This is the worse. Spectrum sucks. I went there today with 3 bad remote controllers. I signed in…read more The manager was walking by and I said I just need to swap these controllers for some that work. He said I can't do that. We have to go into the system and put it in there. I told him I was in a rush and was just there on my lunch. He didn't give a shit. He went over and played twitch a tv. Now there was a lady worker with 2 people just sitting there talking and laughing. Meanwhile instead of helping getting the line down the manager went into the back room. Now I have 8 people ahead of me. There was 1 other worker and he got up and went in the back room. Now we have 1 worker the lady still talking and laughing with no people getting helped. One guy was there to pay his bill but no one was there to help him so he said fuck this and walked out. Final after a 45 minute wait the one guy comes back and calls me over. I told him I needed replacement controllers. He said no problem and handed me 3 controllers. I told him these aren't the right ones. He told me that is all we have. So after a 50 minute wait I y told kim to keep the wrong ones. Oh, and the lady worker is still there bullshitting and laughing with 10 people waiting to be taken care of. The store is a joke. If the equipment wasn't so shitty it wouldn't break down so often. People were bitching and you would think that the manager would have helped or told the lady worker to take care of some but we wouldn't have want to disturb her conversation. All I can say is Fuck them.

I pay for whole home, internet, cable, landline and 3 cellphone. I can not get the internet,…read morelandline or cable to work. Today C/S states they are doing repairs. Yesterday it was my equipment. So what's the truth. Plus I have the worst resection for the cell. I pay about $300.00 a month for this great service. Taking all equipment back tomorrow, maybe only get internet service and the cells. My new bill would be about $100.00. That 200 X 12 = 2400.00 savings per year. And Spectrums loss

So here I am in rural Vermont, and our cable box doesn't work the day after Thanksgiving. I'm…read morethinking that at BEST, I will have to wait a few days to get it fixed, and that is assuming that anyone actually checks the plaintive, pleading message I am going to leave on their "emergency" service hotline. Wow, was I ever pleasantly surprised. After navigating through their phone menu (all I had to do was press 1) a human actually answered! He said someone would come to the house in an hour!! OH MY GOSH!! The guy was an hour late, but he CALLED me to TELL me this! HOLY COW, and he had an excuse, the roads were icy, and I can verify this because I was outdoors early this morning, and it was so bad I nearly slipped and fell 3 times. So anyway, the guy arrives, and he has a Red Sox cap on, which is a risk in this neck of the woods. Vermont, if I had to guess, is 60% Red Sox fans, 40% Yankees fans, so yeah, we were happy about his hat. He is courteous, polite, young and cute (my sister's comment) and he petted the barking dog. He found the problem in 4 minutes (broken power cord, weird) fixed it, and left. No charge! Wow, does it get any better than that? We were all so pleased that we had a celebratory Sidecar. Hey, it's officially still the Holiday Weekend.

I have had nothing but great interactions. The phone customer service has been extraordinary…read more Helpful, efficient, funny and going the extra mile. Yesterday my new cable box pooped out. The customer service agent tried diligently to help us trouble shoot over the phone, to no avail. She put in a work order, I then told her I had some folks coming to stay in a day, could we get it fixed by that time, oh, did I mention, it was 4pm. No promises but she was going to do her best. Within an hour a very nice service tech dropped off a new box, waited to make sure we got it up and running and we were good to go. EXCELLENT CUSTOMER SERVICE!! Thank you!!

Colonie Spectrum is doing great! The staff are helpful, jokey and keep the business going strong…read more They allow you to make appointments before you visit. Fun and clean. Review: 5+

If I could give 0 stars i would. I have auto pay on for my mobile payments and I lost my card that…read moreit was attached to and had to cancel it and get a new one and as I am waiting for the bank to send a new card Spectrum CANCELS MY SERVICE. I have never missed a payment for 11 years now as a spectrum customer and they refuse to be accommodating the one time I request a singular extra day for the new card to arrive in the mail. They do not care at all about their customers. They are greedy money hungry script readers that refuse to help another person out by hiding behind a script that tells them to repeat the same thing over and over again when it is very easy for them to help the situation. I had an issue with them previously where FedEx lost the phone they sent me and Spectrum tried to make ME PAY FOR A SECOND NEW PHONE SINCE FEDEX LOST THE FIRST ONE. It took me nearly two weeks of listening to them give me the same mantra until I finally got a competent supervisor who was able to remedy the issue in 10 minutes that I had been told repeatedly they "could not fix". These people who they hire are just warm bodies to fill a vacant seat and don't understand the actual meaning of customer service. Spectrum is a HORRIBLE company and they just scam people.

I closed my account not 1,2 but 3 times. I called to confirm I was told it was closed they can't…read morefind my account. I went into the store to make sure it was closed they said yes it is completely closed. I get a bill today for $56. I spent 1 hour on the phone 3 people the last lady tried to get me to stay told me she was going to take care of me. I said ok pay the 56, because I am paying T mobile for this line. They said they can't but they can get me a better deal.......#WTF

I guess Spectrum doesn't have enough money, so they are insisting on charging a dead woman for…read moreservice that she never received because she was dead. It is absolutely insane to me that they feel entitled to this money. I canceled the service 5 days after she died which is 2 days into the billing cycle which means she should have just been charged for 2 days but they are insisting that I have to pay her entire month and to add insult to injury they've been charging her for internet service for a year and she never had a computer. And they refuse to discuss that issue either so I really really hope that spectrum is happy that they got $150 from a dead woman for service that was never provided

Installation services are dismal. Waiting two months for them to bury the cable and now they say I…read morehave to wait until spring! Plus, they don't even take complaints and there isn't a customer service department. They just try to upsell you to fiber.

Today has to be the additive to services already gone sour. I received an internet phone service…read moreand no literature to services. I called Tech support who told me to access a website and transferred me back to customer service. Well, it did get worst AnnMarie, followed by Raven told me it was not there jobs and technical support should help me. When I asked for who or if someone could call me back would be a help; I was told to not tell her how to do her job. This is unacceptable to not value a customer and basically did not want to hear of all of the concerns I presented. I requested a call back as for this was unacceptable! The services for our county are very limited and this company has no afterhours services and the customer service today was just the worst.

directv sucks! They left their shit attached to my home and now its up to me to take it to the…read moredump! They had no problem bringing their shit out here and putting it ion my home, come take it the fuck off. Thousands upon thousands i have given these people and their shit is still attached tyo my property! VERY PISSED!!

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