Last year I visited this shop twice or three times to buy new glasses and go back for fittings. I was very impressed by the excellent service and courteous and friendly staff, particularly the older and delightful lady who fitted my glasses (wish I could remember her name). I really thought I'd already written a review for Qype and came back to alter it having visited again this week. Now I find that I hadn't written one after all.
Anyway, I went there for a sight test with a view to buying new glasses again. I have to say that I was appalled by several members of the staff, particularly the two young women on the desk upstairs. They were off-hand, made fun of my pronunciation of a particular word and had not a shred of courtesy or good manners. I have no idea whether they were new to Specsavers or whether I just didn't have the misfortune to run into them last year. It wasn't just me they took a dislike to - whilst waiting I heard them being rude to a few other people.
The woman who examined my eyes was professional and fairly pleasant and polite, which made up for it a bit and calmed me down. However, having now got my prescription I shall take it elsewhere to get my new glasses.
Specsavers should take a leaf out of Starbucks, Costas and Wetherspoons' books (to name but three) and train their staff in, at least, basic good manners. It makes all the difference to customers, especially older ones, I can assure you. read more
