On a recent visit to Carmarthen I went to the pharmacy counter in boots. A lady by the name of Diana served me. I first asked could i use my Boots card as I am from Republic of ireland and I have used it in many places across the UK. The assistant responded with I doubt it its a foreign card, we decided to try it anyway. When we tried it stated foreign card so I removed it, I then stated that I was surprised at this because I have used it in different places and I said I would check it out. At this point the lady in question appeared to be fed up dealing with this and said you do that it makes no differnce to me!! a reaction which surprised me after all I was in there to make purchases. She then went on to tell me in a very condesending manner how boots was an English company and you are from the republic and you are not English" Amazing I need a sales assitant to state these facts to me. I then asked her for a bag to which she stated it would cost 5 pence and this goes to charity, in any other situation I would have no problem with this whatsoever but she then proceeded to say to me its just not your day is it. I found her attitude very unprofessional and condecending for no reason. She then did this to another person after I walked away, This gentleman was buying some pain killer from her and she asked him was he with me because I had bought painkillers and she wasnt selling two to the same person. This was apparently because this man had an accent also, she assumed he was with meI would like to point out he was an American as he spoke to me outside about her behaviour. This man said he was also going to follow it up with a complaint.
In summary I believe a professional and friendly attitude from Boots staff is what I would be used to, this lady does not represent the company very well, I found her very unpleasant. She is also not a Doctor and her questioning of people should deffinitely be addressed.
Surprise Surprise its a College town and you will come across a lot of people with accents and amazingly they are all not related. Broaden that mind. read more