I got truly great service and honest repairs to my 2014 Mustang. I was VERY pleased. They even…read moredrove me home so I wouldn't have to wait! This is definitely my new car repair shop. And hopefully I won't need them for a long time...

Got me in in a pinch. But horrible expensive. The estimate texted over $700. I approved. Pick up…read more$1000. Never again

On my morning commute I got a flat tire, I called around for help since I have never changed a…read moreflat. 1st Class was quick to offer their service. The team was friendly, incredibly helpful, and knowledgeable. They answered all of my questions, directed me on the next steps to take, and shared some laughs. great experience, highly recommend!

From southern California during a 3 month vacation pulling a toy-hauler, transmission went out on…read moremy dodge ram 1500. Contacted 3 different transmission shops all couldn't even see it for 30 days. 1st Class Auto got me a new transmission and installed in one day. For a fair price. Didn't take advantage of out of towners. Thankyou Kari Tyler and Chris family owned business. Roy manager and Brandon mechanic solid as well. Made it home. Thank you

My son took his car here for an oil change and nothing else. A week later he was getting a service…read morelight on his car that would not go away. Why am I blaming this place and the oil change for that issue? Because the oil filter was installed in his Cruze backwards and could have ruined the engine if not noticed by the dealership mechanic in time. Phew...never again!

Oil change was quick and we just sat in the car for about 20 mins through it. The staff we spoke to…read moreat the start was very nice and spoke clearly about what he needed of the driver. The only thing I gotta say is they didn't have a filter for my husband's car when we came in. Like what kind of place doesn't have enough filters in storage? Maybe they just don't have filters that fit my husband's car to begin with, in which case I'm sorry for taking away a star. Luckily, my husband had one that he bought a while ago in his trunk so we're able to start the oil change process. The company offers military discount and they have coupons in their website so be sure to go check it out before hand. Also, you can't stack discounts/coupons. Even after we supplied them with a filter they weren't able to get a reduced price for the oil change because I'm pretty sure the service included the cost of a new filter. Overall it wasn't too bad, but I'm just a little upset.

I needed to get a lot of work done, and I didn't think it was gonna be cheap at all, but I was…read moresurprised that I came in at 1/3 of the cost. I actually thought the repairs would run very happy with their service plan on getting an oil and basic maintenance next month. I'll be a customer for life.

[As of 15 November 2021]…read more I needed some help getting my car back into good health. I was able to find Schaefer Automotive and they were able diagnose and treat my car's symptoms! Schaefer Automative gives that old school vibe. Checkered-pattern floors with the red and black diner sofas. There is a small, classic model car display and a license plate ceiling...that's still being added to! When it comes to service, Steven is great with listening to what you need done to your vehicle, even if you are not car smart. His customer service is the same over the phone as it is in-person. I was allowed to speak my thoughts and expectations with the technician working on my car. Mark was receptive and willing to take the time to talk with me about everything concerning my car and even the culture of the businesses. Schaefer Automotive cares about their customers and the service they provide. The only downside is you have to make an appointment well in advance....because everyone likes to come here! Nonetheless, I'll definitely be back! fin.

This will be long. This particular Dobbs is not the Dobbs that you want to give your hard earned…read moremoney to. I brought my personal car, a Focus ST in for tire work about 5 years ago. I brought the car new in 2018. They told me I needed 2 tires and rear brakes, the rear rotors were rust pitted. OK, I showed up with them not only trying to sell me 2 tire and rear brakes (Which it needed) but struts on a 3 or 4 year old car on the notion that they were rusted and accused my car of being a flood car. They are THIEVES! I worked in the auto industry and know this tactic. I should have walked out but I stupidly approved the tirework, brake work, and flush the brake fluid. The next day on the way to work the brake light came on. I limped it to work to find a caliper leaking from a bleeder they left loose. I called them and told them I would bring it back after work. When I brought it back instead of just telling me their tech made a honest mistake and left the bleeder loose they said the bleeder failed (a lie) and they replaced them all (another lie.) Go forward to today to a service van I drive for my employer. My own car doesn't drive on their lot anymore. The hydroboost is leaking on the van. I know what it is and what it is leaking. I showed up Monday to set the appointment to drop off the van Friday. No Problems. I called Tuesday to simply get a figure on on the repair for my boss. The service writer refused to give me any figures after me telling him what he needed, said that he would need to get a hydroboost for an 11 year old Chevy Express van from the dealer (a lie) and refused to even look it up. I even told him he would have from Tuesday to Friday to do it. Nope. He acted like replacing hydroboost booster on a Chevy van was working on an Audi. He would only talk numbers when the van arrived and wouldn't even order the parts when I said that we would possibly pre pay for the work. I told him I wasn't going to drop off the van just for them to tell me that they wouldn't to it until Monday. Then It came out. He didn't trust any techs on their Saturday shift to do it. A brake booster! If they would have said that in the first place I wouldn't have wrote this. But these thieves tried to screw owner of the company that i work for (and like a lot) by buying a booster from the dealer instead of a local source and wanted to waste my time and and work hours by having the van sit at their building for no reason. There are better Dobbs in the Belleville area to give your business to. This Dobbs are liars, thieves, and evidently employ one of the laziest service writers I have ever had the misfortune to waste my time on the phone with and no vehicle that I drive will ever touch this establishment again. This Dobbs is within walking distance to where I live and I will not take anything to them ever again. Take your car to the O'fallon Dobbs.

