I am very pleased with the work that Brandon Spilsbury did for me on 6/20/16. Please read my story as to what led up to me contacting Brandon. When my garage door opener stopped working on 6/15/16, I decided to check for repair companies online. The company I decided to use (name withheld) had positive reviews so I contacted them. I explained to the supervisor who took my call that my garage door would not go up or down after pressing the button, even though the motor was running. He stated he could send a technician over between 12:00 - 2:00 pm on 6/16/16. When the technician arrived, he asked if he could use my ladder. He proceeded to climb up the ladder to inspect the garage door opener. I went into my house for a few minutes. Shortly afterwards, the technician knocked on the door and I went back into the garage. He informed me that the gear was broken and it would cost about the same to fix it, as it would to purchase a new one. I asked him how much would a new garage door opener cost, and he said it would be $615. He informed me that it would be a Chamberlain. He then stated that his labor would be $149 in addition to his service fee of $29. The total cost to replace my garage door opener was $793! He asked me if I could pay by check instead of credit card because he would have to charge me an extra $100 since credit card companies would charge 3% interest. (3% interest on $793 is $23.79. How does he justify charging an extra $100 for using a credit card, let alone $793 to replace my garage door opener?) I told him his price was too expensive and I would get a second opinion. He then asked me to wait while he contacted the office. After a few minutes, he got off the phone and told me they said he could give me 15% off for a new price of $674.05. I repeated myself and said that was still too much and I will get a second opinion. He then made his last and final offer and said he would do the repair work on the side, he would not tell his company, and would charge me a flat fee of $550. I repeated myself one more time and said, "I still plan on getting a second opinion!" I contacted his office to complain about what took place and they told me they would contact him. A few minutes later, the supervisor called back and asked how much of a discount did the technician give me? I stated it was 15%. He then said that they are actually giving 30% off at their website for this particular job. I informed him that I still plan on getting a second opinion, regardless of their "discount." In my opinion, this is blatant price gouging. I was very disgusted with the whole ordeal. The following day, I contacted Purofirst Fire & Water Restoration, a company that has helped me with past home repairs. They referred me to Spilsbury Garage Door, and I scheduled an appointment for Monday, June 20. The owner, Brandon, arrived with a second technician and upon inspection of my garage door opener; he informed me that the gear and sprocket needed to be replaced. He took out the damaged gear and sprocket and showed me what it looked like. I asked him how much would it cost to replace it and he stated it would be $150. (So I really didn't need to purchase a new garage door opener after all!) He proceeded to service the entire garage door system for me. Throughout the process, he took his time to explain everything he needed to do and did so in a professional manner. I am very pleased with the work that Brandon did for me. I commend Brandon for his honesty and integrity and I highly recommend Spilsbury Garage Door. read more