I have lived here for about seven years. I do not know why the ratings remain so low. I love living here. The maintenance crew is amazing! I have never had to wait more than 24 hours to have a request filled, no matter how minor. They do not mark the request as completed until it is actually complete. In the winter, the maintenance crew salts the front stairwells and parts of the sidewalks. I wish they would pay to have the road plowed; it's a pretty steep hill. We've never HAD to drive in the snow and ice, but some people do and, as I said, the hill is very steep. The ladies in the front office are always available to help with anything you need. They are seriously fantastic! And the front office hosts several monthly events that are pretty fun. The amenities here are pretty standard now, but good. The gym, pool, office, tanning bed and clubhouse are always clean and well-maintained. No more car service to the airport or guest apartment for rent - I have no idea why. They were my two favorite features. The residents are friendly, and there are many families living here. The bus stop for school kids is right in front of the office, which I like. There is more cover from rain and wind on the front porch of the office than there would be if the stop were just on the side of the road. And the walk to the bus stop is usually nice (when it's not raining, haha). We have lived in more than one apartment on the property and have never had any bugs, broken things or bad smells. We have had loud neighbors and the walls and ceilings are thin. It hasn't been a huge issue for us though. read more

I wish I would have read these reviews before signing a lease, very disappointed with living here. The amenities were always broken or closed. I felt like my apartment had sat abandoned for a long time before I moved in there were a ton of spider webs and bugs all over the doors and patio area. The tub area was not very clean, discolored and previous resident left a huge sticky mess in shower they didn't even attempt to remove. The package room constantly broken and the office lost my packages two different occasions. They have some nasty associates that work in the office. I wasn't even asking for help once and an office personnel inserted herself into my package issue in which I was already contacting the lux team just to tell me she couldn't help me and I would have to figure it out for myself. You can't access half the clubhouse when the office is closed. The maintenance team is nice but I had to request a fix on my dishwasher twice, still didn't work so I washed everything by hand. Grounds crew left garbage overnight on my patio and threw garbage into my empty valet trash can. They never fixed the lighting in the hallways, the stairs were super hazardous, and they would spray chemicals on the concrete without warning to be safe for pets. I don't even cook I could tell you maybe 10 times while I lived there I used the stove or oven and still charged me for drip pans when I moved out. They'll charge you multiple times at moveout for whatever they can find I just was in a dispute with them about fleas well over 60 days after I moved out with no issues and they wanted to charge me again for pet cleaning. They'll say they have guidelines but there are several cats wandering the units and allow people to feed them outside. They have no admin on the resident page where people bully and threaten car towing. Speaking of parking, unless you pay monthly for a spot up front good luck finding anywhere to park near your building. For a majority of the time I lived there they allowed non essential security cars to park closer to the building than residents and half of those cars never moved I have pictures of the same exact cars there for months. And I don't know why anyone has said this is cheaper than anything else nearby I found several cheaper options probably also have better management all within 10 miles of this place. Save yourself the disappointment, keep looking! I have only ever had one good experience with someone in the office willing to go turn my air off when surprise surprise the ac unit froze for the 10th time and no one wanted to come fix it. Overall not the best apartment complex, staff or area I've lived in. Glad it's over if I ever rent again I will be staying away from grayco buildings just from my experience here. read more

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I agree with the review that says mean spirited. They are mean to the core, bored, money hungry management. Outrageous moving out charges. I will never recommend this place or Grayco property. This is a roof over your head last resort apartment. Mean girl energy here! Stay away. read more

BEWARE PEOPLE! This apt complex is unsafe and gates won't work, management assistant Kara treats renters awful! My car got broke into three times in a year. There are over 15 cars damaged at this apt complex!!! I've never seen any terrible apt complex like this. Do yourself a favor and tun away from this scammy unsafe place read more

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I have lived here about 6 months. I feel safe, even walking at night. The rent is a little cheaper than surrounding apartment complexes. There are people who pick up trash daily from the grass, which I appreciate. i don't really use the valet trash, so I would prefer if that were optional. The gate was broken for a while, as was the pool. These were minor inconveniences. The people working at the office have treated me respectfully and patiently. The apartment itself was clean and in good condition on move in, and the maintenance people have addressed our issues unexpectedly quickly whenever we put in a work order. There are spiders in the breezeways, which I don't mind but definitely bother my friends who don't like spiders. read more

