I have been going to Ocean Eye Institute for a few years and have had nothing but a good…read moreexperience. Whenever I had a question and called the office I found the staff courteous and helpful and always provided me with an answer. I have several friends who recommended me to the office and raved about the doctors when I was looking for a doctor. I also am very happy with the doctors.

Thank you Dr Brooksbank for squeezing me in today on Saturday and with such a great patient care as…read morewell, Thank you to Lisa at front desk who got me in to be seen today you were wonderful putting my mind at ease with my eye issue and other issues .Great Team.Thank you for all you do !!!

Staff friendly when I called to schedule appointment as new patient agreed to obtain my records…read morefrom previous MD. Office clean and spacious. Staff was great! Dr Harjit Athwal was professional and thorough! Highly recommend. Plenty of parking. Bathroom clean. Like the text reminders about appointments.

It was ok, but I specifically told the staff that I did not need refraction (to purchase new…read moreglasses) and sure as you know, they tried to charge me for it when I checked out. I was there for a diabetic eye exam and to check on a YAG laser procedure I was told I might need. It was the way it was done that I objected to. The technician did not identify her role and did not say that if she did an exam, she would be charging me. They had me do a whole bunch of stuff and frankly I don't know what was supposedly the refraction. The ophthalmologist did many of the same things. I got the impression that money was the big priority in this office.

Beautiful decor, nice and helpful staff, doctor very professional but pack a lunch your gonna be…read morewaiting awhile

Please allow me to begin by saying that I am not a complainer…read more After seven years of going to the brick location, my insurance changed for the worse. However loyalty and trust, I decided to remain a patient of the doctors I had come to know. After paying out of pocket for an initial eye exam and lens fitting, the optician refused to release my p.d. measurement because I was not purchasing lenses or glasses through their gallery due to financial constraints. The techs and doctor also refused. This prevented me from ordering glasses at all, rendering the exam a waste of money. As for the contact lens fitting, the left eye axis was not perfect and that eye wouldn't focus at all. Dr Felicia insisted that this was okay since I was seeing 20/20 with both eyes. After some time I developed headaches when wearing the contacts (I have never in 20 years of wearing contacts experienced this.). Because I found cheaper lenses elsewhere I returned to request an adjustment so that I could return the lenses that I couldn't use for correct ones. They refused to adjust the prescription without charging me a second time because 30 days had passed since my first fitting. I did not get the impression that the doctor was at all concerned with my health, because after being left in the exam room for twenty minutes, they eventually sent the receptionist into the exam room to try and sell me on the idea of second charge. I walked out. I should not be punished for not buying overpriced product from their extremely limited gallery. During these visits I was privy to complaining conversations between the reception desk and the optical gallery which was within earshot from the waiting room. On two occasions In the exam room, the techs vented extensively to me about how displeased they were with the working conditions. At a total loss of understanding for these terrible experiences, I attempted to reach an office administrator to discuss my experience. I was denied this point of contact when calling to inquire. Again, I am not a complainer, but I thought that someone out there should hear about this experience before making up their own minds. FYI vision works accepted me as a walk in, and in 40 minutes I was walking out with everything I needed at a fraction of Susskind and Amallah's price point. They also released my p.d. measurement without question and advised me to consult a lawyer regarding my experiences at s&a. While I would like a response from an administrator, if the measure of this practice's sense of customer service is defined by the staff at the brick location, I expect it to be s very short conversation.