They are only getting one star because less is not an option. Beware any expenditure or advice on home security. They will tell you what you want to hear and upset you. They have a great patter but they don't stand behind their promises - they'll say they were cops and know what you need but only paying a lot for nothing is what you will recieve. We needed a security system with video and he sold us the Rolls Royce system. We told him we wanted to prosecute anyone begging or doing damage to our property. When my wife asked for license readers he didn't want to do it because it was to hard, but assured us we had a great system. It was beyond complicated to use and if you wanted any support you would get some one looking to charge outrageous prices for his "expertise". When our pickup truck was stolen in front of the camera, I called to get assistance transferring the video to a disk to give the police, but Rick refused to call me back. How do I know he refused to call me back, when I went to his store to discuss this with him and see if there was anything to do with the video he was not there but an employee got him on the phone... I said Hey I called you yesterday and you didn't call me back and he said "I know" For the thousands we spent, I did not ever expect that indifference and disrespect.
Do not go near Spy Tek!!! you are better off with a boxed system from Costco/Sam's/Office Depot/Walmart. We were duped but hope no-one else will fall in to their spider's web of deceit and false security. read more