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    Splashy's Pool Service

    5.0 (2 reviews)
    Open 9:00 am - 5:00 pm

    Services - Splashy's Pool Service

    Pool chemical testing and balancing

    Pool cleaning

    Pool draining

    3 More Services

    Pool maintenance

    Pool skimming

    Pool winterization

    Splashy's Pool Service Photos

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    Blue Haven Pools & Spas - Spa, grotto, waterfall, slide

    Blue Haven Pools & Spas

    (35 reviews)

    While the pool itself was built nicely, my experience with post-installation service has been…read moreextremely disappointing. Each time I reported issues with the equipment, there was little to no follow-up or resolution. Over the past three years, I have communicated the same concerns to multiple managers--four in total--providing detailed explanations and photos each time. Despite repeated calls and assurances that the issues would be addressed, no meaningful action has been taken. On several occasions, I was told that the manager who had promised to resolve the problem was no longer with the company, and the process would start over again. After filing a complaint with the Better Business Bureau, I received an unprofessional phone call from a manager at the Blue Haven San Antonio (1604 office). During this call, the manager became confrontational, accused me of being dishonest, spoke inappropriately, and ultimately stated that they would not be addressing any of the outstanding issues before abruptly ending the call. The unresolved issues include: * Pool plaster discoloration shortly after initial fill * Pool light that has never functioned properly * Pool pump failure after one year, which was replaced * Ongoing failures of the HydraPure UV system lights within months of replacement, indicating a likely system defect Although replacement bulbs for the HydraPure system were eventually sent, they continue to fail, suggesting a deeper issue that has not been properly inspected or resolved. It appears that repair requests have been consistently delayed until warranties expire, at which point service is denied. Overall, this reflects a lack of accountability, poor customer service, and failure to stand behind the product and installation. Mr J. Very disappointed customer but blue haven doesn't care, so customers beware.

    Ed Conde did an amazing job drawing up our pool and fire pit area it was everything I wanted. He…read morewas easy to work with and very thorough.

    Splashy's Pool Service - poolcleaners - Updated July 2026

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