I have had 3 surgeries there starting 15 years ago. My last surgery at Northwest was in July,…read more2025. The care and communication has fallen off to where I would never return. My pet got better care at our Vet. This IS NOT the best hospital in the area, as they claim. When I tried to get some answers regarding discharge practices and procedures, I was given the run around. When I did get through to someone and asked for a name, I was told they were not at liberty to say. When I asked why I was being forwarded to security I was told, because they Don't Like Your Questions. I got a call from the head of security who threatened to have me arrested if I called again, then hung up on me. You will be better served at another of the many hospitals in the area Coeur d Alene, Spokane Valley or Spokane. I also had 3 surgeries at Kootenai Medical and was given excellent care with all discharge practices clearly explained and followed. Good luck! ​

I previously gave a great review to the hospital. Unfortunately after my wife's recent total knee…read morereplacement I have had to revise my review. They have severe issues with staffing, competence. After her surgery she was brought to her room in uncontrollable pain. It appears the nerve block that was administered did not take, and The CRNA failed to inform the surgeon. He was also directed to perform a block after the surgery. He did not. I asked the staff for the next 5 hours to bring in a doctor or anesthesiologist. This never happened. It was only when I went to the nurses station and told them to prepare her to leave AMA, and I would be calling an ambulance to pick her up, did I finally get some help. Before leaving, the Doctor called in a prescription pain relief to Walgreens. When we arrived there, the pharmacist told me he couldn't fill narcotics with in 24hrs. It was very fortunate that I had recently had surgery and had pain medication with me. We also cancelled additional surgeries because of poor treatment with pain management , and staffing concerns. I would never have a procedure there again. I later had a procedure at another facility, and My wife later had 2 other surgeries at Holy Family. OMG, what a difference. She received the very best care, and actually left the hospital laughing. I would not recommend this campus to anyone considering a surgical procedure.

If I could give zero reviews I would. The person that said she was completely abandoned when…read morethings got hard.... that's exactly what he does. Your life is literally at stake if you see this man because he won't admit fault or mistake. Ask him about that before you hire him.... I will forever ask every doctor, for any procedure - what complications they have experienced with previous patients and what the most serious complication was. Don't make the same mistake I did and not ask that question. He preformed a surgery on me without giving me all of the details of my condition. He only shared them with me after the first surgery was a failure. After the failed decompression he recommended the very surgery another surgeon had recommended in the first place...that Kent originally told me I absolutely did not need. I looked at him dumbfounded when he told me my instability from before my decompression surgery was 16 degrees and anything over 10 degrees they recommend a fusion. I asked why on earth he hadn't told me this information before my decompression.... he said because I was too young. He misled me by not telling me how bad my instability was, in my opinion, to ensure 2 surgeries for the monetary gain. He literally gouged out my ligaments and tendons, of course I was then going to need a fusion.... if I needed it before the decompression I absolutely needed it after. My MRI two months after surgery showed artifact left in my spine from the surgery. The whole experience was pure hell. The surgeon I went to for the fusion, after 6 months of agonizing pain, said "it's not my style to put down other surgeons as we all have our own ideas and ways of performing surgeries, but it was a massacre in there" this all started when my baby was 4 months old.... I lost almost 3 years of her life until I finally felt human again. The healing from 2 back surgeries 6 months apart was incredibly slow and brutal. He stole those years from me, that I will never get back. I pray this helps someone else from making the biggest mistake of their life.... because that's what hiring Roland Kent was for me.

