Spectrum laid a wire 11 days ago from one building to another and it's still exposed and not even to my house read more

Spectrum - Spectrum wire that's not even mine. But has been across my yard for a 11 days - Television Service Providers Near Me - Franklin, Ohio

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They will charge you without your permission!! They will lie and not refund your money.

Moving my business to alta fiber. It drops me from the internet repeatedly and I had to go to set it back up again. If that doesn't work, I have to go and turn the equipment on and off. Just need a service that works and spectrum does NOT fit that bill. My account is being cancelled today read more

Just was sold by the spectrum salesman that his internet would be $20 a month. Christopher Allen said spectrum was losing a lot of customers to altafiber and offered me spectrum for $20 a month for one year. Well, to make a long story short they are charging me $60 a month plus my first bill had a $30 install fee even though I set it up myself!! Mr. Allen is one big liar. read more

Terrible service and continual price creep - our cost has gone up over 30% in two years (15% from Jan 2022 to Jan 2023) with deterioration of service. Channels pixalate continuously - cannot stream movies or anything on Netflix or Disney+ (which are additional charges we pay). Internet speed is deplorable. When we had it checked technician offered to "re-wire house" as his "side business." read more

Didn't have an issue until I moved and returned the equipment. Then they tried to charge me $200 for "unreturned equipment charges" which I returned through the UPS store. So I call them up to dispute this because the employee at the UPS store told me this would happen. She said spectrum does this all the time. As you as you return equipment, only then do they charge you for unreturned equipment. She even gave me a printout of the receipt, along with all serial numbers of the devices I returned because she said they'd ask for them. What a dirty business practice by spectrum. So now we go through the whole "waste a morning calling these crappy people" and they tell me that it takes 7 days to investigate this claim. I got a confirmation number. Minutes after this call I used the tracking number provided by ups to see where the package was...it was delivered 2 days after I left it with ups to schenectady NY. Why couldn't they just take 2 mins to search the tracking like I did. I'll never recommend spectrum to anyone and I'll find everywhere I can to leave a one star review for this dirty practice that wastes everyone's time. read more

The worst, and they don't care. It's like the mafia. Where ya gonna go? Their service support is horrible. I am writing this review with my wifi connection turned off. Why? Because there is NO connection from this company!!! read more

Spectrum - Here they are- Not working. - Television Service Providers Near Me - Franklin, Ohio

I just left the store and it took my at most 5 minutes to turn in my internet box. Deborah was so nice and personable. I was really pleasantly surprised how fast went was. It maybe because it's 12pm on a Thursday but I was so happy there wasn't a line. read more

This company rips you off by raising prices without any notification. When I called to find out why they said "we wanted to make sure everyone is paying the same price so we raised prices on some customers". Ummm why not lower them to make sure we are all paying the same price? This benefits them not me! Then when I asked for any discounts they said discounts were only for "NEW" customers so I guess loyal older customers don't mean anything to them. When I said I wanted to cancel the young lady said that's fine.... But she did try to raise my price to $175 a month before she got off the line. I guess new customer service focuses on increasing what we pay so they can make their quotas & get bonus cash for the up sell of services. WOW is this the new model of customer service? They spend so much on commercials saying how they have improved so I guess the loyal old customers are paying for these new commercials. read more

Worse thing in history. Not only is only 1 teller opened, have stood in line for over 45 minutes, trying to get help in lowering cable bill. When it was Time Warner was paying 147.00 a month for a good package deal. Now with Rectum, paying close to 200.00 a month. I DO NOT LIKE THE HUNDREDS OF SPORTS CHANNELS OR SHOPPING NETWORKS OR ALL THOSE STUPID NEWS CHANNELS. WE AS THE CUSTOMERS SHOULD BE ABLE TO "PICK" WHAT WE WANT, NOT WHAT THEY THINK WE WANT. Then get an attitude with you because your voicing your opinion. We need another kind of cable in this town. Come on AT&T get with it, & get at my end of town. read more

This is the third time this year, where I am being overcharged for services (internet) which in any case are not as advertised. This company has a monopoly in my area and 1.5 stars on YELP. I have spend countless days (not hours but days) trying to get them to resolve not just the technical issues but the absolutely insane and totally unpredictable bills. I am regularly lied to about issues being resolved only to get completely different 'answers' during my next interaction. I have received countless threatening robo calls over bills that had been paid (all automatically.) I consider Time Warner Cable to be nothing but a fraud. Is it possible to give them negative stars. They are essentially a fraudulent organization whose leaders should be rotting in jail. But alas, since we have a corrupt system of government, the cronyism means they prosper despite all. This is the worst company ever!! read more

So I had gold package which is every single channel and just found out Cinemax was removed. Asked if my bill would be reduced they said no but I could add it back for $10 a month. If I added cell phone might reduce my bill a little more. Crappy job time Warner spectrum. read more

Spectrum was supposed to come to my house today to fix my internet. I called after the appointment time and was told the guy hadn't arrived yet. Later (1 hour) I received a call the no one received my work order. TERRIBLE customer service! -1 star read more