I applied to rent a property managed by Douglas Residential. Despite providing proof of income…read moreexceeding the listed requirements by about 3x, and after going back and forth for about a week, Douglas Residential (Cathy) demanded an additional $10,000 above the listed deposit (and a cosigner!) in order to approve my rental application, which I refused. I'm moving to Austin for work in two weeks and this was a huge waste of time. If you are looking to rent in Austin, avoid properties managed by Douglas Residential. response to realtor comments: Joel is I believe misinformed rather than lying, but his false statements should still be corrected. I start work on the 8th, as stated in the signed offer letter on my application. That is in 13 days. One of the other applicants starts work on the ~12th. Our incomes both individually are well over 3x the rent, and combined are around 8x. (2/3 applicants had offer letters at the time we submitted our application. We are moving to Austin for work.) Douglas Residential made no attempts to be reasonable. I offered either the increased deposit or a cosigner, and they refused. It's no surprise that the property has been listed for 40 days and that they have been forced to drop its rent from (according to Zillow) $5,500 to $4,800 (not $3,900, as Joel claims, but perhaps he is planning for the future) in that period. If you are renting a property and want to do so at current market rates, Douglas Residential seems like a poor choice Also of note is that the rental listing was grossly misleading. They say that residents can "enjoy the fully fenced lawn area in the backyard", but they do not mention that there is an active AirBnB there. Strangers having access to the property is something potential tenants might want to know, just like they might want to know the actual deposit requirements. Please consider being more honest in your business dealings going forward.

Liz is just the best of the best! We feel so unbelievably lucky that we happened upon her to help…read moreus find our forever home in such a tricky and overwhelming market. She's patient, communicative, responsive, relatable, knowledgeable, honest, hilarious and oh-so-much fun to be with! Throughout the process, we always felt like she not only listened, but really HEARD us. Over several months, she guided us to fine tune our search in such an honest and helpful way so we would know when we found "the one". And we did! My husband and I both agree that Liz has far exceeded our expectations! We never knew how valuable (and enjoyable!) a amazing real estate agent could be. We highly recommend Liz to anyone!

This agent truly epitomizes everything that's wrong with the real estate industry. She will deceive…read moreyou by walking just within the legal lines of her fiduciary duty; a duty that does not obligate her to tell potential homebuyers that a prospective home was previously a rental property, a duty that does not obligate her to look after her client's best interests. Buyer beware! I wouldn't trust this agent with the $5 I have left in my savings after the real estate debacle I've been through, don't make the same mistake with your lifetime investment.

I guess Jenna Stephens Roesch does not have any reviews because first, there are way too many…read morerealtors, second-no one had yet discovered that she is the best. Luckily for me, because I can have her completely to myself. But this wonderful lady really needs to be discovered and appreciated. Why??? because she is the only one who cares about you, not about her commission, money, etc, but about your well being. I have worked with several realtors who were highly recommended. As a result, in 3+ years I still could not find the right house. My requirements were very specific-location, size, layout (I run business from my home), and i needed someone who would have patience to dedicate her time to me and slowly and carefully find a suitable place. Most of them were not interested, and never called back or followed up. They want to sell you quickly and not to search for a long time-their time=money. I think you will be super happy with Jenna who, again as I mentioned, CARES about you!!!!

Buying a house in a new area is extremely stressful. Buying one in a new area as the country is…read morestarting to shut down for covid-19 is even more stressful. I want to set this up as fairly as possible since this is not an overall "good" review. I am extremely decisive, I move fast and with purpose. I had been reviewing houses and making lists on my own. There was a listing on redfin I wanted details on and that connected me to Keri Jackson. I never sought her out or had any recommendations. Keri offered to send me MLS listings, which were nothing more than I was finding across all the real estate sites. I figured to view homes I would need an agent, so why not her. Keri is very personable, very pleasant. The 2 days we went out to see the houses I had selected, were efficient. Like I said there are things I make calls on right away and can parse the remaining into ranks of desirability. On day 2 my husband joined us and this a very different dynamic. Keri also almost ran into the shoulder barrier on I35 because she was texting and driving with us in the backseat. After we selected the house, Keri was on things until the contract was signed. From there, things started to slide rapidly until it felt like she was a completely different person. My issues: She never found any houses for me to review, it was always a 1-way exchange, me to her. She had me drop of title payments instead of her, she left me to deal with the title company. She wasn't there for the closing. Never got that "awesome" cooler I was promised. She highly recommended a painter who went over budget and time and was no help in solving. She was supposed to deal with a disagreement about Water Softener, which no paperwork that was promised to show settled was ever presented to us. She never even came back for her key lockbox, after a year I threw it away. She sent more than 1 request for a review, never having asked if I was happy with our relationship. I felt like once the contract was signed, she secured her money and she moved on. She never really cared about us and our needs. The manner of the relationship left my husband and me feeling like we had been hustled, and that is a great way to ruin a new home in a new area during the covid experience. She was one of the few people we now knew in the area. We put our trust in her, felt like the next contract, and how busy she came first to her. Again I accept my own faults in the situation but felt an obligation to share our experience since it would have been useful to me.

