My partner is a fountain pen aficionado, so whenever I travel, I keep an eye out for a pen related…read moregift that I can get him. While wandering around Vancouver, I spotted this shop and stopped in. It's a clean and well organized store. The staff is friendly. I asked if there was anything fountain pen related that was unique to Vancouver, and they said not really. However, they do have this ink that was made specifically for this store, and this store alone. So that's what I got! It was about 20 bucks.

Gayle rolled her eyes as I spied the Pen Shop as we were walking back to our Hotel from the…read morewaterfront. I collect pens and admit that I have too many. But what's one more? The Pen Shop has a nice selection and over a range of cheap to affordable to maybe I need a payment plan. Store staff were helpful, non-intrusive, and funny. I ended up with a $9 Caran d'Ache ballpoint and an $10 Shaeffer ballpoint. Both are handy pens that work well, and didn't raise any Gayle alarm bells when I decided to buy them. The more expensive pens sometimes need to bought with a little more discretion. :)

Five stars awesome service the sales guy took the time to explain the setup and answered my…read morequestions about the phone unlike the Telus store at pacific center who couldn't care less about their customers and it's no wonder they're still in business considering all the nasty customer reviews. I'll definitely be returning to staples again over the Telus store.

This Staples is probably the worst I have ever been to for returning Amazon refunds up and down the…read morePacific Coast and certainly in Metro Vancouver. Every single person at the location on Broadway is amazing and helpful as they can be, same as in Surrey and Langley but I will be avoiding this Staples if possible always and highly recommend trying to if you can also. The locations in Oregon were also lovely, California can be somewhat impatient with returns at Whole Foods or UPS nearly always being better than at Staples. For anyone who lives in a busy city, we all know how hectic and what a juggling act popping in to return something can be from any retailer as you have to carry the items with you after finding which location will be along your route or near, transporting and walking to get to the location, and even if you are headed in by car, to any location, that also takes prep work and going out of one's way. This gentleman in the photo in particular is to be avoided and this Staples by extension. After running many errands in the busy metro downtown and finally finding the Staples and it's entrance after 40 minutes, I walking while carrying these two bulky plastic jars through downtown crowds and streets and two ten pound dogs in carriers and respectfully waiting in line with others for one great colleague of his to process returns and shipments for the holidays with patience, this colleague showed up and abruptly announced he is opening a new lane for Amazon QR Code Returns only. Great! Except for those of us near the front of the existing mixed shipping line ended up having to leave our spot and wait behind others as the queue was quite long by then and then when I finally got to front. Prepared and submitted one return and then tried to return these plastic jars which came with a very thin plastic seal and a return label and instructions that clearly said no box needed to return, this man impatiently tells me I will need to go to another part of the store to buy a box and come back to return the jars. When I said but it says no box he loudly scolded I am saying you need to buy one anyways. I left. I even got out of the line and went back to explain to him again and he again rudely told me to buy a box. Will go find the nice understanding and great team Staples on Broadway instead who never make people buy a box when a box is not needed for a return and do not leave a long line of people unattended to and then stressfully try to make them buy a box Amazon clearly said is not necessary. Why was I treated disrespectfully and told to buy a box when the instructions said I did not need to? I wish I stayed in the longer line with the nicer colleague than be treated disrespectfully for trying to be helpful. PS. In a metro, carrying around a box also makes it hard to make returns, a bit of empathy goes a long way towards this truth especially for us not even that strong physically already carrying three bags around downtown. No matter how much one is stressed not being rude about extra costs would at least be greatly appreciated. No need to make everything stressful and make people pay more when they clearly are instructed it is not necessary and when people are polite first. Avoid this Staples. I will be as being polite here or saving screenshots of the scan codes to help expedite things goes unappreciated and resulted in being treated poorly. Expect this man to be rude as he clearly hates customers and has no empathy for others. Will leave the rest to karma.

If you need to print anything, ship anything, or do basically any task other than simply pay for an…read moreitem - AVOID THIS LOCATION! I've been here 3x now, each time thinking that the next time might be better but it's only gotten worse. The customer service is absolutely abysmal. The lines for the service centre (printing/shipping) is often super long with only 1 person helping. Even once you get to the front of the line you'll likely be met with someone extremely rude and unwilling to help with even basic tasks. Today I went to do a return where the provider clearly stated that Staples could print the label for me at this location but the staff refused to do so, even after I explained that I had done this at other Staples locations. She was rude and unhelpful during the whole interaction. I was forced to print my own label and then spent time waiting for the rep to return to complete my return while she ignored me and served another custom who had come into the line after me instead. Super frustrating experience every time and I definitely won't be back.

