Where to start? If I could leave negative stars for this vendor, Patrice Ventresca, and her lack of professionalism for the company event we were invited to this last Friday, I would. Had to give a star to write the review but caterer is NOT up to par. The menu looked amazing so we had high expectations, and were completely let down, and hard, as if slammed face first into a dirty gutter. The main issues being: 1) lack of punctuality, 2) lack of items promised in contract, 3) lack of professional service, 4) lack of accountability for what actually WAS provided.
We arrived about 30+ minutes early to help our host with cocktail hour set-up. The caterer was not there early as promised, to set up with linens and appetizers, before all the guests arrived. Our host called her and we overheard her say her employee had left 40 minutes prior. Sorry, but that was plenty of time for his arrival to the venue from Mtn. View! Upon his 6pm arrival (1.5 hrs late), what he set up was cold appetizers of fish and shrimp ceviches, tortilla chips, plantain chips and a platter of beef carpaccio with capers...table linens were nowhere to be seen. The chips and ceviches were not seasoned and did not taste like anything! There were no condiments provided to add to them either - no salt, salsa, chili flakes or anything. About 20-25 minutes later, Patrice arrived (now almost 2hrs late) with one other female employee and was clearly scattered. They brought in several bags of items, one of which was a turkey, uncovered it and started cutting it into pieces to put in a chafing dish. In the process, they were spilling the oil and juices all over the counter, lower cabinets and all over the floor, staining it, without noticing nor offering to clean it up until it was brought to their attention by the co-host. The catering team disappeared one by one and while I thought they were bringing in more food because the meal looked incomplete, come to find out they were all gone because they had finished putting out what they brought!! The entire set up for dinner and dessert was done hastily and quite sloppy. We ended up with another disappointment at dessert as the pies were either not fully cooked (banana) or overdone (pumpkin).
There was supposed to be a nice set-up with linens for appetizers, a carving station with turkey and rib roast and two types of delicious pies for dessert, utensils and plates...but instead we were served everything in a combined dish of turkey with gravy, stuffing, cranberry relish, carrots, and beef roast. There was a second chafing dish full of some kind of flavorless rice pilaf thing...once again, letting us down because we could not even say it tasted good or was a saving grace to this pathetic attempt at serving a meal for a party of 30.
Do not waste your money nor put your trust in Patrice Ventresca and Splendid Feast Catering & Events....this has been the worst experience with catering for quite a few of us familiar with coordinating and working all types of events. The work speaks for itself, check out pictures. read more