Terrible customer service. Halloween is the biggest holiday for our family. We go all out with costumes, props, decor every year. My older son (15) saves up all his money all year to spend on Halloween decor and was excited to spend all his money again in a Spirit store this year. I buy all my five children costumes from these stores every year, including new decor and large animatronics. We've had great experiences in stores throughout San Diego and Riverside county until this year. The Hemet store is horrible. The first time we came in to shop, my son was the purchaser with $250 to spend. Because the store had no public bathroom, I left him to shop to go next door to use the restroom. The manager(?) then kicked my 15yr old son out of the store because "she wasn't his babysitter" during the 15mins I was gone. The second visit when we decided to try again, to get the things he wanted to purchase and I was returning to purchase four costumes and two animintronics. Two kids were shopping (15 and 13) for what they wanted and decided on a few items, of which they were playing with in the store while my other younger two chose their costumes with me. It was at this point the same manager came up to me to tell me my kids were making a mess in her store because they were playing with the swords, that they can't play with the merchandise (that they were planning to buy), and that we've been here "several times" and just make a mess. What? This was our second visit and had planned to purchase about $400 in costumes and decor and were almost ready to check out when approached, and publically shamed quite loudly by this grouch of a lady. While I understand kids might play and try out things in a halloween store, this lady is obviously not interested in customer service or sales whatsoever. Had the kids damaged anything I was more than willing to purchase any other items, but they were just being regular kids, excited to be in a halloween store where they were not only buying things for themselves, but I was as well. We returned our costumes to to counter, the swords and shields, and I didn't even bother to ask for the two animitronics I came in for. Will either buy online or another Spirit store for our planned purchases. This store really takes the fun out of Halloween. Never had a problem with Spirit Halloween, we will take our business elsewhere. I hope their shelves stay pristine as they'd like with no children, and no happy faces. And make sure you use the bathroom before you visit as they don't have one. read more