When you pull in off the street, all of the self-serve bays you pull straight through. However, the…read moreemployee wash bay you are supposed to enter from the other side, which I found out the hard way. It simply says "open" in a neon light - no exit or entrance sign. I pulled up and opened my door to take magnets off of my car before I pulled through. Some big redneck type with a scraggly red beard started screaming at me telling me, "No, no, you got to move right now! Like I need you to go now!" Being from out of town, but having lived in the area over 20 years ago, I'm not familiar with this car wash, but definitely has many friends that are. I will not be recommending such rudeness and poor customer service to anyone. Perhaps proper signage would prevent you from any insurance claims, especially when the logical thing is for all days to face the same way.

I've been here before and they did a so-so job. For $14, I don't expect a detailed clean. What I…read moredid expect was for them to clean the windows and wipe down the interior and vacuum. The vacuum job was okay, they got the big stuff. The interior wipe down was a joke. They only cleaned the windows on the drivers side. Didn't wipe down the dashboard, center console, or anything in the back seat area. I didn't look everything over before I left. Shame on me. I turned around to go back but there was 6 cars in line. Wasn't worth my time to wait again. I Definitely will find a new car wash to frequent

4/14/25 careful if you plan on using your card to pay at the bay. It's 10 dollars for 4 minutes…read more.. there's no sign indicating of pricing and apart from that the high pressure wash struggles to remove soap. I'm not from the area so I was unaware but I recommend pretty much any other car wash

Conveniently located at Troy-Scott and Rt50...great service. You can spray self clean and vacuum or…read moreuse the automatic wash. I have been using the automatic washing and select the mid-as the most cost effective and efficient. You can pay as you go or get unlimited washing paid directly with your credit card. The billing is continuous each month. The quality of the washing is excellent. I have been a customer for years. The guys will also pretreat your car which helps with bugs or mud. We recently had mud rains on a trip to Iowa and the car sparkled when they were finished.

Tunnel does a nice job! Vacuuming stations more powerful and effective than competitors!read more

Their equipment damaged my car. Afterward they refused to return my calls or email. When I was…read morethere filing a damage claim, there were other people doing the same

Under previous management/ownership, they used to do a great job. Since taken over by Jack Schmitt,…read morethey fired the old detail crew. Well, I don't know if they were fired, but none of the old crew is there anymore. That's unfortunate, because they used to do an outstanding finishing job! My truck was always turned over to me in spotless condition, inside and out. The new crew is more interested in getting your vehicle done so they can pick up their tip. Quality service has become a thing of the past here. Makes sense, because it was taken over by a GM dealership owner! See, pretty much everything the Government Motor Company (GMC) touches, turns to crap! So upon close inspection of my "brand new" Toyota 4-Runner, the truck came out of the detail shop with scratches, that weren't there when it went in. Of course the manager takes no responsibility for this! Won't be back!

Machine is always down for maintenance. Doesn't answer the phone. Closed on sundays. Unprofessional…read morestaff.

I've been going here for decades now. The prices are a bit high but the service is good. I wish…read morethere was more seating on the inside but it's not extremely terrible to stand. Be prepared to wait 20-50 minutes for the full service but that's from start to finish

Quality going down. This was a very slow day for them but yet they gave me the best rush job they…read morecould give me...... grease foot print Stain on the floor mats with terrible lazy vacuum job . This was my mom's car I waned to surprise her with a fresh car wash.

This place hits the spot for a quick wash!!! They are there as you pull in to give your cash a…read morequick brush down which helps. After you pull thru the wash there are self serve vacs available for use..I suggest a monthly membership because it's $29.99/month and includes one free hand wash at their other location each month

Best car wash in town. They actually prescrub and use water before the rush touches the car. Great…read morejob guys, I'll bring cash next time for tips

Friendly service snf no wait time! I'll take that any day mostly those are using the vaccums some…read moredon't work entirely well that's the one downfall

My 2024 Cadillac Lyriq Sport was horribly scratched and you can see the swoosh design of the…read morebrushes. They're claiming that this vehicle length scratch from the hood, across and over both drivers side doors and then on the top of the back window, was there previously. I returned as soon as I stopped and looked at my hood to see if I needed another run thru the wash. Terrible customer service and insulting associate managers that did nothing but argue that my new Cadillac Lyriq was "like that". Terrance didn't even know how many times I sat at their gates, awful place to deal with, plus they're equipment like mat cleaners etc are always broken.

