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    Northwestern Trailways

    4.0 (1 review)
    Open 8:00 am - 4:00 pm

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    5 years ago

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    Special Mobility Service

    Special Mobility Service

    1.0
    (4 reviews)
    2.0 mi

    Repeatedly unreliable and rude -- avoid…read more I used Special Mobility multiple times and my experience was consistently poor. Their call center reps are rude on the phone, often schedule pickups for the wrong dates and times, and fail to correct the errors. Each time I asked to speak with a manager, tqhe staff became argumentative and insisted I was being rude -- even though I stayed calm and only asked for the service I paid for. I cannot rely on them for timely rides and customer service only makes the situation worse. Not recommended.

    I have a family member that unfortunately has to use Special Mobility and now i have had multiple…read moreexperiences with Their call center reps are not only rude but 65% of the scheduled pickups end up being the wrong dates and times; overall, leaving my family member stranded without a ride to a important medical appointment. Due to their negligence the medical provider refusing to reschedule the appointment due to cancellation on the day of service. after bringing this to the attention of the administration, Many weeks have passed and still nothing has been done and the rudeness has only gotten worse and management has neglected to return my phone calls at my request with This I might add, it is a shame that sick and elderly people have to deal with representatives like this in order to get a ride to a medical appointment. It's almost as if the call center employees are sociopaths that get some sick joy on controling the weak and sick; thriving off ruining everyones day Until upper management makes drastic changes to their call center employees this company is more then likely going to have numerous legal problems in the near future due to their employees. Freedom with their patients, information releasing it to almost anybody!!!

    Northwestern Trailways - buses - Updated July 2026

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