I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

This is my go-to spot to get my oil changed. The service is great, and it's quick. I have never had…read morea bad experience. The prices are reasonable too.

They didn't put back the ac filter cover back on and they didn't put back my terminal cover on…read moreshit service

The owner, Pedro, who is bi-lingual (English/ Spanish), quoted at resonable price to replace three…read more(3) tire pressure monitors for my SUV. I checked online the price of each monitor and the labor costs. He had them in stock. He got right into replacing the monitor which took about 45 minutes as promised. I have driven my SUV for about a month and have had no problems with the monitoring system. His work was methodical. Pedro was amicable and professional. I highly recommend Pedro's Tire Shop in the near Northside. Gracias, Pedro!

I lost the key to my wheel locks and they were able to unlock for me. Great service and super…read moreaccommodating and affordable. I recommend and will be back.

I have used this business for the last 20 years and today was my last visit…read more Last time I was at the shop the owner short with me. I asked them to check the fluid in the differential and he told me they did. I was watching and the mechanic didn't pull a single wrench on the diff. So I decide to try again with another vehicle of mine today @ 2:30/2:45pm. I pulled in, he asked me was I there for. When I told him coolant flush he laughed and said not on a Saturday at 4: 0clock. IT was 2:30pm. He asked me to pop the hood. He made a statement someone been working on this vehicle. I told him it was me. He told me what was loose. I wasn't there for that and didn't ask him about it. He Bryan(owner) I think is his name. Proceeded to tell me how he couldn't do the job. He was rude about it. I told him close it up. He was still talking to me for some reason. At this point I wasn't going to expose myself to his attitude anymore. I guess when you own a successful business you can turn people away. I would like to mention I emailed prior to showing up. The fact that I did not get an email reply makes it worse. So your business model is laugh at a customer infront of people then tear appart how shitty of a job the vehicles owner did trying to repair it? This isn't the first time or second time the owners be short with me and my questions. I wont be back.

Have been doing oil and filters changes here for a handful of years, great quality of work, quick…read moreattention, fair pricing.

They were quick and investigated the issue and brought quick resolution. I had my car back in less…read morethan a day and it did not cost me an arm and a leg. Great courteous service.

Clean professional honest service Long time Galveston…read moreCompany that will not sell you service you don't need. People in the know, know Galveston Automotive.

STAY AWAY!!!!!We went to this place to get a catalytic converter replaced. My car was running…read moresmooth before I went there. After we picked the vehicle back up, the car was running real rough. I asked them about it, they stated they did nothing but the repairs i asked for. I took it to another mechanic, and they showed me that whomever worked on the vehicle broke some things under the hood! They wouldn't own up to what they did, gave me a bad catalytic converter, and i had to pay for another one. I unfortunately had to bring my car back because if the warranty, and the check engine light coming back on because of it, and when i got my car back, my car was shaking ahain and it was not shaking initially. These guys have no idea what they are doing, dont take accountability, fast talk to try to grt you to believe that they didnt mess up. Stay away!!!!!

This is not a good place to take your vehicle. I took my vehicle there for a catalytic converter…read morerepair and they damaged my vehicle and they new acknowledged that the damaged my vehicle and the so called refuse to compensate me; I had to spend and extra $500 dollars to my a fuel pump and labor. Stay away from this place: new owners and the job is shitty and the workers are very unfriendly and they charge very expensive to replace converters now. Go somewhere else.

Normal service; set expectations to only do back breaks, no inspection on other parts...my dad…read morecalled to pay and was bamboozled into an $80 oil change. As a woman, I cannot stand when older men do not take direction and gaslight you or others.

Great customer service and friendly people. Prices a little high but other than that, no complaints.read more

they are rude and unprofessiona. I took my car in to get a free ac check and they told me what the…read moreproblem was so I let them fix it! the next day my ac was blowing hot in idle and now only blows cold while I'm riding so I took it be they offered a free ac charge then another one took the phone and said we can't do it because it doesn't make any sense to do that because it's your compressor so I stated well why yall didn't tell me that before I paid you all 900$ then I caught a flat and look in my glove box for my tire key and its missing so I called to see if they had because they were the only ones that worked on my car and the lady said the tec said he had no reason to take it! I don't recommend anyone to go there.

We had a check engine light come on while on a road trip and stopped at this location. The amazing…read morecouple who runs it squeezed us in and were so kind--even recommending a great nearby restaurant. No hard sell on repairs, just super helpful advice and getting us back on the road with peace of mind!

Amazing and quick tire service with good prices. A lot of the places near where I lived closed at…read more5:30pm or 6pm and this location was open to 7pm which was really convenient for me with my work schedule. Will definitely go back!

they slay my oil change every time i come here super quick too never takes longer than 20 minutes…read moreand the prices are very reasonable.