Having decided to redesign my six room condo, I chose Primetime Paint & Paper for their extensive…read moreselection and helpful, friendly employees. One lady was particularly helpful in completing the first two rooms. She was an enthusiastic collaborator, even asking for photos of the work so far.
To complete the other four rooms, it took several tries to find times good for both of us. I didn't want to miss out on her exquisite taste in helping me choose from so many fine products.
At least twice I spoke with the manager to confirm available time with her, and adjusted my visit to the time he confirmed she would be available. I arrived, and the manager informed me she wasn't yet free, so I agreed to wait. After fifteen minutes she came to me and apologized for the delay. We resumed the immediate phase of the order, which would have completed the third room.
We came to some decisions and completed much of the order when the manager interrupted. He wanted her at the cash register immediately, and announced loudly that she had been with 'this gentleman' for an hour. I informed him I had only been in the store for twenty-five minutes. He responded nastily, 'You're not the only customer here, sir!"
She started to tally my sales so far, during which he got even angrier, telling her she had spent enough time with 'this gentleman' and wanted her at the other cash station at once. I was completely stunned. She quietly apologized and explained this was not unusual. I paid for the order and she walked away even though we had been unable to complete it. I stood there in total shock. We had yet to finish even the current order, much less choose any of the remaining products.
I had waited so long to resume the project that I felt frankly assaulted by such bizarre behaviour I had never experienced before. Now ignored, I didn't know what to do. I then protested to him that I was still in the middle of a big order. He smiled innocently and said, "Why do you sound so angry, sir?" I was speechless; finally, I asked him why he wanted to lose such a large order. With an insincere smile, he asked "Why are you so angry, sir?" That's when I noticed the three people in line cringing.
I picked up the two gallons of paint I had bought so far and started to leave when he said softly, "See you soon, sir." I turned, and said, "I don't think so." As I left, another employee looked at me apologetically. The result of this experience was that it disrupted the completion plans because I had no idea where else I could go to find help even half as good on such an expensive project.
