Review for Johnny's Shell - Michigan St. & Fuller Ave., Grand Rapids, MI…read more I rarely write negative reviews, but my experience at this location deserves to be shared. My wife and I are currently homeless, and on the day in question, the heat index was near 90 degrees. I went into Johnny's Shell initially just to use the restroom. After that, I returned to my van to get two bowls so I could fill them with hot water for instant noodles. On my second trip inside, I politely spoke with two very kind employees who treated me with respect. After filling the bowls with hot water, I realized I needed to make two trips to carry everything back out. On my third trip, I went in to fill my two Yeti cups with ice water. At that point, an employee named Ms. Sheila told me, "I can't keep you coming in and out of the store to get water." I replied, "Ma'am, it's 90 degrees outside, but I won't come back for water," and started to leave. I did, however, return briefly to wash my forks in the restroom and informed Ms. Sheila of my intent. Moments later, another employee, a white woman named Sabre, aggressively pounded on the bathroom door and yelled, "You need to leave." The pounding startled me so badly that my heart nearly jumped out of my chest. When I stepped out, she loudly repeated, "You need to leave -- my cashier said..." I asked why, since I had been respectful, gentle, and kind the entire time, as I almost always am. As I moved toward the door, Sabre made a gesture as if she were about to call the police. I told her I had done nothing disrespectful and could not understand why I was being treated this way. No one should be made to feel unsafe, targeted, or humiliated for simply trying to meet basic needs, especially when they've been polite and transparent about their actions. While I want to commend the two employees who treated me with kindness, my overall experience left me feeling disrespected, singled out, and unwelcome. Businesses have every right to set policies, but there is never an excuse for aggression or intimidation toward customers -- especially those already in a vulnerable situation.

Clean station, nice amenities, average gas prices. Great…read moreselection of food and beverages. Clean bathrooms with automatic sink and paper towels. Staff are always very friendly and helpful.

Today on my way to work to stopped on here to get gum. I was charged $30 for 5 packs of juicy fruit…read moregum. Thieves!!!!!!!

I really enjoy this gas station after the "remodel"... or as much as you can like a gas station!…read moreBesides they normal gas station items, they have really stepped up their offerings. PROS: -There are way more pumps with a LOT of room in-between for easier access -There is a covering from the pumps to the gas station. -STARBUCKS -Food counter with breakfast and lunch items -cold case with pre-made foods - salads, sushi, sandwiches, mac n cheese, etc -beer & wine selection - They even have COLD wines and champagne! -fresh flowers -electric car parking CONS: - This is the GO to for the Amazon drivers .. so peak times there can be a line for gas due to all the sprinter vans!

If I could give this zero stars I would. My car was out of gas and it was 11:00 pm I started to…read morefill my tank up and this tweaker came and requested money and started down my car and wouldn't leave for a solid 5 minutes be safe y'all.

Not a safe gas station at night. Had two guys approach my car while trying to pump gas. STAY AWAY…read moreAT NIGHT!!! Or bring a bat ‍

So for some reason now their pumps want to make you put your phone number in before you can pump…read moregas. I'm not interested in a reward program and I'm not interested in getting texts from a stupid gas station! I certainly don't want to have to go into the store to wait in the line to pay after 12 hour shift. I want to pump my gas and leave! I won't be back until you fix it!

employee put my gas on a pump that was out of order. why?…read more the younger man with the long black hair was a complete boneheaded, arrogant, snide. ( you get the picture.) I was being assertive for the fact that I had too wait 20 minutes for him too: call his boss and then figure it out 29 minutes later. he told me to "stop being an asshole". if I did that at any job, I would be fired. he should be too.

They DO NOT have working contactless payment. I've tried multiple pumps, multiple days and Apple…read morePay never works.

I've never been to a gas station where the staff are so friendly and helpful. Doesn't matter who is…read moreworking they are kind and friendly. Always a pleasant experience!

I think this is the right location, but I call it the Rivertown Marathon as it's right by the…read moreRivertown Mall in Grandville. I swing by here for their larger than needed slushy. I mean this place literally has over 12 flavors that you can mix and match for $1.79. It has enough sugar in it to cause diabetes I swear, but totally a pit stop for me anytime I am near it. The place is clean and the customer service is actually friendly, which most gas stations it's hit or miss on. If you have a sweet tooth and are looking for a cheap treat - stop here.

the lady inside the gas station with colored hair was SO DISRESPECTFUL to me and my friends. as…read morethree (also employed) teenage girls, even we know better to treat customers with respect and kindness. we were yelled at and when we spilled a little bit of slushy on the counter, even after we spent almost five minutes wiping it up with napkins. the fact that three teenage girls stood there and got yelled at my a miserable old lady for doing NOTHING wrong is insane. we made a mess, and we cleaned it up. she yelled at me to purchase a box of popcorn that I had opened by mistake and I did. she then proceeded to still give us a hard time at the checkout. she charged my friend 6 dollars for a medium slushy (she said the blue raspberry was more expensive than regular but there were no signed posted). i hope her life gets better, truly. She was clearly having a terrible day and decided to take it out on teenage girls. a little kindness goes a long way, and I hope she learns that. truly unacceptable.

Great location for this truck stop. The pumps run fast and a few of them even have DEF pumps. Just…read morebe careful on entering and exiting the diesel area the entry ways have a pretty big bump to them. Truck parking is located in the back behind the cat scale. They recently remodeled the inside of the store and the layout is a lot nicer looking. The selection of quick snacks is great, but if you're looking for a full meal there is also a diner attached to the gas station. If you use a lot of diesel fuel be sure to sign up for roadies card to earn money to spend in the store.