We are coming up to the end of our first year as residents at Canyon Ridge. We most definitely will renew for another year. The staff are friendly and helpful. They apartments and amenities are top-notch, and you can't beat the price. read more

I enjoy writing reviews of establishments or businesses that provide a great experience, product, and/or top-notch customer service. However, I feel it is just as important to "blow the whistle" on those who engage in unfair business practices, and this apartment community has rubbed me the wrong way. Hard. We moved to Nashville from Michigan three years ago. At the time, Canyon Ridge was a great fit for us (myself, my husband, and our two cats). I won't lie and say our experience was all bad; on the contrary, much of it was great- great location, great amenities, great management. However, trouble started when management switched hands any number of times, currently to Apartment Trust of America (of the "Mission" apartments of Nashville). The community began to become neglected and tired. Advertised amenities such as gated access and a business center were often broken and in disrepair. I stopped going to the pool because the community did nothing to prevent non-residents from gaining access to the facility. Pest control (in our case, ants) was paid for, yet non-existant. All the while, our rent continued to sky-rocket. The icing on the cake, however, came at move-out. My husband and I decided we would stay in Nashville, and bought a home. We gave the required sixty-day notice to the office in writing, along with our forwarding address. Fast-forward to August of this year. To make a VERY long story short, Canyon Ridge sent our "delinquent account" to collections to the tune of 500 some odd dollars for "blinds, final water bill, and new carpeting with 'pet treatment'". The first we had heard of any charges was when I was called by the collection agency. Imagine my shock and utter disbelief. I pay all my bills ON TIME. I have never had a delinquent account IN MY LIFE! I called and e-mailed Corporate, only to have several messages ignored and not returned. The property manager was not only uncooperative, but downright derogatory in her communications with me. I told her I would not pay any monies until I received documentation including an itemized list of damages, repairs made, cost of those repairs, and any outstanding bills or statements. I have YET to receive any documentation for these items. Today is November 15. Who in the HELL pays a "bill" without ever having received a statement?! So today, I receive another call from collections, informing me that Canyon Ridge has "re-adjusted" our payment by 425.86. That's correct, people. We now owe them 425.86 LESS than they originally said we did. Magic? Divine intervention? I'll tell you what I think. I think they like to rob people. I think they're dishonest, horrible people, that believe they can take advantage of good people. Luckily for us, I am persistent and didn't cave-in. They couldn't produce documentation because it didn't exist. Plain and simple. If I wasn't so tired and stressed from fighting this battle, I would be doing more than writing a Yelp review. However, hopefully this helps at least one person reconsider who they're doing business with. I never write such long-winded reviews, but I wanted to exercise my right to free speech, and to put into detail what an ugly, hurtful experience this has been. To try and swindle someone out of almost 500 dollars is not only immoral, but illegal. This review of Canyon Ridge is the truth, as I have experienced it. Sure, there are at least two sides to every story, but for them to come back and "re-adjust" our bill by $425.86 in OUR FAVOR? Who do you think is being honest here? It sure isn't them. Stay away. read more

This place is absolutely awful. The inside of the apartments are cheap and things break constantly. At move out they sent me a bill for over 1600 for many things that we're that way when I moved in, this place is dishonest, junky and just overall bad - do not live here!!!! read more

I don't hate living here but won't renew my contract. The walls are so thin and anytime my big dog would jump around, the ppl below us would knock on the ceiling before storming up to our door, demanding we stop what we are doing. We complained to the front office about their behavior but nothing was done. However, a couple weeks later we received a complaint notice about the noise that was happening in the middle of the day (out side of quiet hours). When we confronted the front office about the matter, their response was that the ppl below us had been there for a long time without any complaints on them so therefor they were choosing sides. Not cool. I had to eventually find my dog a new home or be kicked out, very upsetting. I'll definitely be moving once my lease is up. Updated: When I moved out several months later, they charged me over $2000 to replace the carpet because of my dogs. I have requested receipts for the charges I have been billed for and now 4 months later I have yet to see any but in the contract it states that I have a right to the receipts. And they have already sent it to collections. Oh and beware, the pet fee you pay to have your pets IS NOT a deposit and it does not go towards anything. They have also billed me for 2 months of my water bill when I'm only owed one since I payed one of them along with my final months rent. I WOULD NOT recommend renting here. It's not worth it in the end. Notice how all of the other apartments have a waiting list or very few apartments available while Canyon Ridge has multiple apartments of each size available. I'm gonna guess it's not because they are so awesome. read more