I always go to Dobbs since my service agreement with Hyundai ran out. Great service! They have a…read moregenerous warranty on most of their products.

Quick and thorough. Offered the add on but they were not pushy at all! Cost was as expected and…read morehad a $15 off that was easily honored.

Great service awesome staff who will take great care of you. Oil change, wiper blades and many car…read moreservices. Drive up welcome.

As someone who knows absolutely nothing about cars, I usually have my partner come with me to get…read moremy oil changed. I recently had to get an oil change all by myself, and although I was embarrassed for feeling so clueless, the employee who worked on my car (I think his name was Blake??) was truly incredible and instantly put me at ease. He was so patient and understanding. All of the employees were working really hard. I was so impressed by their ability to multitask and still provide awesome, high-quality customer service. They apologized for my wait and explained that they were understaffed, but I didn't mind waiting at all because everyone was so nice! I drive an older Volvo, and resetting the oil change maintenance light is sometimes a bit tricky to figure out. Blake attempted to reset mine and said he wasn't sure how, but he immediately took out his phone and looked up a YouTube video to learn. Seriously so courteous!! I told him that I could play around with it when I got home because I didn't want to waste his time, especially while they were so busy. But I'm so grateful for his willingness to help! I also had a $10 off coupon, but Blake said he could give me a slightly better discount to thank me for my patience. It ended up knocking a few more dollars of my total cost, which was much appreciated. I'm getting all my oil changes at this location from now on!

Was waiting for a spot in the bay it was two other cars waiting. The bay I was in front of car left…read moreso they had me back up to let one of the other cars that was before me in the bay. I thought that was perfectly fine they were there before me. So another car pulls out just as another car was coming around. That car comes around and skips me. No One gave me an explanation so I just pulled off. Horrible customer service!

Super friendly, super honest. Sandy is very friendly, and Fred is an excellent mechanic and very…read morefair in his pricing. My favorite mechanic so far. Highly recommended.

I've been taking my cars to Fred and Sandy for awhile. Always top notch service. I would recommend…read moreanyone to them. A straight and honest company Is hard to find these days. I appreciate everything and always will return with further car problems. Thanks.

Victoria you said call you and you gave a phone number. That is the number to the location I took…read moremy car. It is not helping me to call them. If you truly want to resolve this give me a direct contact phone number for you. I still do not have my car and it is Wednesday 07/23/25

This branch is in the business of scamming people. They will life and say they fixed your car ,…read moreliterally 2 days later the car wasn't working and they wanted a $1000more . Thieves !!!!!! If you take your car there get ready for it to stop working soon . There mechanics are not licensed!!!!!

I got new tires here in October and am still experiencing the consequences of this poor decision…read more Not only did they not replace my valve stems, but they also did not balance the new tires properly. When they replaced the old weights, they slapped new weights on top of the old adhesives. They also did not align the new tires. I purchased the tires through another site, so I would have picked a different installer if I knew what I do now. Go to a dealership instead.

Shady business. I went in SPECIFICALLY for the ABS light being on. Why are you fixing a different…read morepart, that probably doesn't even need to be fixed, if it isn't going to fix the issue I CAME IN FOR? This is exactly what people are afraid of. Slimy car shops ripping off the average customer because not everyone knows about cars. It's disgusting and predatory. Also, why are we charging people MULTIPLE times for a diagnostic? I have NEVER heard about separate diagnostic charges. Talk about only wanting to get the most money out of a customer. If I were you, I would NOT do business here. You will leave upset, angry, and with less money than what you came in with. Absolutely pathetic.