Brought the part that I needed into the store and said I wanted the same exact original part. Not…read moreone close to it , not a universal one. The guy printed out the part with the part number claiming it was the original part I asked for. 6 hours of researching and calling places later, I finally found out that the number was not the part number of what I asked for. Which explains why I couldn't find it. Train your employees better. Vehicle parts are not a joke. It could waist your time, money, or seriously impact the vehicle when given wrong parts or information.

Very friendly and helpful. Busy on Memorial Day but these guys patiently work hard to get people…read morethrough the line. They tested our battery and sure enough it was bad. New battery a few minutes later and we were on our way again. Would recommend.

Horrible customer service. Managers make customers wait in long lines while they take phone orders…read morewithout even making contact with the people in line, in their store, waiting. It's happened more than once. This last time I asked for a manager, one said, we are the managers. I told him, we (me and some other customers) are waiting in line while he tends to someone over the phone. We were in line before he took the phone call. And he's just ignoring us. The other manager just shrugged his shoulders. I put my stuff down and left. Total disrespect. I don't mind someone at the register taking a call. But put the caller on hold and tell them you are ringing up customers. Or take their number, tell them you will call them back. If it's a quick question, answer it and get back to those in line. But YOU MUST acknowledge the people waiting in line. Communicate to them why it is the person sitting at home on the phone is a priority over people who've taken the time to walk into your store. Never going back. New O'Rielly's up the street.

I love this auto parts store. The staff are friendly, knowledgeable and helpful. I always find the…read moreparts I need here. I've stopped by the other two major chains looking for parts on my way to O'Reilly. Success! O'Riley has what I need. I'm a single female "seasoned" citizen LOL who does my own maintenance & repairs (oil & transmission fluid changes, cabin air filter heater fan motor etc) & they are always helpful.

This morning I went to the Auto part to replace a part on my Truck, there I was assisted by a young…read morewoman named Marina who was kind to me. Because my official language is Spanish... this young woman gave me excellent service... People like Marina are the ones the company should reward because customer service is everything in the store and good service is a returning customer.

I purchased an engine from A1A in November 2019. My car is still not up and running. We installed…read morethe engine ourselves, never opening the actual engine because it would void my 90 day warranty. We deleted the EGR and the PCV line that burns old oil in the intake (nothing that would prevent my car from starting). I towed my car to a mechanic friend who assured me everything was hooked up properly and said it's a timing issue. I had my car towed to them Monday December 30th, and they told me they got codes for my EGR (which we will get because it's been deleted) as well as misfires on cylinders 2 and 3 coils. When asked if I could come up and and remove the intake and swap the coils, I was told I don't have to remove the intake (I'm a girl, I'm sure they think I know nothing about cars or engines) to swap the coils. When I got there they refused to give me my key because I had a "bill to settle." Not once in the 4 times I talked to them in less than 24 hours was I told that I would be charged for anything. Mike assured me that they had checked the timing (which was impossible in the amount of time they were actually "working" on my car. Mike told me if I got a wrecker to tow it away, he wouldn't charge me. So I did. Yesterday January 6th, I had my car towed to another mechanic to get a third opinion. He knew immediately upon startup that my car is out of time and was able to verify by taking the oil cap off and could physically see the chain slapping because it is loose. I called A1A this morning to tell them what I had learned. I was informed that I would have to pay to have the work done because Jay "doesn't think it's the timing." And that it may be bad wires or a bad ECM. They refuse to check the problem that SHOULD BE covered by warranty because we did a "butcher job" putting the engine in which is a complete lie. All because we deleted the EGR and PCV they won't do their jobs. So now I am paying a mechanic who actually knows what they are doing to fix the timing. AVOID THIS PLACE AT ALL COSTS! They are 100% a rip off and have poor business practices and treat customers like garbage.

From the owner: Auto Parts Sales BY Appointment ONLY 863-646-5785read more

New to the area and was looking for a good napa store to find a hard to come by oil filter. Arrived…read moreat there Auburndale store to find that it had Closed in 2011. (Confirmed by this Napa in WinterHaven.) The guys at the WinterHaven store quickly apologized and gave me very accurate directions to there store about 10mins away. Great customer service overall. It really bites that the Auburndale store is closed but friendly and helpful folks with the vast knowledge of the WinterHaven store made up for it. Definitely will be returning for all the projects my rig brings along.

Fantastic customer service. I went in to purchase windshield wipers yesterday. I had been to…read moreWalmart and saw a bunch of adapters in the packages and realized I might have trouble installing them myself, so I went to Advanced and asked if I could pay them to install them. They told me there was no charge. The wiper guide book at Walmart also informed me that the rear blade for my Enclave was factory installed and there was no replacement for it. Andy and Dylan at Advance found and installed the rear wiper blade. They saved me time and aggravation and installation at a dealership, and showed me how to do it myself. Thanks so much.

I want to be clear that the 4 stars are strictly for the District Manager of this store and not the…read morecustomer service I received at location. They get one star. My mother gave me a Jeep with the Gold Auto Craft 3 year warranty. She purchased this in 2016. Well, of course my battery is drained somehow so I take it to trade in. After a good 10 mins of waiting for a guy to come in(I didn't have an issue with waiting) his coworker asks him , 'you know is this sticker the day warranty starts?'..which reads 11/2015. He's like no that's when the battery is made. In my head I'm like well either way it's within the warranty period if it actually was made less than 3 yrs ago, anyway he goes to ask me about registration!?! Now I'm confused. So I answer his questions and he dismisses my warranty and refuses to give me a new battery. I politely left and called corporate. Of course to my surprise he gave me alternative facts and the DM Brittany gave me a call back with no hesitation and solved the issue. I want to thank her and the only reason I will be coming back is because of her and another employee that wasn't there today young guy black hair with glasses he's always super nice