Hats and boots are not cheap items, went into the store looking for hats didn't get anyone asking…read moreif I needed help. Found the hats nobody came to the back to see if we needed help. The staff seemed more content with walking around talking to each other.

CD is the best! He helped my husband with boots, a hat and more! But the real chore was fitting a…read more2 year grand and a 6 year old grand for boots! Don't hesitate to ask for CD he is the best!

Nice things, but bring your wallet! A bit too pricey for my lifestyle, but the clothes are nice and…read moreoccasionally there's a good sale.

James mailed a gift card for our son to use. It was lost in the mail, yet Hurwitz still honored the…read moreamount invested in the card. James is attentive to detail and incredibly considerate. We can't wait for our son to have the personal, bespoke experience that Hurwitz always offers!

Where do I even begin? From the moment I walked in, the hospitality was top-notch--everyone was so…read morewelcoming and helpful. I was visiting from out of town and searching for something specific, and they had exactly what I needed. Their sale room is a gem too, offering 40% off deals that are hard to pass up! I actually ended up visiting twice in just four days. Without a doubt, I'd come back again

This store has it all. Boots, jeans, coveralls, belts, wallets, smell goods, beenies and way more…read morethey have all the Carhartt from flannels, jackets and more just a really fresh clean store I give them 5/5

I would not reccomend this location. Management doesn't care the state of the stores cleanliness…read more Merchandise was everywhere in the aisles. A major safety Hazzard!

This store does have decent items but it's staff needs work they never stay open according to the…read morehours that have been assigned/posted and if you ask them about it around the early closing time most of the employees will respond loudly with an attitude but saying so called appropriate words. It used to be good but most of the staff is crap . Plain and simple don't take a job if you don't want to do it or can't do it. Just tonight on 11/3/23 around 11:26 P.M ; someone got yelled at with appropriate words for asking about the early closing that tone alone sets the stage for a major issue one day especially if you do it to the wrong person! If there was another store close I would not shop here and I spend thousands a year here only to be treated like garbage around the made up early closing time. You stayed open all day but at closing you don't have enough people? Make it make sense because you even have on site security at the entrance doors and walking the floors. As I sit in the lot writing this review multiple customers have stopped and tried to enter only to be told we are closed but those hours say otherwise... unhappy customers so... I do not recommend this place due to those reasons the items are decent though everything else starting with the staff is not!!! THANK YOU = Disappointment, that all being said (@BURLINGTON OWNER) if you're brave enough to respond with a legitimate and solid answer! Recommendation DO BETTER! HONOR YOUR WORDS

While shopping before Christmas I left a small bag containing a Sephora gift certificate at…read morecheckout.... I called store when I realized I didn't get home w/it... everyone I spoke with was very kind & helpful.. Paul the store manager called me and took information about purchase... They located gift card and secured it in customer service area for me to pick up later... Thanks for going above & beyond!!! Love your store!

I have been going to this store since it opened up. Every time I enter the store I am greeted. The…read moreemployees are the best. Always smiling. I am especially excited because they are renovating the store. The manager is the best. I highly recommend this store. Susan

Gwen is the ONLY reason they get a 2 stars. Employees were NOT customer oriented. Too busy…read morelooking/playing on their phone. The one persons who checked me out didn't even take the time to acknowledge me...WOW. No worries, I WILL NOT be returning to this store. But THANK YOU Gwen for you help.

Service in Longview is great! Had my boots (purchased…read moreonline) stretched for free. Perfect fit now!

I have bought from them many times over the years boots, hats and clothing from their businesses in…read moreMarshall Henderson & Longview. Yesterday in Longview to look at boots and found some things interesting but not quite a match. Felt like I walked onto a car lot with high pressure sales all around. Prices are a bit high on some things definitely not like it was in the early years. Lady told me one thing told my wife the opposite trying to force a sale that was not satisfactory. Think we'll just find a new place to look from now on!

Super store! My daughter adores the store and all the possibilities with board customization. The…read morecustomer service is great and the guys there are very helpful and pleasant.

The staff here is EXTREMELY RUDE. It's a group of teenage boys managing the store, and they all…read morecurse loudly in the store with customers around. Employees stand around talking to their friends while customers are needing help, and they never seem to know any answers to questions you ask.