I have been a loyal Bay Optical customer, purchasing multiple pairs of glasses for my daughter…read more Unfortunately, but our most recent experience was so negative that we will not be returning. When we picked up my daughter's glasses at the Saratoga office in October 2023, the optician was rude and dismissive. The glasses didn't fit properly, so we returned for an adjustment. I specifically requested another staff member, who was more polite, but the glasses still slipped. On a third attempt, this time at the Glens Falls office, we again left with glasses that would not stay on my daughter's face. The far bigger issue came when I requested my daughter's pupillary distance (PD) measurement -- part of her patient record and something I am legally entitled to. I am aware that PD can be measured when new glasses are issued or taken at home, but that does not give them the right to withhold information that legally belongs to me when I requested it. For clarity: According to sections 29.1(b)(7) and 29.2(b) of the Rules of the Board of Regents and section 18 of the Public Health Law, providers must release this information upon request. The NYS Office of the Professions confirms this here: https://www.op.nysed.gov/professions/ophthalmic-dispensing/frequently-asked-questions Despite citing the law and sending multiple emails, multiple phone calls, and even mailing a written request, Bay Optical refused to provide it for nearly two years. At one point I was even hung up on. They could have just given me the PD from 2023, but instead they gave me a copy of my daughter's 2017 prescription (which I never asked for) . With the help of the NYS Office of the Professions, I finally received the documented PD from Bay Optical. No one should have to fight this hard for basic information. Between the poor service, the unprofessional behavior, and the refusal to comply until NY state got involved, Bay Optical has lost our trust completely. I hope if anyone else asks for their record information and it gets denied, this review helps speed up the process for you. You can contact the NYS Office of the Professions directly at conduct@nysed.gov. This review reflects my personal experience, and I encourage others to review the law for themselves.

Do not get your glasses here. My frames cracked after only 5 months…read more I'm 74 yrs.old and not particularly tough on my glasses. I was cleaning them and noticed a crack. There is a 1 yr. warranty but you have to pay $40 to use the warranty, I've never heard of such a thing. I need to find someplace else to get my glasses. This was my first pair of glasses from Bay Optical. Lesson learned.

They are well staffed. It is always easy to find a knowledgeable person to help and they're…read moreincredibly pleasant to deal with.

This hardware has comparable prices and always better quality than big box. The employees are…read moreloyal and the BEST.

Huge thank you to Russel Brooks and Dan Nielsen at Sheet Labels! During the hectic holiday season,…read moreI ran into issues with label printing for an important product photo shoot. They both stepped in at different times, were incredibly responsive, and truly went above and beyond to help. Because of their diligence and care, I will be receiving my labels in time. They made me feel seen and supported as a customer, which is rare these days. Very kind, professional, and solution-oriented. I'll definitely be returning to Sheet Labels. Highly recommend!

This was my first time ordering stickers for my business, and I had a great experience. I started…read morewith sample stickers to evaluate the quality, and the ordering process for my custom logo was very straightforward. Shipping was fast, and the quality exceeded my expectations. I've already placed another order for larger stickers. Overall, an easy process, quick delivery, and excellent product quality.

I don't normally review boutiques and jewelry stores, but had a wonderful experience that stuck out…read moreto me here. I was window shopping and not planning on buying anything, so I took my sweet time going to each and every display case. No one followed me around, but the owner approached only a couple times to ask if I needed anything. It was a perfect balance of welcoming but not being pushy at all. I ended up seeing too many things I liked, which normally never happens. Fell in love with Suzanne Kalan's designs, which made me, a student, a little bitter upon seeing the prices. However, the owner was so friendly and I didn't feel uncomfortable at all asking her to see a couple of pieces up close. She wrote the designer's name on a card for me for future reference when I make the $$$. I ended up getting a pair of earrings I love that were several magnitudes cheaper but kind of similar to the pricier designs. The owner was considerate enough to curate similar styles in multiple price points, and she even told me I could come back and return the earrings if they caused an allergic reaction (so glad they didn't!) since the metal was not sterling silver or gold. I rarely find a jewelry store with pieces I like (dainty minimalist), let alone a truly sweet owner who seems to love what she does. Will definitely come back if I find myself in Saratoga again. I'm not sure I find the "$$$" accurate for this business, since the prices vary so much. There were cute pieces for children here too that were reasonably priced.

