Amateur plumber here.... and when I say amateur I mean I can do minor household repairs with help from online tutorials! So when my roman tub faucet was leaking I was able to deduce that the problem was with the cold water valve/cartridge. I removed the valve and cartridge from the tub and found that the cartridge was odd, in that it was almost entirely brass and not like the common cartridges I found online that would have made the repair simple. Furthermore, there was no identifying branding on the faucet itself as to what make/model it was. At the end of my limited knowledge/experience, I thought I would seek out assistance from the experts and brought the valve and cartridge to Household Plumbing for their insight. I asked staff if they had the cartridge I needed and with no more than a glance, they said they've never seen it before. I had to insist several times to even get the staff to physically pick up the cartridge and look at it. I was asked what brand it was, which, yes I know, would help immensely, but advised that I was unsure as I did not install the original faucet, and they said they couldn't help me without knowing the brand. I then asked what they suggested and the response was, "I don't know," before moving onto something else, offering no further help. Now, I understand if, in fact, they don't know exactly what part it is, but I expect a little more effort in trying to help me find out. A comparison to other in-stock parts or a catalogue search could have at least pointed me in the right direction. Also, I'm not a fan of the "upsell", but for a business that both sells parts as well as does its own service, I would expect that they might want to help a potential customer out and offer another product (complete faucet set), compatible part (different valve assembly), or even try to convince me to have their service department do the work themselves. Very disappointed and won't be back. read more