If you don't care about bedside manner, follow-up, or money/billing, he's your man. Yes, I am…read moregrateful that he was able to semi-fix one of my issues in my back ( my leg bothered me and he did semi fix that although my leg still isn't right) but he was a terrible human being to me. I literally saw him 2x. First was for him to tell me about the surgery, second was 4 hours after the surgery ( never saw my Husband in the waiting room to tell him how I did) he came into my room, said he surgery was fine and he had to go to another surgery- goodbye. LITERALLY!!!! The weeks after my surgery, NO ONE from his office called to see how I was doing. The Hospital I had my surgery not only sent me a "get better" card and called to see how I was doing. Roland Kent didn't give a crap about me as a patient or a human being. Soooo cold. I think after back surgery it would have been nice for my surgeon to answer some of my questions. I would NEVER recommend him. Like I said, he did an OKAY job - leg/back still hurts, but SO CRAPPY as a person. Then.... His office calls and tells me it's time to start doing physical therapy and did I want to go with them ( Axis Spine offers physical therapy) or someplace else. I figure that since the surgeon was out of that office the PT would know exactly what to do. I go with them, Fine. Then I get my first invoice. $2500!!! They don't take my insurance. HUH? They tell me it's my responsibility to find out about my insurance and I need to pay. WTF???? Here I am, recovering from surgery, on drugs, and we never speak of insurance. HUH? They negotiated slightly BUT... the whole thing was a disaster and just WRONG that I had to pay one more cent after paying my huge part of meeting deductibles, etc. of insurance and now I have to pay "out-of-network." They SUCK. Oh, I go into Axis Spine/Kent for follow up ( never see him but see PA ) and they want an X-ray to see how the hardware is ( this is done in their office ) and I get charged Out-of-Network $250. It's been a MISERABLE experience with Roland Kent and Axis Spine and trust me, anyone who asks about my back surgery or PT I tell my experience. Hope I can help at least one person with my ranting. Sorry to write so much but I don't like being treated like crap.

I have been going to another pain management clinic since visiting this unethical place…read more Turns out that my L5/S1 disc extrusion is in fact touching my nerve root. Pain management doesn't seem to be working and I may need a discectomy as it is affecting my spinal canal. I will be seeing an Orthopedic Surgeon regarding this soon. Also, I have received injections for my left and right SI joints which also didn't work. This Orthopedic Surgeon will also be performing a fusion and cleaning up abnormal bone growth. I have a hairline fracture in only one vertebrae that will be monitored by MRI. If anyone is contemplating coming to this facility please read these reviews. I am surgical and I was told to find someone else by this so called "doctor " who wouldn't even look at my MRI or CT. DO NOT COME HERE

Dr.Kent provided great care and spent time reviewing my MRI. Dr. Jameson provided poor care - sang…read moreduring procedures so she doesn't have to interact with patients. Scheduling challenging at best. What happened to great PT's? When the PT director resigns to go elsewhere, you know support is not there, Re-naming won't help and, quality of care has since deteriorated. I guess Dr.s no longer want to collaborate - just collect facility fees in a new building. Sad to see....

Dr Dirks is very kind, professional, knowledgeable and offers options in care. His staff is very…read morekind and professional, as well. I am very impressed with the care I have received. Dr Dirks cares about his patients and is a pleasure to work with.

This surgeon unnecessarily fused my mother's spine. He doesn't believe in providing the necessary…read moreamount of pain medication. As a result, my mother suffered in the hospital more than I have ever seen in my whole life. Later when confronted about this, this supposed Christian doctor yelled at me and my father because he didn't want to be confronted about his heartlessness. He was easily the most cruel, self righteous and egotistical doctor I have ever met.

I was in severe pain after starting a new exercise routine. Dr. Brown was able to get me in to be…read moreseen the same day, as well as diagnose and treat my SI joint problem. I would highly recommend Brown Family Chiropractic for acute pain as well as overall wellness care. I have had a great experience as well as my friends and family who have been treated by Dr. Brown.

Great bedside manners. Clean office. Easy to get an appointment. I love the traction tables at this…read moreoffice. Dr. Brown has helped my whole family live a better life. Thank you Dr. Brown!

STAY AWAY from this place. Doctor Miguel Schmitz is very mean. I had to wait for over an hour with…read morenot a single word. When I decided to ask how long it will be, he pushed past me asking me "why are you here, are you in pain" I said I have been waiting for a while and I am leaving, he then shouted at me "what do you think this is MCDONALD'S and waved his hands at me telling me to "just go". The receptionists did nothing at all, besides acting physically uncomfortable. He called to offer a fake mumbled apology that I couldn't make out all the words of. The only thing in the message he said clearly was to let them know if I want to reschedule. My feelings are beyond hurt and all trust and respect in this office is now lost. I will be finding another clinic who has more compassionate and consideration for their patients. And after reading these other reviews both on yelp and Google, now I am wondering how is he still in business and why did I try to go back after Dr. Kovach left.

Dr Schmitz is top notch! Very caring and skilled surgeon. Everyone in his office is so caring, from…read morestart to finish. Highly recommended!

I've always received patient care and never feel rushed. Office staff jokes with me if I open the…read moreopportunity. They give options instead of demands. I don't like pills if I don't have to do they explore those options with you.

They won't take any Medicare patients--even if you have 2 other really good insurances.read more