Really cool Jewelery from all over the country. They have some really neat designers…read more Nice inside, cool display cases. Great friendly help as well.

We could not be happier with the anniversary wedding bands we had especially commissioned from…read moreGrant at N Fox Jewelers! They are actually better than we imagined. We came in with a basic idea of what we wanted - silver bands with birthstones representing each of our 3 kids. Grant asked very careful questions, and offered the advice and guidance we needed for the outcome to be the best. Size, materials, layout, mount, finish. We went with white gold and colored diamonds. Ordered the materials. Grant checked in with us along the way, it took about three weeks, he also refinished our original wedding bands. We are just so very pleased and thankful for the talent and care given to fabricating our rings. We couldn't recommend N Fox Jewelers more highly. The best.

Just wanted to give a shout out to Matt Howard for my experience at N. Fox Jewelers in Saratoga. We…read moreare always in Saratoga with family and this was my first time at this jeweler. I wanted to buy my wife some stud diamond earrings she can wear daily. Matt helped us pick out the right pair for her and you can't beat their prices. I look forward to future purchases at n. Fox for me and my family's needs - and will be sure to reach out to Matt directly before heading over. If you're looking for some fine jewelry, you can't beat the staff and amazing selection at n. Fox Jewelers. Don't think twice to walk in here, this is a judgement free zone - unlike most jewelers. I was treated wonderfully by Matt Howard and his team. Great experience A++++.

I had an amazing experience at Frameology from the moment I walked in the place it felt very…read morewelcoming very stylish and thoughtfully curated the selection of frames is fantastic very unique high-quality pieces that you won't find anywhere else Amanda is great she truly made the experience exceptional. highly recommend!

I received a very thorough eye exam and ordered two pair of eyeglasses. The Doctor and staff are…read moreamazing and insured the visit was seamless. Highly recommend.

I have been seen at this office since I was a child. so close to 40 years. My whole family now also…read morecomes to this office. Excellent staff and Dr.'s. Highly recommend, and I have a lot of eye issues so eye health is very important to me.

Dr Vaughn is fantastic! He's extremely good at his profession and his staff are absolutely…read morewonderful. They have some very unique frames and I have highly recommended their services to friends and family around the area. Thank you for such great service!

I was referred to Vaughan Vision for a refraction by my Opthalmologist because he felt I might need…read moreglasses (he was right of course I just couldn't see it at the time -lol #lamepun). They got me in really quick, and I was surprised to see they had later evening appointments and Saturday appointments-perfect for those of us who work full time for the insurance we rarely get to use because most doctors don't like working Fridays or weekends either. I got in and out very quickly, my appointment took very little time surprisingly, the office was clean and the staff was very friendly and efficient. Dr. Vaughan was honest, frank, and answered my questions addressing concerns thoroughly and efficiently without making me feel like I was keeping him or boring him (that sounds odd but I've had a few eye docs and even worked for one for a while so it's something I've experienced more than once). After my appointment I was taken to the optician, Nikki (who of course was cool as sh*% because we had the same name), and she thoroughly explained my insurance, and helped me find a pair of glasses that not only looked good on my stupid-shaped face, but had beneficial attributes for me -like being lightweight and not giving me a headache because of where they sit on my ears. I also want to say that their selection of glasses was much better than other places I've been to in the area. They didn't all look exactly alike and their was a variety of brands and styles, and they didn't look like my mother or grandmothers glasses from 1980. I even found sunglasses I liked-which was important to me because I wear them for driving and get migraines. My glasses were ordered and I was out in like an hour from beginning to end. My glasses came in about a week as expected, and they gave me a few extra cleaning cloths and solution that they would refill for free anytime-unheard of in my experience and really awesome for those of us who clean their glasses frequently. This is also where the unique hours really helped me out because I didn't have to take off work to go pick them up! And I know if I ever need them adjusted I won't have to take off for that either. I can highly recommend Vaughan Vision for fast, friendly, and especially convenient service.