The owner is a bit of a control freak and needs some customer service training. I was visiting from the U.S. and our hotel didn't have laundry facilities on-site, so I drove here. I haven't been to a laundromat in years, but when I used to go, I was accustomed to loading my own laundry in, removing it when it's done, and folding it on-site. The owner greeted me at the door (good), demanded that I use a specific washer (not-so-good), provided change for a $5 bill (good), and tried to tell me to use way too much detergent (not good b/c I had only a small load). He told me the washer would take 20 minutes, so I left to order food at nearby Barcelo's. I returned after 22 minutes to find the washer empty. When I asked where my clothes were, he pointed to a rolling basket where my clothes sat in a damp heap (not great, but I tolerated it). He then demanded that I use a large industrial dryer which was $.25/four minutes. He gave me no indication of how much time might be needed, so I guessed (16 minutes) and left to pick up my food. When I returned, he greeted me by screaming at me. Something about "this is a place of business; you can't just leave!" Um, what? He had removed my clothing (again) which was in a damp pile on the counter. I responded by politely apologizing and that caused him to yell at me again. I mentioned that my clothing was still damp and placed them back into the dryer. He responded by turning up the volume on the soap opera he was watching on tv. When I was finished, I thanked him and said, "have a good day." He just sneered. Oof, I'm glad I was just visiting and don't need to patronize that place again! read more