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    Spokane Transit Authority

    1.0 (1 review)

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    11 months ago

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    Greyhound Bus Lines - the greyhound welcome sign

    Greyhound Bus Lines

    2.2(18 reviews)
    1.1 mi

    I had the same driver each way her name was Christi and she was amazing. The ride was smooth and…read morepeaceful (i slept like a baby). My first time on the Greyhound and I honestly loved how surreal yet safe and serene the trip was.

    Bought a ticket for my special needs Adult sister to ride from Eugene, Oregon to Idaho with a stop…read moreto switch buses in Seattle. the Driver was very ride from the start so much so she called me because she was upset at his yelling at people for nothing. They arrived at 10:45 pm 15 minutes late but the driver assured her and 1 other lady being transferred that their bus was still there and wouldn't leave them. Well it did leave before they got there and then at 12am they were kicked out in the cold (30 degrees) and freezing and left on a bench for 7 hours overnight scared to death ( have you been downtown in Seattle at night?, she had not.) She was scared at the drugs and fights she was seeing. I lost contact with her after an hour and tried calling customer service, what a joke! Marco (a supervisor) told me after no solution was available I should take better care of my sister in the future and not buy a nightime ticket! That's all they had for Christmas week folks. Then after calling back another supervisor "Bill" told me if I was so upset maybe I should drive the 8 hours myself and take care of her myself because they cant do anything about leaving her outside freezing and scared. I'm appalled that he said this happens often and I should just understand their policies about late buses. you would think communication between the drivers of these buses would fix this, but apparently it is common place. NEVER use Greyhound and never call their customer service because they aren't even in the US! Both times I got India and couldn't understand them very well except their insults. they couldn't even tell me what time it was where she was and wouldn't admit they weren't in the country but it was very obvious they weren't. Greyhound should be ashamed not of just kicking her out in the cold, but telling me I should take better care of my sister when I wasnt even there to do so.

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    Spokane Transit Authority - publictransport - Updated May 2026

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