Very disappointed in Rainstorm #24 Car Wash in Belleville, IL. I am a senior citizen on a fixed…read moreincome. I sold my vehicle several months ago and notified Rainstorm Car Wash via phone and via email to cancel my subscription. But Rainstorm continued to debit my bank account. Each month when I called to complain, the employee would apologize and say he would take care of cancelling it, but the charges kept coming every month. When I called to ask for the manager, (Louis), he was always unavailable. It's been three months now and I have yet to a refund of the bogus charges and/or a call back from the manager.

Ended up sideways in the car wash. Did not step on the brake or touch the wheel. I was lined up…read moreincorrectly by the attendant. My car went of the rails. I had to take it to another car wash to fix (after I spent $18 the first time). Contacted the company and of course said I must have braked or touched the wheel. Ridicoulous. Won't be returning.

These days convenience, safety, customer service and quality work is key. Each of those boxes were…read morechecked for me with Ace Car Wash & Spa. Working from home during the pandemic has lasted longer than some expected, but taking care of valuable items like a vehicle does not get put on hold. Convenience: I appreciate being able to have my car detailed at my home while I work. Safety: Respectful of my property and followed recommended CDC guidelines for their business. Customer Service: Extremely Professional when making an appointment, communicated when they would arrive, kept the promised time frame, alerted me to items that needed my attention. Quality Work: My car was cleaner than when I bought it! They were meticulous inside and outside my car. They cleaned it the way it really should be cleaned. Their is no comparison to a GREAT hand car wash or detailing! I recommend them hands down! #stlmetrofoodie

I highly recommend giving them a call. He spent a few hours working on my 2020 Honda CR-V that…read morewasn't all that dirty, and the price was fantastic for the work he did. He made sure to reach into every nook and cranny. When he was finished, it smelled and looked fantastic, and didn't wreak of some of those strong perfume type cleaners that some detailers use either. He was quick and easy to make an appointment with and came prepared with all his own gear ready to go. I will definitely be using Ace again in the future for all my detailing needs.

I'm teetering on a 2 and 3 star. And it makes me a little sad to leave it there. Here's my deal…read more I called to make an appointment to get my car detailed after seeing the yelp deal for 50% off the Ultimate Detail. I told him I had the coupon, what my car was and when I'd bring it. He told me it would take 2 hours-no kids, pretty clean car. I gathered my ride, planned the pickup time (I had to be at court later), and dropped it then. First off, when you go to the garage, it's not entirely clear where to pull it in (across from Jimmy Johns, "Reserved" entrance). Found that, but then I didn't know how to open the gate. I called Rocky at the Wash, but was holding up all the traffic. You have to push the button and the operator will open it. Ok, that's done. I get there but the owner, Rocky, wasn't there. I left my keys in the drop box, assuming he knew the appointment. Fast forward 2 hours. When I called, he said it would be ready at 11:45. After getting my ride to take me up there again, I hand the coupon for a DETAIL over, "that'll be $12.50", "huh?", and turns out all they actually did was wash the outside. What?! Called my ride, he turned around and came back to get me. I wasn't going to miss this opportunity for a good detail! I called again at 3:30 and he said I could come get the car. After hanging out at Starbucks for a while, I headed over. They insisted it was ready. Check out the photos, was it ready? $125 detail job ready? I planned my whole day around this, as I don't work downtown. The outside wash/wax gets a 4.5/5. There were still very dirty areas related to the outside but they were inside doors. But this is an expensive detail! Wax job was lovely, however. The inside left a lot to be desired. Mud was still in a few spots on the seats (when I got home I wiped it off with a cloth...), dirty cup holders, dirty door handle, dirty glove box, etc etc etc. See photos. Who would pay $125 for this? Not me. I'll be back to my regular General Grant Car Wash for a $20 wash/wipe and splurge on the $50 express detail which is much better than this! Maybe I didn't leave it long enough, maybe because I had a coupon (I told him I was reviewing), maybe they didn't like my car or I didn't look rich enough (I have $$ to spend, folks). I have no idea. For those that work downtown, you might have a better relationship but new-comers, I'd go somewhere else.

I could not have been more impressed with Rocky's work at Complete Auto Wash & Wax. He did an…read moreabsolutely phenomenal job taking my car - which usually transports my two dogs - from covered in fur to completely spotless. Rocky is a wonderful guy and he will work hard to ensure you are completely satisfied with your detail.