Really disappointing to experience the worst service ever at the staples store at Sweden way…read more I wanted to print some material and I arrived and told me that i had to wait for 20 min because they were having a rest. Then the lady that "helped" me she was so rude and non friendly. Every time I go to this staple I have a bad experience. Much better the one in West Broadway. I won't go ever to this location in Richmond.

Would never order stamps from them again. We had problems with the font being different on our…read morefirst order. We realized we should have noticed in the proof so decided to swallow that $500 dollar bill and waste of 8 stamps. They gave us a whopping 10% off of the next order (even though thinking about it, when they opened photoshop file it should have come up with font not supported, so kinda think it's on them, but we're nice people and took the blame) So for our next order we asked if we could just order one of the eight stamps, so that we can test it out before purchasing $500 worth of stamps, and they said sure. But then we got a bill for all 8 stamps and was told all 8 were made. So ya, that sucked. $1000 down the drain. Not great customer service, putting blame on customer is pretty terrible. Should have read the reviews before going with this company.

Very unprofessional and do not seem to know what they are doing or follow instructions.read more

Room In Order carries items to make your life more organized, peaceful and easier. I find the…read moreprices on some of the items to be pricier, but overall not too bad. Staff are helpful when you have a question, but don't hover over you like helicopters , which I appreciate. You will find things like: USB rechargeable fans both handheld and tabletop, cube and drawer organizers small and big, kitchen gadgets, shower mirrors, jewelry organizers and many more... I would recommend checking them out.

So happy to see Room In Order downtown! Used go frequent their Davie location but now, they're even…read morecloser and that's awesome! We love going here because living in a small condo, we need many ideas on how to get organized without wasting too much space. Room in Order have so many cool and space saving items to help get your space organized and clutter-free. They have many home accessories such as storage bins, coat racks, shoe racks, dish trays, etc. If you love organizing your home, you can definitely spend a lot of time, and perhaps a lot of money, here. Price-wise, their products are not cheap because they are of high quality. I highly recommend this place if you're on the hunt for ways to improve your living or working space. I hope that they can expand on their space one day!

Not everyday do you hear the words "Herman Miller," being spoken around casually but if you do…read morehappen to hear it, those people must know their furniture. For those uninformed about the modern furniture universe, Herman Miller stands as one of the top, represented by with some of the most iconic pieces such as the Aeron chair and Eames lounge chair, both having a permanent display at MOMA (museum of modern art, NY). Herman Miller has always pushed technology, design, and environment as their modus operandi, and their products reflect those value. I had the pleasure of dropping by their dealership showroom today to try out their office chairs. I was pleasantly greeted and quickly referred to a sales associate, Katherine. From the "tested and true" Aeron, to the innovative and ergonomic Embody, and the wonderfully elegant Sayl chair, Katherine and I spent atleast a good 45mins testing and going over their line up of chairs, needless to say, the experience was quite educational and informative. They also have working samples of their desk and storage solutions and a "comprehensive" materials wall of samples for your design needs. Since this location is a dealership owned my Herman Miller, you can place your orders here but do not expect to leave with a chair or desk in hand. They do not carry ANY stock on hand, therefore, everything is shipped from their central warehouse in Zeeland, Michigan, USA. While they do not carry any stock, they do offer you the manufacturer's price instead of a retail price, which is considerably cheaper and carry a 12yr warranty. I was thoroughly surprised and enjoyed my time at Herman Miller, and I would recommend anyone looking for office furnature, personal or enterprise, to take a look. A comfortable Five, out of Five.

Excellent prompt service I called Blue Plume one afternoon…read moreasking about a laser cartridge for my Brother printer. Blue Plume sells both generic and OEM. Although I paid online when I ordered, you can also tap and pay at the door when it's delivered. The next day, the owner delivered and installed it for me. Can't beat the price, delivery and installation with a smile!

Who could ask for any thing more?? Excellent prices and…read moreexcellent service!! Lovely guy, wearing a mask, brought the product right to my door in the agreed time frame

As others have said, Source has a good range of furniture at fair prices. Moreover, their service…read moreis great - friendly, fast and efficient. I wish to thank in particular Arwin for assisting me when making my purchase and Keith for solving a problem I had afterwards. Both are great ambassadors for the store, which will now be my first choice for the furnishings they supply.

Great place, would not buy furniture anywhere else. Chief has helped me out many times and has…read morealways come through. The store has a warehouse in South Burnaby which has been very helpful.