This is NOT a traditional coin-op laundromat. NO coin change, detergent machine only take some kind…read moreof club card. Attendant did not speak English. I had to leave and go somewhere else. I was just visiting on business and thought a coin laundromat would be just that. Save yourself the frustration and go to another one just around the corner.

This place is great! The woman in charge was very helpful and informative since it was my first…read moretime using a laundromat.

The Laundry is a fantastic modern and clean laundromat. You can pay with coins or better yet do…read moreeverything through their easy to use cell phone app. You don't need to bring detergent as the washing machine has options to include it, very convenient. Convenient, modern and cost effective!

Clean, modern, and amazing customer service. Detergent and soap included in every wash! The…read moreattendant was very polite and helpful, highly recommend! :) Update- I had liked it so much that I came back! Their door says last wash is at 8:30, I walked in at 8:00 with a few blankets so I thought I'd have more than enough time to finish. Turns out their dryers turn off at 8:45... So I went home with a bunch of wet blankets :/

I brought my pants in for dry cleaning And there was a little bit of wearing in the corner of the…read moreback pocket where my wallet sits. Not a whole but you could tell it was a little bit worn, nothing noticeable. They told me I needed to patch it so I took their suggestion and said OK. Please see photo for how they were "fixed". I would've rather thrown them out than pay $30 For pants that I still now have to throw out when they could've gone a few more months for sure. When I told the owner (who was the one who made the original suggestion) that this was not acceptable she proceeded to argue with me telling me "this is the best way!" So if anyone is looking for a great pair of pants that are now unwearable, they'll be in the trash. Customer service- ZERO STARS

Brought a dress in to be altered. She pinned it and sent it out for the work to be done. I guess…read morethey don't do the work in house. Got the dress back and it was still too big in the sides and not even shortened. She argued with me and told me that it is perfect and she would not send it back for more work. I was truly baffled. Telling me that what I want (what I am paying for!) is not right. Never in my life have I experienced such terrible customer service. And she wouldn't even discount it. I paid $70 and had to take it somewhere else. . I have been taking my dry cleaning here for 3+ years. These places are a dime a dozen so I would want to hold onto every customer I can. I guess they don't need the business ‍ Do yourself a favor and go somewhere else.

I was there today with my service dog and the owner told me I wasn't allowed to have him in there…read moreand i need to leave. I advised him that that was against the law that service dogs are allowed into any establishment. He told me he didn't care what the law was and was very rude and indignant. He told me that people that come there could be allergic to dogs. I said it doesn't really make a difference. He told me " get out now". I told him I had things in the washing machine and that they needed to finish in the cycle. He once again demanded I leave. I put my dog in the car for the last couple minutes of the washing cycle. Not only do I have a complaint with the ADA on him I can also sue him for discrimination as well as the "disability act".

All the reviews of the owner being a rude BULLY were true. I came for the 1st time today and he…read morerushed at me and started ranting about rules and his authority when I hadn't said a word was just standing there. I would have left but my clothes were in the washer w detergent on them. Very aggressive & creepy. To the point I had my phone on recording in case he started screaming again / kept ranting to himself. I was unsettled for hours and see there's like 20 other reviews from various women and men starting he was hostile and irrational. AVOID!

One of the best businesses in Northbrook, absolutely the nicest owners. They will definitely go the…read moreextra mile, for example, helping to carry your large orders out to your car. Speaking of your car, there is more than adequate parking. Most importantly, their work is good and prices reasonable.

They are awesome here. Been coming here for years. Never had a problem. Clothes are always very…read moreclean and well pressed.

Was here again recently. Added a star as a result of the owner response explaining that the dryer…read moregunk is not gunk at all but a welding repair to the inside of the dryer drum. I touched it and it is hard and metal-like, not gummy or organic, so...going with the owner's response. That said, there are a lot of repairs inside the dryer drums. That day the facility was untidy, but will come back and see if the girls are back on duty.

Staying with my niece while we relocate in the area. Used their wash & fold service. Both Stella…read moreand Hilldia did a wonderful job. I couldn't have done better myself!

My aunt Darlene rood needed her clothes and clean and folded I dropped them off for her there was…read more97 lb of clothes the owner came right down at 9:00 in the morning met me by his store he even helped me carry the clothes in they were in containers plastic he got all her clothes washed and folded the same day so my aunt would have clean clothes his store was half the price of everybody else amazing person amazing business I came all the way from Palatine I thank him many a times thank you for helping me and my aunt

Machines are good but... the place used to be so much better with the previous owners, who had a…read morehelpful older man working there. The new owners of the past year or so have locked the bathroom, and even turned off the water to the laundry tub by the washers. So if you accidentally spilled the laundry detergent or fabric softener on your hands you can't clean them. Why shut the laundry tub faucet off? The colorful happy mural of blue bubbles on the windows - which actually drew me to the place- are gone too. It's a very sad place now to sit in. Uggh. It was a really nice place before. Pictures on the wall. If you gotta sit for a couple hours all alone...this place is always empty - make it pleasant. I do like the few giant oversized machines and go when blankets, pillows, and comforters need to get done.

Staff are very helpful & pleasant. Extremely clean and safe ( it's been a long time since I've been…read moreto a Laundromat). Equipment is efficient and maintained. Used their model called "The Beast" like my Truck! Definitely coming back when needing heavy duty or when our equipment fails. Cheers and stay clean!

I was lured by the pictures and reviews. But I am a laundromat veteran of late. You walk in…read morethrough the automatic doors and immediately you are hit with a commode smell. I don't know if the doors are next to a bathroom or if the rugs have been soaked with the scent of Chicago's Montrose park public bathrooms, but it smells. The plusses are the ample parking. You're not going to have any issues finding a nice roomy spot, the lot is yuge. Another plus are the machines and dryers are on the new-ish side. Not too much dryer gunk (chewing gum-like material stuck to the dryer drum). There are a lot of machines, so even if crowded, things can move fast. The reason for the 2 stars are thus: the place is not clean. The floors always have trash. It's not a tidy place. This might be due to the staff who do their best to pretend not to ignore you. They're too busy doing the drop off service that they don't sweep up or help customers. The other bad thing is the DIABOLICAL LAUNDRY CARD. This is a card that you load up with money to use the machines. You have to permanently lose time off your life, TIME that you will never get back, trying to get the card to read on the machine readers. It is extremely oppressive and is designed to make you question the meaning of your life. This laundromat is the equivalent of the egg salad at a gas station. You're hungry and you think you'll be ok. The only reason why I've been here 3 times is because the card has a balance. I refuse to leave a cent to this place, even if the scent it gives me is unpleasant.