Today I had my eye test. ( 21.06. 2019 11am) I was very…read morenervous, emotional and could hardly speak when the optician took me into the office to begin the test. The optician was not aware of the anxiety that I was experiencing. She was patient, kind and spoke very clearly. Her direction was structured, informative and she delivered her direction with respectful tones to her voice and to the way she presented her direction. I very soon felt at ease, at the end of the examination, I was relaxed and felt listened to. I gave myself permission to ask the questions that I had been worried about. My main concern was that I was beginning to go blind. The optician explained to me in detail, the function of my eye muscles and reassured me I was not going blind. I then was able to ask more questions. The optician recognised the importance to my questions and facilitated my enquiries further by, showing my some contact lenses and once again explained to me how they work and the recommend amount of time one should wear the lenses for . It was the first time my life that i had ever seen such dainty little things, she explained in detail their functionality, once again my fears of contact lenses had gone, so much so, that I have now booked an appointment to try them out next week, as well as having prescription lens glasses. On reflection, I have one regret.... It was remiss of me to ask the Optician for her name. I would have preferred to thank her in person. So, I'm hoping if you are reading this review, I want you to know that I appreciate everything you did for me today. I was already upset and nervous before I came into the store, as I had booked what I thought, was an appointment with optical express, but to my horror, I had booked Vison Express. I quickly phoned my Daughter wop encouraged me to come inside the store. I'm so glad I did. Thank you so much. I shall be telling all my friends to come to the store and ask for the delightful intelligent well-mannered optician. I feel so much lighter in myself because I now know I'm not going blind. Thank you. Kind Regards.. Pina Brown.