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    1.0 (1 review)
    Open 10:00 am - 7:00 pm

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    ORBIT BROADBAND

    ORBIT BROADBAND

    (1 review)

    Orbit Broadband is the provider for a trailer park that I have recently stayed at. I attempted to…read moreuse their services by paying the monthly fee for wi-fi coverage and creating an account. The coverage was insufficient and the speed was excruciatingly slow. I contacted the company via phone to request a refund, which I was told would be possible once a technician visited the park to verify a malfunction. I waited for a week and a half for this visit, which never occurred. I called back and they told me there was no case file. Every person I spoke to had a different understanding of how the refund process worked. Some told me I would be able to get a refund, and some did not. I would mention the conditions that the representatives who told me I could get a refund had explained to those who told me I could not. They backpedaled and agreed with previous representatives. I don't believe the company has a comprehensive policy when it comes to customer service. I would call, introduce myself and my situation, and be put on hold. Once after holding for 20 minutes I heard the representative pick up the phone and hang it back up to disconnect me. I would call back and be put right back at the beginning of the process all over again. After spending a total of two and a half hours on the phone over the course of two weeks (allowing ample time for the company time to solve the problem or at least acknowledge my grievance) I was finally told that there would be no refund available regardless of fault by the company or myself. I felt that most of the time I was being given the run-around in a way which I have never experienced before. $30 is not a lot of money, it is a matter of principle. A company should provide a customer with a service, and if they cannot, they should reimburse the customer. I am very disappointed in my treatment by Orbit Broadband.

    Spectrum Authorized Retailer - isps - Updated May 2026

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