Hello,
I am writing to formally document repeated negative interactions I have experienced at the Speedway located at Tramway Blvd NE and Montgomery Blvd NE in Albuquerque, NM 87111.
I have been a regular customer at this location for approximately three years and have never had issues with my ID or purchases until recently with two newer employees, Monica and Valerie.
On multiple occasions, Monica has unnecessarily questioned or refused my ID despite the fact that it scans properly and has been accepted by other employees without issue. I have also experienced rude and dismissive behavior from her, including eye rolling and speaking to me in a disrespectful manner.
One incident that particularly upset me occurred when the store was crowded and she had blocked off an aisle while mopping. I was attempting to get a fountain drink from that aisle, and when I turned around to avoid causing a problem, she questioned me about it and then again took my ID in a way that felt targeted and unnecessary.
Most recently, in front of other customers, Monica stated: "I know you're a regular here, but from now on I'm never going to take your ID again, and I'm going to make sure everybody knows it." This was embarrassing and felt intentionally humiliating.
I previously spoke with the General Manager, who advised me to contact corporate if the issue continued. Today, another employee named Valerie told me she was "not supposed to" accept my ID anymore, despite my ID being valid and despite the General Manager previously telling me there was no issue.
At this point, I feel singled out and uncomfortable shopping at a store I have supported for years. I am requesting that this situation be reviewed professionally, including clarification as to whether there is actually any documented issue with my ID, because no one has been able to explain one to me.
I would appreciate follow-up regarding this complaint and confirmation that it has been documented.
Thank you,Tammi Campos read more