item or not. WADE GILL, OWNER OF RADIAL BAT INSTITUTE is lousy at customer service. It isn't that hard to put a bat in the mail, WADE GILL.

I have ordered and paid for 12 bats from Mr. Dill. He has charged me $850 and some cents which was…read morefine, but I have only received 6 bats thus far and 1 of the bats were defected. I have gone through the process of showing Mr. Dill a photo of the bat and he said he would replace it. It was been close to 4 months and he has not returned any of my phone messages or emails. He has cut me short a little less than $500, and he still needs to send me the bats. I have already requested a refund a month ago and the BBB complaint I filed stated that his company went out of business. The least Mr. Dill could do is return my phone call or email to inform me and that I should receive my refund on 7 bats. He has not done so thus far and I have been calling him every other 48 hours and sent emails to him, executive team, and customer service. He and his company have not contacted thus far. I will never recommend this company to anyone ever. Ward Dill is a con man. Not only with my company, but wxih other companies as well.

Very disappointed in the customer service at this store. They would not honor my coupon because I…read moredidn't have the app and didn't have my rewards card password available to load the app in a timely manner. The manager could have honored the coupon but chose not to. Not everyone is tech savvy. This company is losing business with this attitude. These workers could not have cared less.

Went here with our two kids and of course, never a time when one doesn't have to use the potty…read more When one has to go, so does the other. So I asked the first employee I saw, who happened to be new, who in turn asked someone who was possibly a very sunburned manager. Although you wouldn't know it she was dressed more like a 16 year old then a professional. She said that if there were too many boxes in the back she couldn't use it! But there were bathrooms in other stores she could use! That doesn't help when she has to go now! Perhaps the managers need a refresher course in customer service, as well as how to present yourself in the workforce.

The worst customer service possible. Four or five employees working there, no one asked what I…read moreneeded or even looked up at me while I was standing there for over 20 minutes. I left the place and went to a local shop in Basking Ridge, just 13 minutes away. That shop instantly greeted me, asked what I needed and provided the service, even though they were also working like the Trek guys. Never again at Trek until ownership changes again.

I want to complement Paul the Trek dealership in Stirling on superb and super friendly service! I…read morecame in with needing 2 new tires and tubes on my E-Mountain bike and thinking that I would have to leave it for servicing. Paul guided me through tire choices and had both tires and tubes replaced beautifully while I waited. Thank you!

Go Ballistic is the best in the business when it comes to uniforms and team gear/spirit wear…read more The customer service is second to none and the ordering process is seamless, straight forward and easy. Follow the instructions that are clearly laid out and you are ready to go. The crew at Go Ballistic is the "go to" partner for our organization and MANY others in our area. All you have to do is take look at the website and see how many organizations are their partners.

Their website is poor and doesn't allow customers to receive confirmation emails. My order was…read moreplaced three times. Still no email. Their answer to a poorly working site is a million disclaimers passing the burden on customers and not giving refunds. It is 2025. Do better.

This was one of the best kayak experiences I had. From the initial moment we pulled up in the…read moreparking lot the staff was great. We were directed to a parking spot. Which was great because the lot was very full. There are two walk up windows to check in. I walked up to the window and had to wait literally 1 min; the line was short and quick. The girl found my reservation went over paper work that needed to be filled out, was very friendly and helpful. I will say the other girl was not particularly friendly. They're talking to you threw a window and I am partially deaf, when I asked the girl to repeat the last thing she said she was so annoyed she spoke in short sentence like I was dumb. And just before she helped me there was another group of girls that seemed to be very annoyed with her because she refused to help them. Like I said there were two lines and they were in her line but she wanted to help the gentlemen infront of me in the other line. Idk why, he wasn't even paying attention and only needed to drop his car keys off. Whatever. We grabbed our life vests, got our overview of the river and quickly hopped on a very nice, 12 pax van. It was about a 10 min ride to the drop off area which wasn't bad. I really liked that the staff grabs your kayak and paddle and brings it to the water. All you have to do is sit down and paddle away. There is another company that shared the drop off area so just be aware that you don't get the wrong kayak lol The DR is beautiful. The water is so nice and clean. There are lots of places to stop off at to eat lunch or take a swim. There were a lot of people camping along the banks. So be mindful of that when pulling off to a beach. When we go to our pick up location it was just as smooth as our drop off spot. You just paddle to the beach and a staff grabs your kayak and pulls you in. You take your things and they take the kayak and paddle. At the top of the stairs you just walk to the right and the van is waiting to take you back. Overall, wonderful company to book a kayak or raft from to enjoy the beautiful river. In highly recommend and will rebook with them. I recommend wearing a hat and water shoes and bringing a cooler for drinks and snacks.

