Even though I tried getting here on my planned appointment in the afternoon on time from work, because of the snowy weather and traffic, I still unfortunately ended up late. "Fun fact": If you're over 10 minutes late, they'll reschedule your appointment. The lady at the desk kept on repeating that statement as I noticed there was no major line-up of people in the waiting room. Just two people. But apparently they're "super busy". Ok. Sure, super-busy... No consideration that as much you wanna get there on time, weather and traffic are beyond your control. Again I'll admit I was late but not being lenient on time due to both the snowy weather and traffic is something they should think about than just giving you a mere10 minutes to spare before immediate rescheduling. read more