2nd bad review for this place from me**I go BACK into Huebsch Laundromat located at 855 Oak St SW, Atlanta, GA 30310 on 2/24/19 at around 8:15 pm after the FIRST horrible experience. When I walked into the Laundromat there was an attendant there by the name of Naytasha. Well this young lady was did not even bother to put her cell phone down or to pause her personal conversation to properly acknowledge my presence. What she did do was tell whomever she was talking to about how hard her day had been and how hard she had worked and that it had just because I just brought in a big load of linen. At that point, I knew that this was going to go downhill because now I felt like I was interrupting her and making her life worse when all I wanted was to have my blasted linen laundered!
Enter this very rude, lazy, aggressive and unprofessional person by the name of Polo....yes Polo (as confirmed by the name tag when I read it!) He was dressed like one of the homeless people walking around so I had no idea that he worked there until I saw his name tag because of course he never said who he was or that he worked there. Now I must apologize for what I am about to say but based on how this Polo guy was dressed and even more so his horribly unprofessional attitude and demeanor; I must say that he did not give the impression that he really even knew the basic fundamentals of laundering a single washcloth let alone an entire load of VERY expensive, high quality linen! Well THIS guy proceeds to IMMEDIATELY try to get out of doing his job by initially objecting to how I had placed the linen on the scale to be weighed like I usually do. He told me that I "needed to turn those in using a plastic bag." That however was NOT the way it was done the first 2 times I visited Huebsch Laundromat located at 855 Oak St SW, Atlanta, GA 30310 and I told him that. I then tried to explain how the process had been previously gone but he was not interested in what I had to say. I asked "are there were any bags available?" His response, "yes but all of our bags are for sale!" Mind you, there was nothing posted on the walls to verify that so now I was pissed off. I had a plastic bag in my car from a previous trip but it was not large enough to accommodate all of the linen I had that needed to be laundered. I weighed the bag that I did have which came up to be $16.00 but was only a fraction the linen I needed to have laundered so I told the Polo person to go ahead and do that one and advised him that I will contact his corporate office to make a complaint. This Polo person then asks me "so you trying to go somewhere else playboy?" Playboy?! PLAYBOY?! My response was "dude I just want to have my linen cleaned; can we make that happen?" His response, "Nah, you can take it somewhere else we don't want it!" So I hauled all of my linen back to my vehicle and left.
I attempted to notify the corporate headquarters of these incidents but was unable to locate viable contact information other than a phone number. I called the number and left a message 2 days ago and yet still no response. Thus the reason for this lengthy review but I feel that people have a right to know what to expect should they choose utilize the wash and fold services of Huebsch laundry located at 855 Oak St SW, Atlanta, GA 30310.
The power of social media coupled with word of mouth commentaries are the best forms of advertising. They are also great ways to vent or to get out a complaint. I will definitely be sure to share the HORRIBLE way in which I was treated at Huebsch Laundry by THREE DIFFERENT PEOPLE ON 2 SEPARATE DAYS AND 2 DIFFERENT SHIFTS along to any and everyone that will listen just as I am doing here. Of course this is merely one opinion so I encourage anyone reading my post to be persuaded by your own mind but my mind was made up for me by Kenya, Polo and Naytasha. I have NO idea where Huebsch got the "fine" people from but I do know that those 3 employees have SEVERELY damaged the image, reputation and bottom line profits of Huebsch Laundry in terms of money that I would have spent and other business I would have referred there. Looking for a BETTER experience? Try The Laundry Centers or just do it yourself at home and save your money! Do NOT say that you were not warned.... read more