Keri Jackson with Team West Real Estate just helped us buy our first home in the middle of a…read morepandemic! As first time homebuyers, we were looking for the perfect realtor to help us navigate the home buying process and we are so grateful to have had the opportunity to work with Keri! Our friends referred us to Keri by saying "I trust her and her team wholeheartedly" and, after working with her, my husband and I echo that sentiment. Since this was our first time looking at homes, it took some trial and error to figure out what we like. Keri was extremely patient with us and she was always down to tour a house (even if it was the exact opposite of what we told her we were looking for). After Keri helped us find a home that had everything we were looking for, and was well within our price range, she's helped make everything as stress-free as possible! Not only did she negotiate an appliance and blinds package for us, she's also provided us with great recommendations for third-party vendors like painters, electricians, etc. I would highly recommend Keri for anyone looking to buy or sell a home! While we're so excited to be in our new home and don't have any additional real estate plans any time soon, we're looking forward to working with Keri again in the future.

We had an absolutely amazing experience with Kathleen and her team. Her preparation was thorough…read moreand market analysis was spot on. She hired a stager to come in and evaluate our home and offer recommendations for preparing it for the highly competitive Westlake market, which was invaluable to us. We then hired the stager to return and helped us get it looking beautiful and updated prior to photos. Kathleen highlighted the most important aspects of our property to potential buyers and SOLD our home. Our previous realtor just showed it. We loved our experience with Kathleen and her entire team. I cannot recommend her more highly!

Kathleen is full of herself, talks more than she listens, has a inexperienced staff and does not…read moreput her client first. She does not do what she is asked to do nor what she says she will do. Kathleen has an inability to communicate effectively. She misses critical details in preparing and reviewing contracts which jeapordizes the best interest of her clients. She makes multiple mistakes and never accepts responsibility or apologizes, instead she glosses over it or blames someone else.

Sheree was the absolute most miserable person to work with. My family and I were looking for a home…read moreto rent after tragically losing our house to a fire. The house we were looking at was originally listed for sale, since the market was slow the buyer was generously willing to rent to us. Sheree was unhappy about this and treated us as though we were criminals, refusing to speak with us over the phone saying everything had to be done through text or email so she had written accord of everything. Every interaction she gave us attitude and told us she thought we are being sneaky and lying. We lost our entire home and everything in it. We were processing trauma, basically homeless with two young children all while trying to find a rental in our neighborhood as quickly as possible and she made the process extremely saddening and horrible. We obviously were going to sign a lease, she was afraid we would break the lease and move back into our house in a few months. We assured her multiple times we were not being sneaky and not trying to trick anyone, offering to show her our house right down the street that would take a year to fix. Our insurance agent even tried to talk to her and assure her that even IF the house was done in 9 months insurance continues the full lease term payments. She would not cooperate with anyone, would not speak to our insurance agent. We brought in our realtor in hopes that she could speak cordially with her, but she even yelled on the phone at her saying we are "sneaky", "lying", etc.. She made every single step of the way difficult, sad, and miserable. We had an idea to maybe pull money from some resources and purchase the house that way we didn't have to rent the house, but again absolutely terrible interactions and being called names by Sheree Leonard. The only reason we continued to try and push through with this house was because there were no other rental options immediately available in our neighborhood and I had my heart set on this one because it was a few houses down from my kids favorite playground and friends. We decided to rent because we didn't want to communicate with Sheree any longer and figured she would be out of the process and the landlord being the owner would be the communicator. When we finally came to an agreement and shared that insurance pays the rent directly so we don't have to be a middle man she refused that as well. We got approved, etc, went to sign and found out Sheree would be the one to communicate with us as the "landlord" so we decided homeless was a better option than continue communications with her.

