after using this cleaners for years, twice in the last several months, we picked up my husband's shirts with a rip in the exact spot-right at the upper front part near the shoulder. Was told the first time, the fabric was rotten. He had the shirt for awhile so we let it go. 2nd time- we were off on a trip and no comments/notations were made when we picked it up. Upon removing the cleaners' bag-a second shirt was ripped in the same spot! Shirt was newer and one of the most expensive white shirts he owns from an upscale department store. When we returned, I went inside and once again-the employee said-oh the fabric is rotten. I explained that was impossible. I also asked her to review with the manager/owner. The call back stated it was rotten. This is the last business we wil do here. Obviosuly the presser is putting the shirts on a form and ripping it off while still hot. You should take responsibility for inferior work in your shop. Would never risk another garment left at this location! read more