Deborah was not a good fit for us. We did the initial evaluation and two subsequent therapy…read moresessions. During our initial consultation over the phone, she said she could easily get me some codes to file with my insurance to get in network benefits. She acted like it was no big deal. It took her so long to get me those codes and I had to keep asking her for them until she got them to me. She kept saying she would have them by a certain date and time and she did not. This happened several times. Over the phone, she made it sound like it was no big deal, and this is one of the reasons I chose her. But it was so frustrating to have to keep asking her for them. There were several forms I needed to fill out and it seemed so hard for Deborah to send the right forms. Some of the papers she sent me she later said were the wrong ones and it felt like she had never done this before. It felt unorganized. Every appointment started late and ran late and I felt like the time was not used well. The appointments ran over so in the end we probably did get 30 min worth of therapy even though it took 1.5 hours, but this is not efficient or professional. I was very excited about the initial evaluation, but I do not feel like we got much information from the $400 evaluation. There was a lot of time wasted talking about pointless stuff, so that at the end, when I wanted to ask questions and go over all the details of the evaluation, there was hardly any time. She never reviewed any of the measurements or details of the evaluation with me and I found out later that she never actually completed it. Deborah said she does feeding therapy, but during the chewing part of the evaluation, she wasn't looking at my daughter the whole time. She got confused during part of it and wasn't sure if she should write down something about the left or the right side. She seemed to get off topic easily. She forgot my daughter's file during one therapy session. She forgot food during the initial evaluation session and asked me to bring my own. When choosing exercises for my daughter to practice, Deborah seemed to randomly pick exercises without much thought into what she was picking and why. When we decided to pause therapy, we had not decided to cancel, just pause, she seemed to think we were permanently done. I asked for the evaluation paperwork, the one that we paid $400 for, the initial one that seemed like such a big deal, and she said she was backlogged and that her current patients were her priority and could get it to me within 1.5 weeks. I asked her why she couldn't just scan it and send it since it was the first paperwork done. She said it actually wasn't done and that it takes 1-2.5 hours to complete the written report with her interpretation, results and recommendations. This report was part of the initial evaluation, meaning the first thing done and that is what therapy is based on. How did we have two more therapy sessions when this report was not done? What was the purpose of the initial evaluation if the therapy sessions weren't even based on it? We paid about $400 for this evaluation and we should have been a priority while we were a patient. I had other providers ask me for this evaluation to help my daughter but Deborah never did it even though we paid for it. I asked for it over six months ago and I have not heard from her since. It is disappointing that I never got to know the details of this evaluation and I have no hopes that she will ever share it with me. I was hesitant to go out of network for Deborah, but she assured me that she would give me the best service possible. Not completing the initial evaluation, continuing therapy sessions without it completed, not making efficient use of time during sessions, forgetting things several times, not seeming that knowledgeable about some things, and not giving me codes when she said she would, is not what we were looking for. We did not gain any special knowledge or myofunctional information from going to Deborah. I feel like we wasted time and money. She also said that if an orthodontist does rapid palatal expansion that they are not airway focused. This goes against everything I've researched on how to treat open lip posture and narrow palate issues in an older child. Especially since after my daughter got RPE she could immediately breathe better through her nose. This was such a frustrating experience. I tried so hard to find the best myofunctional therapist in the area and I think I actually found the worst. I ended up going to another therapist that was in network and she was a lot more professional and helpful.

Ms. Deborah's initial evaluation was great and a promising start to our speech therapy journey…read more Since then we have had many problems with STST most notably late start times, unannounced no shows, and a lack of documentation leading to MAJOR issues with other providers evaluating my child's speech delay. We have been seeing Ms. Deborah for over a year and I have no proof or documentation to show for it...simply put, it looks like my child was diagnosed with a severe disability and I have done absolutely nothing about it! I thought I was giving my child the BEST with STST, turns out it I was just giving STST a lot of money for very little speech gains and many frustrations in return. Ms. Deborah has since "ghosted" us and will not respond to any communication attempts I have made regarding these issues. For someone who claims her whole business structure is based on "honest communication" I feel like we were not met with that in action and have since had to switch speech therapists. My son is thriving and I feel like we now both have the support we need! Edit: Also, we are STILL dealing with insurance complications (an almost 5 month saga) because Ms. Deborah has failed to complete superbills in a timely or even correct manner! Again, one would think that a private pay therapy would yield better results but it seems that is not the case! It is just leading to more headache for us-already overworked and stressed parents! We definitely dont have this many paperwork issues with any other therapy company we have been working with and am not sure why STST cant produce a correct insurance document after multiple requests!!

Not a good place. Do your research and ask friends or family in the community before taking your…read morechild or loved one here. If I could give 0 stars I would.