(This was a few months ago so the details could be a bit iffy.)…read more This was a very impromptu trip and everything at Edge of the Woods makes doing that easy. Head to the website, book the date & time you want and you're done. www.watergapadventure.com/river-trips A few things worth noting: They offer multiple trip lengths. The standard 4-, 6- and 10-mile trip (Smithfield to Portland) are all booked generically and then when you get there you tell them what you want to do. All pricing is the same which believe me compared to others companies, that's very different - in a good way. They do offer two other longer trips but those require calls to the main office I assume to assess river conditions; your own competency and shuttle availability. The main office in Delaware Water Gap is very easy to find and there was plenty of parking on a quiet post-Labor Day Monday. You check in, you're handed a laminated map, life jacket and given a brief route explanation and then you're off in the van. One problem arose and it was kind of a PIA but it was worked around. Most companies have different types/sizes/models of kayaks and quite often, will ask you what you prefer. Not here. When we left the office, the guy driving didn't say a word to me until we get to Smithfield Beach to unload. He had a few kayaks pre-loaded in the carrier but definitely did not look at them before we left. One of them had a broken foot pedal that he said couldn't be used, another was very much designed for a smaller individual (i.e. if you're taller and/or taller & larger it ain't happening safely) which only left two tandem models. Using a tandem as a single individual is not the end of the world but especially when the seats are still left in the two person configuration (i.e. one front and one back versus the rear one being placed more towards the middle), it's a PIA to maneuver the craft and you are paddling harder to get the job done compared to a single. The scenery along the route was decent. You could see a bit of the Shawnee Resort and Golf Course, an old stone bridge abutment in the middle of the river, under and along 80 and then when you get into the Water Gap itself with the high cliff sides. Very picturesque. Once you go under the old train viaduct in Portland, you give the office a call for the shuttle to meet you at the out point which is at the Portland Pedestrian Bridge. The whole experience was about four hours door to door to cover the ten miles on the water plus the shuttle to & from the pick up and drop off points. Lots of nice scenery, due to the low water level there wasn't much in the way of current except for the area around viaduqt in Portland and even that wasn't bad. I'm not a big fan of the equipment here but I wouldn't let that deter me from coming back in the future for one of their northern longer trips.

After looking around for a reasonable kayak store with variety of equipment, i came across…read morePaddlerscove which has it all. When other stores did not have the items i need, Paddlerscove had it in stock. John was very helpful in finding the right item i needed for my kayak.

I have been recommending Paddlers Cove to anyone looking for a knowledgeable staff member to assist…read morethem when looking to purchase a kayak and kayaking accessories. I have been purchasing products from them for a few years now and have been extremely satisfied.

My fave bike shop in NJ... great people you can trust... service done right... good prices.read more

Marty's employees helped me choose the best accessories and tires needed to fix up old bike. They…read morewere patient with me and showed me everything I asked for to add to my bike. Their sales people were attentive and made great suggestions. Not only with helping me pick the best accessories but also made the process quick and painless. They completed all the work in a timely fashion and the bike is great. I will continually give Marty's my business as their customer service and knowledge of their job was top notch.

I have been using bikeland for tune ups and repairs for a number of years now. They are friendly…read moreand helpful and very competent. I trust them. Their prices are reasonable, and on one occasion, they quickly fixed an issue for no charge. The owner gave me valuable advice on where to get a trailer hitch installed. They have kept me riding. Would highly recommend.

Great service and family owned business. Very helpful with sizing for my daughter's bike.read more

The ladies here are super nice and helpful. They helped me with adding embroidery to a customized…read morequilt square for my friend who is getting married. I even picked up some tricks for sewing while I was there- this was how nice and generous with knowledge the ladies were there. Highly highly recommend!

This place is really a great find. I was looking for a personalized teacher gift and Mary and her…read moreteam were able to help me find the perfect bag, which they were able to personalize with the teacher's name. I planned to return next week to pick up but Mary surprised me by finishing my project same-day! So much faster and less expensive than ordering online, plus you can see and touch the quality of the items in person. I definitely plan to return in the future for gifts - lots of possibilities (blankets, bags, aprons, backpacks, hats, clothes, etc.) and wish I had known about this place sooner! One note - it's currently cash or check only so be prepared.