I only had a three month lease here but Pros: Maintenance was very quick whenever a work order was put in. A good location. It was close to downtown with all the necessities close by. Amazing community center with a pool, sauna, tanning beds, and fitness center. Cons: Apartment smelled like mold Infested with spiders that were abnormally large Infest with pre historic looking bugs that creeped me out. Parking was a nightmare Office staff was very unfriendly, horrible with communication to the residents and fellow colleagues. Hit with unnecessary fines when we moved out. Jacked up rent prices on us because we only had a 3 month lease. Overall: I lived here because it was my only option. I was put on a job in Nashville and had to move last minute. I read the reviews before I lived here and I though no way it's as bad as these reviews make it out to be. Well I had a terrible experience and could not wait to leave. I would really consider living elsewhere before you settle and live here. read more

My husband and I have lived here for a little over a year, but will not be renewing our lease. Pros: Maintenance is usually very quick with any work orders I've ever placed Safe, family friendly community Rent is reasonable for the amount of space that we have most of the front office staff are friendly, especially Sherri Cons: Walls are pretty thin, our neighbors have two large dogs that bark when I open my door or when there is a loud continuous noise (garbage truck) outside. Which almost sounds like their in the apartments with us. I can only speak for the first few front apartments when I say parking is horrible. There is a limited amount of free parks due to the amount of reserved parks and garages that the property has. God forbid you get home later than 6:30pm. One of our closet doors and the door to our bedroom is always broken. In the summer time there is an infestation of spiders throughout the stairs and around our doorway, also we can hear birds chirping and wasp buzzing throughout the summer in our master bedroom. We live on the third floor which is connected to the roof of the building and on the roof is a decorative vent that allows for critters to create nests thus creating the annoying sounds we hear. all in all, it's a decent place for anyone looking for a safe, friendly, and reasonably priced apartment home. read more

Lived here for 18 months while building a house, and the office staff and maintenance staff are top notch! Ada, Holly & Thomas were always helpful, friendly, professional, timely, and just wonderful no matter what we needed. We did not have many issues at all while living here, but when we did, they took care of it - quickly! The communications to the community were awesome - we were always aware of anything going on in our community and even in the area. Thank you all so much for everything you did for us!! read more

Terrible customer service, lying management, outrageous fees on leaving, mean spirited management, not a safe place to live. Please AVOID!!

Horrible management. Corporate office runs most of events from Virginia. Uncaring as to the plight of the residents.

This place looks amazing, and sounds amazing, until you live here. It's just a nightmare. Everywhere you turn you're charged extra for 'this', they no longer repair 'that'. They tell you that you pay for pest control, when in 6 months i have not seen a single person come and treat my building, and we have an infestation of wasps. There is no insulation between you and the outside or neighbors. you hear barking dogs 2 floors away from you, you hear conversations on the streets below you, you hear the microwave of the kitchen next to you. Parking is horrible, if you work late, good luck finding a spot anywhere near your building. They also try to get as much money out of you as possible. We were told our rent was going up significantly because we needed to stay an extra 2 weeks beyond our original contract date. Instead of letting us pay for the 2 weeks, we have to pay for a whole month. They no longer fix microwaves, which they put in your apartment - which they should be obligated to fix. and they threaten you with $25 charges for everything they can think of. This is a terrible place to live. LOOK ELSEWHERE!! read more