From the owner: At Believe Therapies, we provide pediatric Occupational, Speech, and Physical Therapy designed to…read moresupport each child’s unique development. We focus on helping children build real-life skills—communication, coordination, confidence, and independence—through individualized, play-based therapy. Families come to us for guidance, answers, and support. Whether you’re noticing delays, challenges, or simply have questions, our team is here to walk alongside you every step of the way. We are proud to serve families in College Station, Texas with a focus on high-quality care, clear communication, and a positive experience from the very first visit.

One star for a billing process that turns "fully covered preventive care" into a gotcha…read more I scheduled what I understood-along with my employer's HR representative-to be a fully covered annual wellness/physical exam. The pre-appointment paperwork specifically asked whether I wanted to discuss another medical issue instead of having the preventive exam. I checked no. During the exam, the physician did what physicians normally do: asked whether I had any pain or other concerns, reviewed my medications, extended some refills, and addressed a couple of issues I mentioned in response to those questions. Nothing about the visit suggested, "By answering these questions, you are now agreeing to purchase a second office visit." Then I received a $20 bill. Apparently the clinic billed both the preventive exam and a separate problem-oriented office visit. I understand the technical explanation: medication management and discussion of medical concerns can support additional billing. What I do not accept is the idea that patients are given meaningful notice that ordinary conversation during a "fully covered" physical can quietly trigger another charge. When I questioned it, I was told there are no courtesy adjustments and initially that there was "nothing we can do," although the charge has now been submitted for a coding review that will take another seven to ten days. I paid the $20. At this point, the clinic will almost certainly spend more than $20 in staff time reviewing and defending the charge. The physician care itself is not the reason for this rating. The billing and disclosure process is. If a preventive exam stops being fully covered the moment a patient answers the doctor's own questions, tell the patient clearly before providing the separately billable service. Hiding that distinction in billing rules after the fact may be technically permissible, but it is a terrible patient experience. One star. Not because of twenty dollars, but because patients should not need a course in medical coding to understand what "fully covered" means.

If I could give Dr. McKernan and his nurse less than 1 star I would. If you are looking for a…read morephysician and a staff who care about their patients, Dr. McKernan's office is NOT where you will find it. Without going into all of the details, they are the most uncaring, unprofessional, unsympathetic people I know. They interacted with my mother without any sympathy or empathy to her chronic back pain she's been dealing with since she injured her back as a teenager. His nurse went so far as to calling her names and telling my mother, SHE made the decision my mother didn't need to speak to Dr. McKernan after repeatedly calling his office for him to return her call. Dr. McKernan changed my mother's treatment from the regiment she was on for years with her pain management doctor in Dallas. When it didn't work, he ignored her calls asking to be put back on the treatment she was previously on. After waiting nearly a week, Dr. McKernan finally called, he finally called from a blocked number, not a BS&W number. Due to the number of spam calls we all get, she didn't answer the call and missed speaking with him. His voicemail was neither compassionate or consoling and stated that he would not continue the treatment she had been on for years even though it worked because he dislikes the drug. He continued by telling her the prescription she was on should give her enough time to find another physician. My mother tried to reach Dr. McKernan again for several days. On March 4, 2022, she received a call from his nurse who was abusive, rude, and very unprofessional. I personally tried to reach Dr. McKernan several times without success. After numerous repeated calls, I finally spoke to Dr. McKernan who again was unsympathetic to my mother's pain (a great quality to have in a pain management doctor) and refused to continue the treatment that had been working for years. He told me that she needed to find another physician. I called administration to file a complaint and spoke to a Ms. Deavea McMurry, who, too, was extremely unprofessional and even more uncaring. Stating to me repeatedly "My job is just to take the complaint...". I asked to speak her boss, a Mr. Bill Selby, who's number rolls straight to voicemail. Mr. Selby and I finally spoke regarding the very uncaring, unprofessional and abusive behavior of Dr. McKernan, his nurse, and Ms. McMurry. He asked me on 3/8/2022 to give him a few days to look into this matter and he would get back in touch with me. As seems to be the norm for BS&W, he never called back! I reached out to him over a week later, again having to leave a voicemail. When he returned my call, he state the formal apology I sought from Dr. McKernan and his nurse was "not going to happen" because "we just don't do that.". I was shocked! A doctor, a nurse and an administrator in the COMPLAINT department treats a patient with total lack of care, respect or humility, much less any empathy for the patient's pain and medical condition and the hospital's stance is "we don't apologize"!! Sidenote: My mother's previous pain management doctor, her pharmacist and another local medical advisor all disagree with how Dr. McKernan handled my mother's treatment. Her previous doctor going as far as saying "[Dr. McKernan] has eased all of the work we accomplished over years.". Yet, Dr. McKernan, his nurse who called an 81 year, 4'11", 110lbs woman names and refuse to apologize for their appalling behavior.