Please do not use this company. Sheree is a horrible person & she completely ruined my post-partum…read moreperiod with my son. She is absolutely heartless. I was interested in renting a property she was managing & she didn't even show up to our appt. She texted me while I was en route that she wasn't going to make it & thankfully the current renter was kind enough to show the property to me. That should have been a red flag about how unprofessional she is. When I showed up to the condo on move-in day with my two week old son there was no AC and it was over 90 degrees. I called her and she told me that if she called a repair person I would be responsible for the costs. I was a single mom with a new baby with nowhere to go in an overpriced condo. Thankfully the maintanance man found me crying on the floor and put me in touch with the landlord to help me. The landlord had to take over & do Sheree's job for her. The landlord paid for me to stay in a hotel with my son while the AC was fixed and the condo was made move-in ready. It was disgusting. There was cat fur everywhere, dead bugs in the freezer & blood stains on the toilet seat. I don't think Sheree ever set foot in the condo. I think she was earning commission, but not doing any work & taking advantage of the landlord because he is elderly. I'm almost positive that my landlord fired her because he no longer uses her after the way she treated me. He told me he would "deal" with her. I've heard she is nasty to everyone. I was at a post-operative appt for my C-Section and she sent me the attached text when I didn't respond right away. How childish! She also had a dryer installed without cleaning the vent which is a huge fire hazard. I'm lucky my landlord noticed before I used it.

We worked with Zen to find a bigger house for our growing family…read more The selection of houses we were shown made it clear that they understood our wishes, and the creative shown made us comfortable when we made our decision. We felt in control during the negotiation, inspection, re-negotiation and title transfer and it never felt like any question was a waste of time, nor any paperwork a chore, and we bought the house we wanted, under budget, in under a month. I very much recommend Zen Properties if you're buying a house in the Austin area.

My wife and I were impressed with Chris's professionalism, approach, and results in selling our…read morehome. He asked questions to understand our objectives around timing and price, and provided options based on his knowledge of the market. Most importantly, he sold our house in a matter of weeks. We are now working with him again as we embark on looking for our next home. He's been just as responsive and helpful and again takes the time to understand what we are looking for and why. I would highly recommend Chris Tomhave to anyone looking for an attentive and professional Real Estate Agent.

I highly recommend The Pettitt Group for your realty needs! Amanda and Alex helped me rent out a…read moreproperty and then sell it. When we rented my home out, they were able to quickly find a renter at 20%+ more than my prior renter. They handled all of the screening, and I had zero issues with the renter, plus they made the paperwork easy. When it was time to sell my home, they got a better price per square foot than many homes in the neighborhood, even in a tumultuous market, and sold it much faster than I expected. Amanda and Alex were trusted and patient advisors over the entire time I considered selling my home, and then when I actually put it on the market. They provided excellent data and analysis with realistic insights from their experience that helped me make informed decisions. I felt confident in every decision I made under their advisement. Amanda helped me decide on realistic investments to improve the sale value without breaking the bank and provided excellent advice on negotiation through the sale. Any time we needed recommendations for contractors to help, they had excellent people who could help us quickly. When we hit a rough situation with an inspection surprise, Amanda constantly helped us drive toward resolution with a former contractor who had to complete work on the home before sale. This was not a problem she had anything to do with, but she was there to help fix it. Finally, they went the extra mile. Amanda and Alex did all sorts of little things to get the house sold, and, when there was a last minute hiccup the night before closing and some preparation had to be done in the yard, Alex went out himself and handled it.

We cannot recommend The Pettit Group highly enough. They guided us through the entire process of…read moresearching for our home from the other side of the country. Always knowledgeable, professional, personable, and fun, we had the absolute best experience with them!

This is my first experience with this business. Blaga is not very pleasant to work with. The first…read moretime that I called she seemed irritated and reluctant to give me information on a current listing that she is managing. I tried calling a few times after my initial call and got no response. Then I try to drop off the application fee check and she is not at the office, the office is locked in fact. I called her 5 times, no response. I finally text her and her response is harsh and uncalled for. She then proceeds to call me rude because I called to ask questions about the property. She seems annoyed that I have questions and are refusing to answer them. The owner should be aware that such an aggressive and rude person is managing their property.

We had an excellent experience with Blaga. I was in Florida on vacation when I received an offer…read morefor a job I had interviewed for in Austin. The catch was I started the job in two weeks. We were calling real estate agents from our condo trying to look at homes. Out of dozens of calls, two agents called me back. That's how I met Blaga. Unfortunately, the house we wanted to see was already gone. However, she agreed to meet with us to show us rental houses over a 24-hour period on Easter weekend. She showed us homes, helped find us a good fit for us and our dogs, negotiated some details on the pets for us, and we signed the lease and were on our way. I was so impressed with the service and skills that when it came time to buy a home, I asked her to be our representative. She found us a wonderful home in a beautiful neighborhood that was at a great price. The home she suggested didn't impress me on the Internet but she took us through the house and showed us what the ad didn't. With her help, our bid (one of three) was the winning bid, despite not being the highest. She then helped us negotiate an early exit to our lease so we could close on the house, and she did it with such grace that afterwards, the landlord asked her to manage the property for him. I would recommend her without reservation to anyone looking for a good real estate professional who knows the Austin market inside and out and has really amazing insight on matching people to places.