i have been dealing with Copp's since 1979. Certainly there are ups and downs with staffing, but overall they are excellent! Bob S read more

Once upon a time , this was the Go to building materials store, but times have changed. I went into get a pc plywood 2x2 cut into a circle , the guy at front counter must have thought it was a SNL skit , he sent me to Aisle 8 for some Hardee board . PCs? Sorry at 9-30 am I must have been an interruption , maybe he cannot leave his post in life or that computer screen . I did tour the kitchen, flooring and bathroom area and a friendly lady greeted me , thanks . I returned to the same man at front " service " counter Where I told him I found nothing , asked can you do my ez request , pls just tell me don't waste my time anymore, I left strait out those automatic doors, A generation ago , people like jack Schering or Harry or Stan Grabowski or Martin Amos , or Alan schenkemnburger or Ted Shyiak etc knew people called customers came here for purpose , not entertainment REMEDY , home hardware bc on Dundas sold me 2x4 pc of plywood , cut in 1/2 and then stacked and cut 2 circles ( millwork is what it's called ) was $10 labour , no problem ,. Maybe that guy thought I was homeless ? Like I started ; upon a time ! Things are very different in March of 23 read more

I was just there around 1:30 to pick up a small item . The woman doing cash (short hair) was great . I do have a complaint about the young woman (long dark hair and glasses I think ) that was getting orders . the customer in front of me had been waiting some time because the runner was not getting the right item . after the second time he just took the part order that was ready paid and left and seemed annoyed. The runner returned shortly after with perhaps the right item and became almost angry that the customer had the audacity to leave and commented that the Cashier shouldn't be so nice and that some customers feel so entitled as she was walking away but said it loud enough that I could clearly hear (she was 30 ft away) to which I commented to the cashier , "really? Who's entitled ? " A really shitty attitude i know you folks run a tight ship and felt compelled to say something read more

I came here to find material for a backsplash in my kitchen and found 3 sample boards to take home and make my choice, which I did. I returned the samples on a Saturday and as I entered the store, 3 women at customer service saw me struggle to get in the door with the samples and continued talking to each other. I then made my way to the back of the store where the kitchen/bath area is and waited back there to return the samples to someone. There was no one there so I proceeded back to the customer service desk about returning the samples and they said no one works back there on Saturday! They never offered to take them, nothing so I dropped them back there and left. This staff was so unfriendly, unhelpful and my even speaking to them seemed like a complete disruption to them even though they were socializing. Needless to say I went to Tile Town instead - great customer service. read more