This was by far the worst apartment experience we have ever had. Apartment living may be a lottery…read moreof neighbors, but management is supposed to step in when a situation becomes unreasonable. Instead, this complex hid behind excuses, ignored clear evidence, and left us trapped in an unlivable situation.
We were placed in a unit that appeared to have sat empty for roughly two months before we moved in. Management claimed there had never been any prior noise complaints about that unit, but with the family living above us, that is simply not believable. We strongly suspect the unit may have remained unfilled because of prior noise complaints or prior tenant dissatisfaction. There is no reasonable way anyone could have lived under that level of constant stomping, running, yelling, late-night walking, vacuuming at odd hours, and overall disruption without there having been a serious problem before us.
We lived under an extremely disruptive family of five, and the noise was relentless. This was not ordinary apartment living. It was constant pounding overhead, kids running through the unit, yelling, late-night walking in boots directly over our bedroom, and vacuuming at bizarre times of day and night. We later learned they did not even have rugs in their unit, which only made the noise transfer worse. They showed absolutely no consideration for the people living below them.
What made it even worse was that it got to the point where, if they knew I was home, the noise often seemed intentional. That is how excessive, targeted, and hostile it began to feel.
Two gentlemen came into our unit to hear the noise for themselves, and one of them was the builder. They agreed it was not normal. Then local management later turned around and claimed it was normal anyway. That was an outright lie to my face.
We were told the building was "structurally sound," so there was supposedly nothing they could do. We were also given the excuse that "everyone has different customs," as if that somehow justified relentless disturbance and zero regard for neighbors. An apartment complex is an entire world of different customs and lifestyles living together, which is exactly why management is supposed to manage. This management did not.
We did everything they asked of us. We submitted recordings, videos, and all documentation requested by management. We reported the problem repeatedly and fully cooperated with every step they asked us to take. After all of that, they still did nothing meaningful to resolve it.
Other neighbors commented when we moved in about this family and said they could hear yelling and disturbances coming from that unit from outside. So this was clearly not just us being sensitive or unreasonable. The problem was obvious.
Parking was another source of frustration. They had three vehicles, including a motorcycle, and acted as though the spaces directly in front of our unit were their private spots. The father would also pull in on the motorcycle with the headlight shining directly into our unit, adding yet another layer of disturbance and inconsideration.
The stress became so bad that there were times I had to take my ESA to the clubhouse just to get away from the noise. Even my dog developed anxiety from the constant heavy pounding overhead. That is how extreme it was.
We asked to be let out of our lease early, and the only option management offered was for us to move units, as if we should be the ones inconvenienced after enduring all of this. This apartment was only supposed to be temporary housing while we built our new home, but it became so intolerable that I moved out three months early with my ESA. I moved out early in part to avoid an altercation with the mother, because the situation had become that tense and unbearable. My husband remained behind.
What made the entire experience even worse was the dismissive and insulting attitude from upper management. Upper management actually said that after our lease was up, a young female might move in and be home less. That was offensive, unprofessional, and said everything about how little they cared.
As a retired person, this was the worst possible unit we could have been placed in. We have now moved out, and I would never recommend this complex to anyone who values peace, honesty, or competent management. They heard the noise themselves, admitted it was not normal, collected our evidence, and still chose to do nothing. I feel sorry for the family that lives in this unit next!