I will not go on and on about how horrible this place is. Honestly when we first moved in it was great. Well except the AC being broken in the middle of one of the hottest summers. It got up to 100 degrees sometimes hotter and we had no AC for the first 3 months. It was agonizing! The apartment itself is amazing and very spacious... that is the only positive thing to say about this complex. The gate was broken for about a month and during that month cars were reported being broken in to. Wonder why. The biggest overall problem is the management. This is clearly a business and the only way to keep customers is to be at least professional. They were both unprofessional and rude. We have had many complaints from the apartments below us and that is fine. Some nights got slightly crazy but all were resolved. We are in no way bad tenants. We always pay our rent on time and all our bills. We even helped out when a car accident occurred in the complex. Shelley Wheeler (assistant manager) is one of the most aggravating people I have ever had the most displeasure of knowing. She was recently promoted (unfortunately) to some form of assistant manager since the general manager seems to always be on some kind of vacation. SW maintains very personal relationships with some of the tenants that goes far beyond a professional relationship. She uses her authority to constantly harass us and some of the other tenants. It got to the point that we all felt so uncomfortable being in that apartment that I would stay elsewhere in an attempt to keep away from her. Not only does the management team not do there jobs correctly they all seem to have failed basic math. Every time we are hit with some unknown fine the numbers always seem to change. And in some cases they don't even want the payment but once we get a month away from it... we get a letter alerting us to pay our late fees or we will get a letter from their attorney. I just cannot fathom the disrespect that the management has for its tenants. The neighbors below us, beside us, across from us, and as far as we know a few more in other buildings have all left due to the management. We also received a letter telling us we may not renew our lease yet somehow one of us is still allowed to. How does this work. It should definitely be an all or nothing situation. This person as well as the other of the group deserves to stay since they have done nothing to go against or break the lease. It is just unfortunate how this all panned out. I know we will be hit with some magically appearing fee before we move out and just how they are we will have no choice but to pay it. Please save yourself your time, patience, and money and do not take the risk of living here. Not even if this is a last resort because not even this place is worth it. read more

AVOID. Rent is attractive based on it being slightly lower than others in the area. Don't let that entice you. Management will lie to your face then say something entirely different via email or phone. You will be charged for every last thing, including carports that don't exist anymore, pest control that does nothing, amenities that are closed half the time, etc. You will have shady neighbors, apartments with 5 plus adults living in them, and zero parking. Your going to have appliances that break and aren't replaced for a month. Outdated and cheap everything. But al of that is livable. It's the management not even understand their own rent payment system that will really do it. Extra fees and charges on the online system? Better pay them and suck it up cause management will not go in and manually fix that and you either pay in full or don't. There's no way to select how much you want to make a payment for. All or nothing, bogus fees and all. If ya don't, better pay $125 for a late fee. I could go on and on, and I've never reviewed an apartment because I've never experienced that. Just don't bother looking here. read more

stay as far away as possible --- rude staff- inconsistent responses - tell you one thing on the phone and then different answer in email -- when we moved out charged us for a dirty bathroom because there was a partial roll of toilet tissue on the holder- charged us for a dirty refrigerator because there was sticks of butter left in the door - oh and dont forget the parking --- horrible parking experience -- reinstated reserved parking( without warning current residents) in front of our building and towed my vehicle - broken down vehicle with expired tags that hasnt moved in over a year holding down one of the spots -- Mailboxes were broken into multiple times with no alert from the management -- vehicles broken into mulitiple times --- front gate for security hasn't closed in months - was told everyone was too busy to come fix it --( complex next door has theirs fixed within a week after the storm damaged ) gazebo by pool destroyed back in the beginning of the year -- still not fixed and pool not open ( again because everyone is too busy to come fix) just fixed all the roof damage from same storm last month......from the looks of the summary receipt we have received we owe 130.00 for a water bill -- ( we moved out before the 1st of the month and lease was up on 6th of this month) for six days when no one was there --AVOID AT ALL COSTS read more

Well these reviews have been very interesting! They make me very nervous about my upcoming departure from the facility. I came in March - roaches in sink, carpet unclean and wreaked of dogs, BYOB washer/dryer, and no shower heads or bedroom lighting. Total crap. However, I complained and they fixed most but the carpet. They charge too much for rent, can't pay online without a $25 fee added on, are slow to complete work orders, and charge you to death if you're 1 day late on rent. Also, you have to use their valet trash and follow a ton of extra rules with even that. I was working one day and forgot to move my clean empty thrash can inside and they charged me $25. No warnings, all charges. Parking spots are cheap but hard to come by and general parking sucks. Dog parks available but only 1 out of 5 picks up their dogs doo. Gross. Gates work most of the time, pool stays open most of the season, gym blows so keep your membership elsewhere, and there are some dangerous runes through the neighborhood that can cause you to fender bend your new neighbors. I have confronted the staff more than once and my displeasure was noted. Staff isn't the best but they sorta try. The new AGM is pretty good so hopefully things will come around. read more

