1. Spinal Performance

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    Tustin, CA

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    Spinal Performance

    4.7 (204 reviews)
    Closed • Closed
    Updated 1 month ago

    Services - Spinal Performance

    Chiropractic bodywork

    Physical therapy

    Therapeutic massage

    Spinal Performance Photos

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    Hoped not to have to write this, but I honestly have never experienced such poor business practices. This will be long but I want to be honest/thorough. If you don't want to read it all: you'll be lied to repeatedly unless you agree to spend $10k+ with them Found Spinal Performance via social media. Ad described a free consultation with scans. I submitted a request for consult and was contacted by their office describing the process and informing me that at the consult I would have option for a more thorough exam by one of the doctors and x-rays, but that would cost $260. Made me question why a non-licensed individual is providing the initial consult but I decided I had nothing to lose by at least checking them out and could always decide not to pay the $260. Before visit I had time to do more reading on CBP and go thru some Yelp/Google reviews. 1st appt: Nice location and staff was very friendly! Was given a tour, explained the process, and did the foot scan and posture screening. Before committing to the $260 I made it clear to the 2 assistants that I wanted a better idea of potential costs/pricing/insurance acceptance. This was due to reviews mentioning being blind-sided by quotes of close to $20k (I specifically brought those up). They refused to give any type of numbers at first and I know that they can't quote a full program, but at least give me an average cost per visit. They finally able to tell me that yes, some programs can run close to $20k, but "those are patients that almost need surgery for severe problems...which you don't have". The 2nd assistant then said "programs can be as little as $2k to the severe $20k cases". I said OK to the exam/xrays because the "manager" also said that I would be given the full reports and copies of my xrays whether or not I proceeded with a full program. Day of follow up (on Fri 11/14): Again, everyone super nice. Dr J met with me to review the xrays and also stated how "your back really isn't bad and this will be a simple fix, but of course will take a few months". I then met with a new person. Forgot her name/title, but basically the office salesperson. She quickly burns thru a bunch of numbers and fluff to sound like I'm getting a ton of benefits and then finally gives me a per visit price of $175. But follows up with saying that I will need to commit to the full program of 99 visits!! Rounding to 100 that is $17,500! She says my insurance doesn't cover their office and I tell her I can't commit to that at this time, but please provide me a written estimate so I can review it. I proceed to go back and forth for 10 mins with typical closing questions, "what can we do to make this happen today?" - "you want to fix the issues you're having, right?" I repeat that I don't commit to $17k on the spot so provide the breakdown and my scans/xrays for me to think about. Says she'll have them all for me by Monday and I accept that. No treatment or adjustments in either of the 2 appts. I gave a full week and on the 25th reminded them that I never received the breakdown or any of my scans/xray. They now say it's $35 fee for my reports and I reluctantly agree. Another day goes by, and I remind them about the breakdown and that is ignored. The xray report they give me is a PDF with great descriptions but also images in reduced sizes, which another facility can't use. After more research I find a new provider with MUCH more experience and covered by my insurance. I don't mention Spinal Perf until after the consult to be fair, and mention the xray report. The new provider says "this is good as they use the same software we do. They can send over the actual xray images for us to move forward". I sign a release of records form and it is sent to Spinal same day. Couple days pass and I call Spinal. Receptionist says they can't send it to the new provider and they do not have the actual xrays, only the summary. I ask them to provide the records directly to me. She states it would be a HIPAA violation to provide me the records! Are you serious?! Another "manager" says they'll resolve it. Another day passes and the salesperson calls asking why I won't continue with them. I remind her about my request for records. Next day, I'm given a sob story about how 3 people spend 3 hours to download the images, but that I can come with a flash drive. I show up with an empty drive and am told they can't use it because it's not new in packaging. Told that I could be giving them a corrupted drive that could hack their system. It was hard to stay calm and agree to return with a new drive the next day. Assured that the files are downloaded and ready to quickly copy once I return (even says only 18MB for 7 files). I show up with new drive and to wait 25 minutes! I question why the delay if files are ready and not even that large. Just more BS. Patient care is clearly not their priority, just profit. Finally have xrays 33 days later.

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    6 months ago

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    Amazing service and real results. You can tell they genuinely care about their patients' health.

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    7 months ago

    The girls are great at this place. I'm feeling much better in only just a few weeks! Definitely recommend!

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    8 months ago

    Great service and friendly staff! Been very satisfied with my journey since April 2025 at spinal performance

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    Dr. J.

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    Ask the Community - Spinal Performance

    Review Highlights - Spinal Performance

    “J and his team are wonderful and it's always such a pleasant experience visiting the Spinal Performance office.”

    Mentioned in 114 reviews

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    Spinal Performance - chiropractors - Updated October 2026

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