Great service; competitive pricing. Left in their hands to service; all good upon return from…read moreholidays; leaks repaired and lights working as new. Canadian manufacturing company; local dealer and great reliability. Really built well to withstand Canadian weather; more expensive to purchase, but outlasts cheaper products.

Was not treated honestly. I asked if there would be a charge for a repeat service call or…read moreinstallation of a new cover and was told no. I was charged $120 and when i complained I was ignored and then given the run around. This is the 2nd time I have had substandard service. I had my tub drained and filled, tech left without letting me know he was leaving and I found the tub was not filled up completely and had dirt in the bottom of the tub.

They have no idea what they are doing here , manager is a clown , tried to tell me my pool was not…read morebought there ! I showed him the reciept ! never apoligized or anything .

Sean did amazing closing our family pool! He was very accommodating with my schedule and closed it…read moreso quickly. He recommended any future repairs our pool may need and overall a great experience at a very fair price. Thanks for your service!

From the owner: Platinum Pool Care is a London based local business aiming to give pool owners a simple and trouble…read moreway of making their backyard oasis perfect. While performing our duties with care and attention, we can handle almost every task you need help with, with zero hidden fees 100% of the time! Our specialties are pool maintenance and opening & closing services, but we can accommodate just about every need you have beyond those things. Come find out why local is better this season and let us deliver you the Platinum Standard.

If you'er looking for a hot tub, This is the place to go. Ask for Brady, he knows his stuff and…read morewon't use high pressue tacktics to "close a deal" he actually listened to my needs and helped find the best tub to suit my needs. It was a great expreiance. We need more people like this in the sale industry. Don't hesitate to deal with Pioneer pools and Brady..

From the day we purchased our above ground pool, we were mis-informed by the sales person. We…read morespecifically asked 3 questions prior to purchasing: 1. Do we need a permit. Answer: Although they get you to sign an agreement stating you need one, we were told legally we did not need one. WRONG!! It is illegal to have a pool without a fence permit, which could result in huge fines and the dismemberment of our pool. 2. Will they be bringing in machinary to dig due to our fencing situation. Answer: No. They will dig it all by hand. WRONG!! It wasn't until after the pool was paid for and delivered that we were informed that we would have to remove half our fence, including posts (which are 3 feet in the ground) otherwise pay $400 extra to dig by hand 3. Will they remove sod / dirt etc. Answer: Yes, we take care of all of this. WRONG!! We were also informed at the time of delivery that it would be an extra $350 to have the sod hauled away. Bottom line: They either do not train their sales staff properly, or they just dont give a damn about lying to their customers in order to get a sale. I would not recommend this company to purchase a pool from.

I purchased a Maytronics Dolphin Robot pool cleaner from Discounter's Pool and Spa in London…read moreOntario. The Robot was not a year old when it stopped working. Still under warranty. I have contacted Maytronics, no response, I have been to the Discounter's store I purchased it from, no help. They do not even have the contact info for the rep for Maytronics. Also, Maytronics does not have a contact phone number on the website, only submit by filling out a form. I have done this, nothing but an automated reply from Maytronics and nothing from Discounter's. Oh, I paid close to 2 grand to get a big heap of nothing back from these 2 companies.

I'm not really sure what's happened to this place. When it was in a crappy mall, the service was…read morefine, but now that they are in north london, they couldn't care less about customers. Made an online order in May, was told some items were out of stock, but I would be notified when they arrived. Mid July I call the store, and they were all "oh yeah, it's here, been here a while, come in and get it". You know what? I'll "come get it", but that's the last time. I've been a customer for 17 YEARS. Something so simple, and attitude like it's my fault for just letting my order sit around? I checked the account and my email and phone # were current. No excuse, and I am getting sick and tired of poor customer service in this city. Maybe they're so busy they just don't care, so it's going to work out for both of us.

Very friendly and helpful staff! after sending pictures of jets and air diffusers that were…read moremissing/not functional on our used tub, they were able to figure out all the needed parts! they put them aside for me since I was driving from out of town to get them. The price point for chemicals and hardware is great! We also took advantage of having some things shipped to our home that wasn't in stock at the time and it arrived very quickly! Bravo Home & Leisure team!

I am from the Petrolia area, and they were worth the drive!…read moreWe were getting jerked around with local (london area) vendors, and could not find a tub that was both well made and affordable. I called on a lark and was quickly put in touch with Kevin, who later even called me back outside of store hours to answer my questions. We got a great deal on an amazing hot tub from Kevin, and the support they gave us was unbeatable. 10/10, definitely worth checking them out regardless where you live.

Don't waste your time, I'd give zero stars…read more This company is a joke when it comes to customer service. I've called multiple times, left messages, and even followed up--and still no response. If they can't be bothered to return a simple phone call, I can only imagine how unreliable they'd be with an actual pool project. It's unprofessional and honestly just bad business. Save yourself the frustration and take your money somewhere else..

From the owner: For over 40 years, Len at Len s Pool and Spa, Inc., has provided the Blue Water Area in-ground and…read moreabove-ground pools and spas, with professional service that has stood the test of time! Our showroom is located just north of the light in Lakeport, Michigan. We are a trusted, local business that strives to make your experience with us as pleasurable and satisfactory as possible. Len s Pool and Spa, Inc. is proud of our knowledgeable and trained staff, and we strive to educate our customers with the newest products and designs for their pool or spa. We work one-on-one with you to help transform any project into your own personal paradise! Contact us today to speak with one of our friendly staff members to set up an appointment, answer questions, or to have information on any of our products sent to you. We offer free, in- home estimates, whether it be in ground pools, above ground pools, spas, or repair and maintenance. We are accredited by the Better Business Bureau and will gladly provide references upon request. Professionally Licensed and Insured!

Even if you aren't a bird lover or have a garden, there is lovely stuff to purchase here. I came…read morehere to source out fairy garden items as I'm enjoying the cute of the increasingly popular pastime. I did not leave empty handed. A handmade clay fairy named Lillie came home to live in my garden along with a few tiny decorative touches. They do sell all sorts of bird feeders and seed. The staff are very knowledgeable with that. And the products do sway into the bird, gardening and nature motifs. Many things caught my eye as I browsed. Prices seem reasonable. A destination shop as it does cater to specific needs but it is a good stop for that certain something.

The women who work here are very helpful. I found some great homemade finds like mini fairy doors…read moreand a ceramic toad house. Also bought window clings to prevent birds from flying into a large window at home. Worth a stop.