I recently moved out of Canyon Ridge Apartments in Hermitage, TN after living there for almost 6 years. During that time the property has changed hands several times, with the current owners being the worst, by far: Grayco Properties. They are far more interested in making sure you pay their long list of additional fees than they are in actually dealing with any of the problems with the apartment complex, including tenants who don't clean up after dogs or think that making enough noise after midnight that they wake up everyone in the building is acceptable. And lets talk about the security staff (which they call "courtesy officers") who take more than an hour to respond to an emergency call, when they respond at all. And when I gave notice to move out, the letter from the apartment manager with the list of what I was going to be charged was scary, since it would have been almost double the monthly rent. I insisted on being present during the move out inspection, which was done by the maintenance supervisor (the maintenance staff are great, btw!). His inspection was fair and unbiased, and he discussed each issue he found. Instead of over $2,000 in move out fees listed in the letter, I ended up paying $125. Avoid this property. read more

I lived here for 8 years until Grayco properties purchased this place and moved in the worst manager/person on earth. I'm a father of 3 and this started when my ac stopped working in mid summer bringing my apartment to a 102 degrees inside with a infant. I complained about it and they fixed it 5 days later. It worked for 1 day and stopped again, I had to pack up and leave for 2 weeks until this was fixed. I asked for a credit on my lease for that month to help with expenses. The manager wasn't having it so I called corporate and complained. Ever since then her rage and hate came out and my children along with myself became targets. I would get tow away tickets on my vehicle for the bumper being a half inch over the sidewalk. That was harassing when others were a foot over. Then I got a letter saying my kids can't play in front of the buildings, on sidewalks or go threw halls. I told them to play in the back or on the side away from everyone. Well that wasn't good enough they sent another letter saying if your kids want to play take them to the park down the street or drive 15 min away so they can ride bikes. I was pissed off but to top it off the kids grandma bought a puppy for them in which she kept at her house for them. The evil manager sent a letter saying you can't have dogs. I spoke to her face to face and said the grandma brings a 9 week old boxer over once a week for the kids. Her response was"the dog can't be on the property at all". I asked what about the other 2 people who own full grown boxers? She acted dumb and said "you and your kids can't have a dog period or else you will be evicted ". She sent my children home crying a few times after that and I had enough. I left and complained to corporate telling them we were forced to leave due to the hostile environment & harassment we have received for over 1 1/2 years. Corporate said I paid 3 extra weeks of rent and they would waive the rest. That was also a lie they didn't hit my credit as the primary renter but my girlfriend's credit who was added on because she stayed over so much. THIS PLACE IS A JOKE RUN AWAY FAR FAR AWAY! IT IS ALL A BIG SCAM AND LIES DON'T PUT YOUR FAMILY THREW IT! read more

This apartment complex looks nice on the outside, but once you are renting the quality is very poor. The staff do not know what they are doing and cannot get the rent straight. When we resigned our lease they could not tell us what we owed unitl the first of the next month. Then when we aksed again they gave us the amount which we paid, and then the next month they came back saying we still owed $35. We knew this was incorrect so went & talked to them yet again were they got it corrected and said it wouldn't happen again. But it did, the same issue for 3 months! They had 2 tanning beds which is listed on the website, but both tanning beds were broke and they would not replace them. We finally wrote the Management Company a letter complaing about lack of tanning beds that we pay for in our rent, they told us they would not fix or replace any microwaves (that they provide & should be responsible for), there is dog poop all over as they do not take care of the lawns, and the noise of the other apartments and stairs. They did finally replace one tanning bed but put restrictions on it for the working class. Basically so many restrictions you will not be able to use them. We can hear the microwave in the next apartment & where the bedroom is you hear people going up and down the steps constantly. Canyon Ridge does not take repsonsiblity and is the worst apartment complex I have ever lived in. We are just counting down the days to move and I would not ever recommend them. Canyon Ridge will try to find anything and everything to charge you for when we do nothing wrong. In the spring and summer the outside is nothing but wasps & bumble bees which they do not take care of this issue, I know many people who have been stung and still nothing has happened. We have a dishwasher that hasn't worked for the 2 years we've been here. They replaced it with another cheap one that still does not work. My bedroom window has been leaking water everytime it raines and is now causing mol. I have put in work order after work order and all I get is a letter stating they cannot see a problem. After a few times I called the office again to explain if it molds I am not paying to have it fixed because you would correct the issue. The staff proceeded to tell me her apartment does the same thing and theres is nothing they can do! How unprofessional to say your own apartment is leaking too! I would never consider Canyon Ridge Apartments in Hermitage or recommend to anyone. Please look elsewhere as they are the most unprofessional staff I've ever dealt with. read more