Great Sales and Service on DIRECTV Satellite that I purchase from Mid America and they were…read morewonderful to work with. I feel that we got they best deal for the money and they installed the Satellitte and DIRECTV equipment the following day! Thanks MidAmerica Satellite for my new Directv

I highly recommend working with Alexis, if you can!…read more She went above and beyond to resolve my concerns. I initially was scheduled to move into a new home, and was told to go ahead and set up all services/utilities; water/lights/gas/cable/internet. Needless to say, the agent was unaware that another person had rented the home already. So I had to cancel ALL of the services a week after starting them. Alexis cancelled my Spectrum account and contract with ZERO penalty and helped me return all the equipment with a smile on her face. I can't wait to return to work with her once I settle in at my new place, hopefully soon!!

The most worthless staff I've ever seen under one roof. They ripped me off by padding my bill…read more(without my knowledge or consent) and adding on numerous services I didn't ask for. Worthless, dishonest people at this store.

Outstanding! Cannot stress enough how satisfied we were with Jerry's services this morning!…read morePatient, kind and beyond knowledgeable. Need help with tv or tech? Look no further...A-1 Antenna is the go-to. Return customer for sure!!!

From start to finish, an "A-1" job! They were upfront with the price, timeframe, every facet of the…read morejob. I would definitely use them again!!

Kinda hate this service.. I'm charged late fees nearly every single month because they don't send…read moretext or email remainders for payments, only notifications within the site (but you have to be signed in to receive a notification lol). I've also tried auto pay, per their suggestion, past two payments autopay has failed on their end still causing me to have late fees lol. Such a joke.

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

I made an appointment for 6:30 pm on10-13-25. I arrived at 6:25 pm and I was checked in and asked…read moreto wait. At 6:57 pm my husband asked how much longer it would be, the employee said she didn't know. My husband told her we had an appointment to which she responded "I know, but these people came in before you got here." My husband asked what the purpose of an appointment was if they took walk in customers knowing they have appointments. She started to get rude so we walked out. I would not consider this customer service at all.

It's sad as an AT&T customer for 20years or more... that I cant come into a corporate owned store…read moreand buy a phone at retail price, with cash. Though that has never been a problem in the past. If they cant turn the screws on you for a new subscription (read... if they aren't getting commission or whatever word they use that accomplishes the same thing) then they won't sell you a phone. Imagine that?! A phone company that I am a customer of WILL NOT SELL A PHONE TO ME! Heaven forbid someone doesn't want to make payments on a phone. They literally recommended going to Best Buy... the smug salesman. The manager at this location took care of me without issue in the past. II was considering changing recently... as even with my corporate discount AT&T is more expensive than alternates! Sad state that this is how loyal customers are treated.

For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my…read morewife and I decided to cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. The new phone came promptly. I received several messages to activate the phone. When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks told us that we have to restore the land line to be able to transfer to the mobile department. And, of course, we are told the phone would be added to the current bill. It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know. Even worse, employees have no interest in learning basic information about "other" services. This is a very poor way to run a business. In attempting to resolve this issue, it took multiple phone calls to both mobile and landline areas. I also received email messages saying "Action Required: Contact Us to Complete Your Number Transfer" However, the message does not say which office is experiencing the "issue." Nor does the message say what the issue is. It is very uninformative. This message appears to be sent even when no action is required by the customer. Again, this is a very poor way to run the business. My wife and I discussed transferring our mobile numbers from another provider to Spectrum. With all the challenges just transferring a land line number to mobile, I guess it would be even worse transferring from one company to Spectrum. One company would blame the other for any issues. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above.

I give it one star because the 1st person I talked to was good. She then transferred me to a…read moreperson she said would take care of my problem. I was on the phone for 30 minutes just trying to cancel my land line, which I have pa[d for for unwittingly for 7 years. She told me if I canceled it they would have to upgrade my internet and they would send me new equipment. Since the service was at my cottage and it was closed for the winter, I explained that no one was there to except it. We went round and round and I finally asked her to cancel my service. She said I'd have to drop off the equipment. I explained that there was nobody there to drop it off. I ended up paying the whole amount and will never use the again. I I could have given them 0 stars I would have.

Hmm...I was told when I signed up with an introductory price that the price would go up in 12…read moremonths to the normal price but all I would have to do is call them and they would lower it again. I did that and was told no way. I indicated that was pretty shabby since it was most definitely used as a ploy to get me to sign on. They really could not have cared less. Also, my signal is apparently always crossed with a neighbor who has really horrible taste in television. We constantly have things like "Bad Girls Club" and awful movies like "Phat Girlz" show on as recorded on our DVR. Unless I am sleep setting my DVR, this is pretty annoying. I am also fairly confident that even my unconscious self has better taste than that. Oh, this neighbor also records "The Nanny". WTH?? Why record a show that is showing on at least one of the Nick channels pretty much 24/7? Dear Uverse, You are cordially invited to provide your service on my street asap. Sincerely, Future Customer

Stay away from DirecTV. Their customer service will disappoint you. You may spend a log time on…read morehold. Then get cut off during a call transfer.

I have been having internet issues and tried to contact spectrum for assistance. Online with them…read morefor 20 minutes answering questions from a chatbot. I got disconnected

I had to switch from Spectrum. A real pain to switch my internet and from using the Spectrum app…read morebut it just kept going out/buffering multiple times a day. No problems since going to AT&T/Direct tv app.