I generally don't write reviews unless service is spectacular, or something happened to REALLLLLLY upset me .
My debit card is slightly bent, which causes it to get stuck in the gas pump card reader , or inside atms. I go to Maverick Gas Stations specifically for their cash back options because it keeps me from having to put my debit card in these terminals .
That being said, I stopped by this location about a week and a half ago around midnight. I purchased a bag of candy so I could pull out the cash. I pushed the option for $5.00 cash back and the woman working that night then tells me " you should have told me you were doing cash back. We don't do it after a certain time at this location " . She said it , in such a rude condescending way. So I then tell her " okay well then just cancel the transaction, I'll just go to another location."
I picked up my debit card and phone and walked out of the store. Then she yells at me through the door to get my candy and the $5.00.
How the hell am I supposed to know , to tell the cashier I'm getting $5.00 cash back ? Every other location just does it. And not to mention, I told her to CANCEL THE TRANSACTION!!! it's not like I ran out the door. She had plenty of time to cancel the transaction before I ran out the door. The way she was talking to me was as if she wasn't going to give me cash back anyways. Granted I did go in there for cash back , but when someone tells you to cancel a transaction , just do it (as long as you still can cancel it of course. ) YOU DO NOT WAIT UNTIL I WALK OUT THE DOOR TO TELL ME YOU PROCESSED THE TRANSACTION AFTER I ALREADY SAID TO CANCEL IT!!!!
So. If that doesn't clearly explain to whoever finds this yelp review, here's why I'm upset:
1. Maverick gas stations do cash back, if your location doesn't do it, or doesn't do it after a certain time, have it posted .
2. When a customer says to cancel the transaction, if it has not completely been processed yet, cancel the damn transaction.!!! What would have happened if I jumped it to my car right away and I didn't get my money or candy ? Would she have just kept it ? Like what do they do in that situation ?
3. Don't be so damn rude . Nobody made you come to work today. Nobody told you to take that job if you hate it so much. I understand everyone has bad days., but that's just the thing, don't be rude to a customer when they haven't done anything to you!
This employee was the woman with the feathered haircut. She's probably about 5' feet tall. I will not be going back to this location again, or at the very least at night so I can avoid that woman. The whole situation was just executed poorly.
If I could rate this woman lower than a one star I would. I actually try to only go to maverick gas stations, so I'm not giving the gas station the one star but that employee was so awful. read more