Not as giant as some other competitors, but Pilot Travel center provides all the items a traveler…read morecould need on their travels for a road trip. Everything from food to gas to gifts are covered here with a fairly nice selection for everything. This is particularly true of coffee and other beverage options which cover everything from frozen drinks to an impressive amount of flavored coffees. For goods like chips, soda, beef jerky, etc. there's also a better than average selection at fairly reasonable prices. I also like how the gas pumps were pretty good here and there was plenty of spacing between each station. With several options for filling up gas off the highway, the size and setup of this Travel Center makes it one of my preferred options.

A refueling stop is relatively routine. What was not routine was the number of questions the pay at…read morethe pump machine required. Unfortunately after all of the questions, I had to see the cashier, leave my driver's license and credit card while I refuels. I did not think I was in Gary, IN but it sure felt like it at this station. The station was very understaffed, only one at the counter tending to 6 customers. Each trucker has to go through a long winded process before they can go back and refuel. It seemed so inefficient. While I had not needed a restroom break, 30 minutes in, I best just make a stop as well. Wasting 30 minutes at a simple refueling stop is such a waste of time, considering my journey was a 2.5 hour run. Imagine every stop on a 10 hour trip! There might be a better option along the way. Might feel safer too. Glad I did not stop here in the evening I think it'll get sketchier when the sun is down.

This location is awful when dealing with the pharmacy! You have to wait on prescriptions because…read morethey're not in stock and then when they finally come, you better hurry up and pick them up or they're going to be put back on the shelves. Either way you're gonna wait in line for at least 30 minutes in their drive-through.

The pharmacy staff are the rudest people ever and they hardly ever have the prescriptions I need in…read morestock and I usually need some kind of diabetic supply. I really think it's on their training manual to be as unhelpful as possible to keep people away, I don't think they like working.

Stopped to get food and air. Food was fine but air pump outside did not work. $2.00 charge and no…read morerefund! No sign and worker said it had not worked since yesterday!

I was enjoying the typical truck stop soundtrack music and then the voice of Trace Adkins…read moreinterrupted the Muzak and said how much he loved the Flying J.... So I had to look around and see how great it was... For a convenient store it has everything under the sun. I really appreciated that they stocked the San Pellegrino minis. Not a lot of places carry these until you hit Il. They have hot items: - egg rolls - burritos - chicken And other fast to go type food. They had 3-4 pizzas that actually looked decent for a convenient store. Seems handy for the truckers. .55 for ice. Really? Bathrooms were clean; which is always a plus.

I stopped into the Road Ranger on Shirland Avenue, South Beloit, IL today and was met with the most…read moreincompetent, appalling lack of customer service that I have ever experienced. When I pulled in to fill up my truck, I caught a glimpse of a sign near the pumps that said: "$0.69 cup of coffee with a fill-up!" Since all the pumps are pre-pay, I swiped my credit card and began pumping the fuel. I walked into the store to get a cup of coffee. I asked the cashier about the details of the offer. She stated that the offer was for a 16 oz or 20 oz drink with a fill-up. I then went to the self-serve coffee bar and selected a 20 oz cup and filled it with coffee. When I returned to the register, the attendant was conversing loudly (while eating her Cheetos and dip from a hot dog tray) with two other employees about 15' away. She was asking what 4-digit code was required to ring up my sale. Then she noticed my cup and said rudely "That is a 20 oz cup and the special is for a 16 oz cup." I reminded her that only moments ago, she was the one who informed me of the special offer and quoted the drink sizes. She then clarified that the 20 oz was for a fountain drink and not coffee. I expressed my frustration and she said I would have to return to the coffee bar and obtain a 16 oz cup and pour my coffee into THAT cup to qualify for the $0.69 cent offer. (Yes, I, too was bewildered at this ridiculous statement and request of me, the customer). I then did as she had requested after telling her how foolish this "procedure" was. Upon returning to the register and now having to wait in line behind 2 other customers, the same cashier then said "Which pump did you use to fill up?" I pointed to my vehicle since I was unfamiliar with the pump numbering system. She then said, "This is REALLY going to make you mad.....You have to go out there and hang up the pump so I can see how much fuel you got." Are you kidding me? Are these the type of people that are hired at Road Ranger to interact with paying customers? Meanwhile, the other two employees (one of whom I assume was a manager) stayed about 15 feet away, behind the wall and never tried to rectify the situation. I can not believe the level of complete ineptness, incompetence, rudeness and foolishness that I was met with today while attempting to buy a cup of coffee!

The second shift crew at this location is amazing. They always remember my cigs and are friendly,…read moreupbeat, and helpful. However the woman who works first shift with glasses is as rude as they come. Could care less about customers and treats you this way. Many of the other cashiers are ghetto and are just there for the paycheck. The outside is always a mess, pumps dirty and use nasty brown water in the washer fluid buckets. I've been going here for 12 years almost daily and will only go after 3pm because that is when this store is running best.

Employees are very friendly and helpful. I love when they have free samples as that definitely…read morehelps me figure out what hot foods to try. My family was not a fan of their roasted chicken I don't care how cheap it is no thanks! I have tried a sample of their fried chicken and mashed potatoes which was good and would be a more affordable option than buying a bucket of chicken from the Colonel Sanders down the street!