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Spokane Courier Services

1.0 (2 reviews)
Open • 7:00 am - 10:00 pm

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8 years ago

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8 years ago

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Five Star Moving Services - A bed that we put together

Five Star Moving Services

(4 reviews)

Imagine... if you will: you call this company from another…read morestate to make an appointment to unload a 26 foot Uhaul truck. You inform this company you are disabled and have one arm in a sling from surgery on a torn rotator cuff. The appointment was set for a certain time on a certain date. You arrive the night before at a hotel in the move to town and call(during regular business hours) to confirm the appointment. All is set and confirmed. You remind them that you can not lift a thing and that you had surgery 3 weeks prior on a torn rotator cuff. They reassured that they would be there. The next morning, you arrive 20 minutes early to the new home. Wait...wait...wait more. 5 minutes after the show time, you call. It immediately goes to voicemail. You wait 10 minutes and call again...voicemail. ok this might happen. You wait 10 more minutes and call again...VOICEMAIL AGAIN. This goes on for 2-3 more times....voicemail. Now, you realize they are avoiding you. They let down a handicapped client! REALLY! So, now I call other local moving companies to get a last minute hire, and they want up to 4x standard rates. I really can't afford that. So, I took off my sling and joined in with my helper. We got the job don, but it took us twice as long to get the job done. Now, when I get home, I have to go back to my doctor as I think I re-tore my rotator cuff. IF I COULD, I WOULD GIVE THIS COMPANY A MINUS 5. They should rename their company to "-5 star moving". !!! I DO NOT RECOMMEND THIS COMPANY IN ANY WAY SHAPE OR FORM....not to even deliver pizza!!!!

The movers were kind and professional. They were quick and efficient would highly recommend themread more

OnTrac - UPDATE: It's 11/24 and this package is still "expects delivery delay" stuck in Spokane. Thanks for nothing, OnTrac.

OnTrac

(59 reviews)

Damaged and then lost the package. Never contacted us and no way to contact them…read more .

Awful. Awful. Awful…read more Let me save you the suspense: if you see the words "OnTrak" associated with your package, kiss it goodbye. You're not getting it. Not on time. Not at all. Not even close. OnTrak is a masterclass in how NOT to run a last-mile delivery service. Their idea of "customer service" is a ghosted text message from an AI chatbot with memory issues, and the human touch? Nonexistent. You could train a raccoon to do a better job following delivery instructions. I had clear, simple directions for my package--deliver it to the front door. Not the back alley, not the neighbor's porch, and definitely not "somewhere in the vicinity." Did they follow them? Of course not. It's OnTrak. They treat instructions like optional side quests in a video game they've already rage quit. And let's talk communication. There is no number to call, no one to speak to, just a soulless SMS system that leaves you shouting into the void. "Your package is on the way!" they chirp, right before it's marked delivered... to a location that exists only in a parallel universe. Pro Tip: If your retailer uses OnTrak, stop what you're doing and call them. Demand a different shipping carrier. Don't wait for your package to vanish into thin air like mine did. They need to hear how bad this service is--because clearly, OnTrak isn't listening. Yelp fam, Reddit sleuths, TikTok watchdogs--let's talk about this. Why are companies still using them? Who is benefiting? Certainly not the customer. Tag your favorite retailers and ask them why they're letting this chaos continue. There are better options out there. Bottom line: If your package gets handed to OnTrak, prepare for disappointment. And then go publicly tell the retailer to stop partnering with them. Say it with me: Not today, OnTrak. Not ever again. .

Spokane Courier Services - couriers - Updated May 2026

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